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Southern Acura Newport News - Service Center

Newport News, VA

4.8
767 Reviews

767 Reviews of Southern Acura Newport News - Service Center

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May 25, 2025

Thank you for your great customer service and servicing my vehicle the end of the same day. More

by cottoc1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Goodale
May 25, 2025

Excellent service and professional people . My service, Cisco. Very knowledgeable. Everything on time. Checked on me while waiting for my car to finishs my service. Thank you. More

by WTB10191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025

Always professional knowledgeable polite & friendly. INice not needing an appointment for inspection and oil changes. More

by mybills4throad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

Kevin and the entire Southern Acura team are phenomenal! My car was serviced, the communication was on point, and I was in and out in no time! More

by LASHEKAPARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

He is very professional, attentive and answers all of my questions. He also kept me informed of the status of my vehicle while I waited. More

by atreanal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

Service is done efficiently and with a smile. My MDX is in excellent hands with Kevin and Southern Acura. More

by ckwholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

Great service! I wouldn’t go anywhere else! They always provide a clear explanation of what needs to be done and what costs are involved. More

by rick@va.wagner.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

The service at Southern Accura at Newport News were friendly and professional. They were very attentive my needs and concerns. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

I had an outstanding experience working with Jessica, a service advisor at Southern Acura of Newport News. From start to finish, her communication was clear, professional, and timely. She kept me informed More

by gruy7th
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
May 21, 2025

Kevin provides awesome customer service. He is totally focused on customers having an excellent experience. It was my first vehicle service. More

by Charlielisa1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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