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Southside Kia - Service Center

9401 Atlantic Boulevard, Jacksonville, Florida 32225
Service: (904) 400-6650
Makes: Kia | Service Center
Average
50% Recommend

Overall Rating 2.9

29 Lifetime Service Reviews

Southside Kia - Service Center
9401 Atlantic Boulevard,
Jacksonville, FL 32225
Southside Kia Info
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About This Service Center | Hours | Amenities

About Southside Kia

Southside Kia in Jacksonville Florida has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our massive inventory online, request more information about vehicles from one of our Kia trained sales professionals, set up a test drive with a sales associate or inquire about financing! Southside Kia is located in Jacksonville, FL. As the main Kia dealer in Jacksonville who offers great prices, rebates and incentives for new & used Kia cars, trucks and SUVs to all of our neighbors in Southside and Jacksonville Beaches, Ormond, Palatka, Villano Beach, Yulee, Macclenny, Brunswick, Folkston, Palm Coast, Fernandina Beach, customer satisfaction is crucial to our success. Our expert Service & Parts staff members help our North Florida customers to keep their Kia vehicles in great shape. We at Southside Kia look forward to serving your automotive needs and we hope that we can help you with your next new or pre-owned Kia purchase. We have helped customers from Orange Park, Gainesville, St. Augustine, Lakeside, Fruit Cove, Middleburg, Starke, Green Cove Springs, Palm Valley, Fernandina Beach, Daytona Beach with their Kia needs and we look forward to helping you too. Southside Kia, a Jacksonville serving Florida dealer is one of the many Kia dealers that sells new & used Kia vehicles to customers in the surrounding cities such as Ormond, Palatka, Villano Beach, Yulee, Macclenny, Brunswick, Folkston, Palm Coast . We carry a complete selection of new & used Kia vehicles available in our dealership located in Jacksonville, Florida. At Southside Kia, we like to think of ourselves as your one stop shop for all your North Florida Kia needs. At Southside Kia in FL, customer service is our number one priority. If you plan to buy a Kia Borrego, Forte, Forte Koup, Optima, Rio, Rondo, Sedona, Sorento, Soul, Spectra, Sportage, you will always find great prices, Kia service and Kia parts. Our Kia dealership in Jacksonville,

Service

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 4:00 PM

Sunday Closed

Parts

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 4:00 PM

Sunday Closed

29 Service Center Reviews
Filter Reviews By:
Mike99
1/14/2016
Reason For Visit
Service

"Bad customer service"

My mother and I went here after buying two cars from them and I took my car in for service and we stood there at the service desk for about 15 minutes. The employees were all doing something, which I had no problem with, but nobody and I mean nobody acknowledged us or said we'll be right with you. We stood there at the counter for a while and then we just left and I would have thought that somebody would have came out and stopped us but they just let us leave without ever even asking us if they could help us. I took my car someplace else to be serviced. Now I have a problem in my steering column and am dreading going back there.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: No

Employees dealt with

No employee helped us

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Yes
DAN
1/01/2016
Reason For Visit
Service

"Andrea in Service Department EXCELLENT!!"

I went in in December 28, 2015 for my appointment for recall work on my Kia Soul. Service Employee Andrea was extremely helpful. I needed the recall work done and Andrea made sure it was done promptly. I was very impressed with the efforts Andrea went through to make sure my work was done as scheduled.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Andrea

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dmsoncrant
12/01/2015
Reason For Visit
Service

"Satisfied with Service"

Ray was VERY helpful! I hate car issues, but Ray makes them less painful. I really appreciate the effort he makes to make you satisfied in a bad situation...not an easy job. Thank you!!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Ray

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Yes
Ginospimoni
11/09/2015
Reason For Visit
Service

"SatisfiedCustomer"

I guess Ihatekia123 4/08/2014 who wrote a review must be getting paid to say these things because I have dealt with Tom & Ray twice now and had no problem. You know how it is when someone goes to a dealer and is not ready to buy an automobile, it scares the crap out of them and they want to take it out on someone else. Well, I recommend Southside Kia to anyone.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Tom

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Jean
10/06/2015
Reason For Visit
Service

"Pitiful"

I would never buy another car from here because if you take it in to the dealership to have work done on it they Won"t stand behind the car! They don't warranty the work be careful you will be on your own with this dealer ship and I called them took the car in Ray Caraballo told me to give him a day to get it covered? I called back the next day the girl said he was busy took my number guess what he never returned my call. I called 3 days in a row left my name and number Nothing! You would think they would have the Courage to at least call you and say they are not going to cover it but they can't even do that.. Be warned Buyers

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: No

Employees dealt with

Ray Caraballo

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Yes

Southside Kia responded to this review

October 07, 2015

Hi there, Just wanted to reach out and apologize if you were displeased with our performance. Our main goal is the complete satisfaction of every customer, and since we didn't achieve this with you, would you consider emailing me your direct contact info? That way, I can pass it along to our GM and owner, and we can hopefully move forward on resolving your issues with us. My email address is jilly.lang@gmail.com, and I look forward to hearing from you. Thanks in advance, Jilly Lang, RM for Southside Kia

Vic
4/11/2015
Reason For Visit
Service

"Worst Costumer Service Ever! "

First I called after 3 hours and I was told my car was done. Then I waited for it to be finished for an hour after that. My car then sat in the finish lane for 45 minutes before they checked me out. Paul my service rep was extremely rude not only to me but to a customer he was talking to on the phone. I will not be back to this dealership and service department again. They need to go to customer service training classes. Unacceptable.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: No

Employees dealt with

Paul

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Yes
 
1
mrbates
9/16/2014
Reason For Visit
Service

"A/C Problems.....No Problem"

We do not live in Jacksonville but my wife is being treated for a rare Cancer at Mayo Clinic and when we got in her company car (Optima) and the A/C would not work we went to the hotel to find a dealer. I Googled KIA to find Southside was right down the road and had excellent ratings.I got an appointment in an hour which would just be unheard of back in our hometown. On the way to the dealer the A/C just started to work. When we arrived and told Dan White our story he did everything to help us get checked out and even spent the time to make sure we understood how to use the A/C properly. He went above normal customer service for a couple of out of towners. I got a feeling our next new personal car will be a KIA from a dealer with excellent customer service. The drive is worth it! Thanks again Dan White. You made a difficult trip better and brought a smile to a cancer patience's face.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Dan White

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Yes

Southside Kia responded to this review

October 29, 2014

Hi there, Wow- I just wanted to say a quick thank you for your feedback about your recent visit to Southside Kia. I'm so glad to hear that we could take such good care of you and your wife during a difficult time- our only goal is complete customer service and making our customers happy. If there is anything else I can do for you, please let me know at jlang@mceautomotive.com. Thank you again, and we hope to see you again soon! Jilly Lang, RM for Southside Kia

raiderMS3
6/25/2014
Reason For Visit
Service

"Cannot fix a problem, after 6 weeks!"

We have had the TPMS Module error light come on our 2012 Kia Sedona since new. Randomly. Lasts 5 miles or so, then off. Happen when full family is in, and on the highway mostly. Now this is not the low pressure warning. This is the error saying the system does not work that checks it. We reported it every oil change and in the 30 minutes they had it, could not duplicate it. When we explained to yet another and albeit friendly service manager, we were offered a discount on a rental car if we wanted to leave it for an extended time. A few calls to corporate, and we were given a micro SUV Certified used SUV loaner, and we left it. 2 weeks into a laundry list of repairs, we were directed to return said loaner, and pick up another. This one was chain smoked in, and promptly returned for another one. About 3 weeks into the repairs, we were told it was fixed. TPMS module replaced, along with an AC compressor (#2), front grill, as well as backup sensors were all replaced, and transmission reflashed in a series of "this is all that is broken on this car". 20 minutes later, and at home, we determined the backup sensors were not fixed, and only 1 worked. Back it went, and home with micro SUV #3 again. A month and a day after initially dropped off we got it. They even repainted our rear bumper, as their tech scratched it replacing the sensors. Fast forward 500 miles. TPMS Module error light on. Happens 2 times in 2 weeks. We take it in. I told corporate we needed a Sedona size minivan. We got a Mazda 5 from Enterprise. A miniminivan. Unusable for the family, we parked it for family use. Nearly 2 weeks later, they gave up, said could not duplicate. Found in 75 miles, 1/4 tank was used, and when we got our van, it was on fumes, gas light was on! They did not drive it much at all, they idled it in front of the shop! A random error that comes on at highway speed with people in it means you should probably drive it on the freeway with people in it. They also went into the drawers and bins in the van, and found a GPS, and passive aggressively blamed it for causing the light, even thought it was not used for months. The dealer does not care. Corporate closed the case, even though I have photo proof of the light on. They will sell you a car, but do not expect them to fix anything without breaking other stuff, and going through your car without asking.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: No

Employees dealt with

Jeff Moore

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Yes
 
2

raiderMS3 responded to this review

July 17, 2014

7/17 and no resolution. The washer fluid reservoir has been also found to have been broken and dumped a bottle of fluid out upon refill. It is still overdue for servicing, but delays and lack of communication on when the car can go back have left us without the safety of the washer fluid, nor of an on time oil change. Then, the new service manager, Terry, informed us that Jeff Nelson (with no phone number to call him at) says they cannot work on the car, but never calls me to say where it can go. So now we have a car that need service, but nobody is capable of doing it The Jilly person never once followed up with a solution. Nobody in that email response, followed up. This is so poorly run. We just want a car that is not randomly throwing codes and has repairs and services up to day. Come on now. You should not demand a video be taken at freeway speed from a moving vehicle as proof. It was risky as it was to get the 2 pictures.

Southside Kia responded to this review

June 27, 2014

Hi there, I'm very sorry to hear all of this. We strive for 100% customer satisfaction at our dealership, and as it seems that this certainly was not the case for you, I'd love an opportunity to fix these issues. If you would, please email me at jlang@mceautomotive.com with your contact information, and I can put our GM, Chuck Golden, and possibly our owner, Kurt Obermeyer, in touch with you ASAP to begin the corrective measures. Or, you can contact them directly at cgolden58@gmail.com or kjo@mceautomotive.com. Thank you in advance, and I hope to hear from you soon, Jilly Lang, RM for Southside Kia

etsang
10/31/2013
Reason For Visit
Service

"Bill was very friendly and prompt for arrival and..."

Bill was very friendly and prompt for arrival and pick-up. He was well aware of the most direct routes and got me to work quickly and back to my vehicle later very easily and before rush hour. His service was greatly appreciated and is what allows me to have my vehicle serviced on that side of town more conveniently.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

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Yes

Southside Kia responded to this review

November 15, 2013

Hi, Thank you for your feedback! I'm glad to hear you were pleased with your experience at Southside Kia. Bill is known for providing great customer service, and it seems like he didn't disappoint! If there is anything else I can do for you, please let me know at jlang@mceautomotive.com. Thanks again! Jilly Lang, RM for Southside Kia

gettheproglo
10/03/2013
Reason For Visit
Service

"Bill was very professional. As soon as I walked in..."

Bill was very professional. As soon as I walked in service department he introduced himself, told me what he does for Kia, and said he was here to help me if I needed. He was super friendly and I highly appreciated his courtesy. Pleasurable experience all the way around!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Did you find this review helpful?

Yes

Southside Kia responded to this review

October 06, 2013

Hi there, Thank you for your feedback about Bill at our service department! He's known for providing excellent customer attention, and it's great to see he didn't disappoint. If there is anything else we can do for you, please let me know at jlang@mceautomotive.com. Thank you again! Jilly Lang, RM for Southside Kia

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