Southgate Ford

Reason for Visit: Service

I recommend this dealer: No

My Review of Southgate Ford:
1st. I was taking my 'new' truck home and I lost 2 hub caps. The dealer said that I was not on the lot they were not responsible -$60 out of my pocket.
2nd. I took the truck back because my interior lights would not turn off. 3 wks later I noticed that my rear interior light did not work. I removed the plastic cover and found that both tabs that hold the lamp in place was broken off. dealer said that they were not responsible.
3rd. I "HAVE" a intermittent squel in the front of the truck when moving. Mechanic took it for a test drive -did not hear squel- so nothing else was done.
4th. am taking the truck to another dealer. will not return.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Southgate Ford:
Have had several problems with their service department. My vehicles have NEVER been fixed properly on the first visit. The customer service reps lack knowledge of their products. I have had things fixed properly only after talking to the mechanics who are actually making the repairs. The last time I had my vehicle in, I had to take it back twice. Once because they didn't fix the problem right the first time. Second when they finally fixed the problem they damaged the dash board. I couple of years ago when I took my 3 month old vehicle in to have a small dent removed, I picked it up only to find a LARGE scratch in the hood. I also had to take a vehicle back 5 times before they finally discovered a bad swaybar bushing. When I called Ford Headquarters they only showed my vehicle going in twice!! That was because Southgate Ford was re-opening the same repair order numbers. (I've been told this helps them get good reviews when Ford audits them, I've also been told this is a violation of Ford policy)I've been too lazy to go to another dealer because Southgate Ford is so close to my house, but this is it, I will NEVER go back.

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