About Us
Copyright 2014 DR Media Holdings, LLC
Search

Southside Kia - Service Center

9401 Atlantic Boulevard, Jacksonville, 32225
Service: (904) 400-6650
Makes: Kia|Service Center
 

Excellent
96% Recommend

Overall Rating 4.7

23 Lifetime Reviews

Write a Review
Southside Kia - Service Center
23 Lifetime Reviews

Hours: Closed

Southside Kia - Service Center Info
Is this your service center?
Learn about our award-winning Certified Dealer Program and claim this page.
Is this your service center?
Learn about our award-winning Certified Dealer Program and claim this page.
About This Service Center | Hours | Amenities

About Southside Kia

Southside Kia in Jacksonville Florida has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our massive inventory online, request more information about vehicles from one of our Kia trained sales professionals, set up a test drive with a sales associate or inquire about financing! Southside Kia is located in Jacksonville, FL. As the main Kia dealer in Jacksonville who offers great prices, rebates and incentives for new & used Kia cars, trucks and SUVs to all of our neighbors in Southside and Jacksonville Beaches, Ormond, Palatka, Villano Beach, Yulee, Macclenny, Brunswick, Folkston, Palm Coast, Fernandina Beach, customer satisfaction is crucial to our success. Our expert Service & Parts staff members help our North Florida customers to keep their Kia vehicles in great shape. We at Southside Kia look forward to serving your automotive needs and we hope that we can help you with your next new or pre-owned Kia purchase. We have helped customers from Orange Park, Gainesville, St. Augustine, Lakeside, Fruit Cove, Middleburg, Starke, Green Cove Springs, Palm Valley, Fernandina Beach, Daytona Beach with their Kia needs and we look forward to helping you too. Southside Kia, a Jacksonville serving Florida dealer is one of the many Kia dealers that sells new & used Kia vehicles to customers in the surrounding cities such as Ormond, Palatka, Villano Beach, Yulee, Macclenny, Brunswick, Folkston, Palm Coast . We carry a complete selection of new & used Kia vehicles available in our dealership located in Jacksonville, Florida. At Southside Kia, we like to think of ourselves as your one stop shop for all your North Florida Kia needs. At Southside Kia in FL, customer service is our number one priority. If you plan to buy a Kia Borrego, Forte, Forte Koup, Optima, Rio, Rondo, Sedona, Sorento, Soul, Spectra, Sportage, you will always find great prices, Kia service and Kia parts. Our Kia dealership in Jacksonville,

Service

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 4:00 PM

Sunday Closed

Parts

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 4:00 PM

Sunday Closed

23 Service Center Reviews
Filter Reviews By:


Reason For Visit
Service

"A/C Problems.....No Problem"

We do not live in Jacksonville but my wife is being treated for a rare Cancer at Mayo Clinic and when we got in her company car (Optima) and the A/C would not work we went to the hotel to find a dealer. I Googled KIA to find Southside was right down the road and had excellent ratings.I got an appointment in an hour which would just be unheard of back in our hometown. On the way to the dealer the A/C just started to work. When we arrived and told Dan White our story he did everything to help us get checked out and even spent the time to make sure we understood how to use the A/C properly. He went above normal customer service for a couple of out of towners. I got a feeling our next new personal car will be a KIA from a dealer with excellent customer service. The drive is worth it! Thanks again Dan White. You made a difficult trip better and brought a smile to a cancer patience's face.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Dan White

Southside Kia responded to this review

October 29, 2014

Hi there, Wow- I just wanted to say a quick thank you for your feedback about your recent visit to Southside Kia. I'm so glad to hear that we could take such good care of you and your wife during a difficult time- our only goal is complete customer service and making our customers happy. If there is anything else I can do for you, please let me know at jlang@mceautomotive.com. Thank you again, and we hope to see you again soon! Jilly Lang, RM for Southside Kia



Reason For Visit
Service

"Cannot fix a problem, after 6 weeks!"

We have had the TPMS Module error light come on our 2012 Kia Sedona since new. Randomly. Lasts 5 miles or so, then off. Happen when full family is in, and on the highway mostly. Now this is not the low pressure warning. This is the error saying the system does not work that checks it. We reported it every oil change and in the 30 minutes they had it, could not duplicate it. When we explained to yet another and albeit friendly service manager, we were offered a discount on a rental car if we wanted to leave it for an extended time. A few calls to corporate, and we were given a micro SUV Certified used SUV loaner, and we left it. 2 weeks into a laundry list of repairs, we were directed to return said loaner, and pick up another. This one was chain smoked in, and promptly returned for another one. About 3 weeks into the repairs, we were told it was fixed. TPMS module replaced, along with an AC compressor (#2), front grill, as well as backup sensors were all replaced, and transmission reflashed in a series of "this is all that is broken on this car". 20 minutes later, and at home, we determined the backup sensors were not fixed, and only 1 worked. Back it went, and home with micro SUV #3 again. A month and a day after initially dropped off we got it. They even repainted our rear bumper, as their tech scratched it replacing the sensors. Fast forward 500 miles. TPMS Module error light on. Happens 2 times in 2 weeks. We take it in. I told corporate we needed a Sedona size minivan. We got a Mazda 5 from Enterprise. A miniminivan. Unusable for the family, we parked it for family use. Nearly 2 weeks later, they gave up, said could not duplicate. Found in 75 miles, 1/4 tank was used, and when we got our van, it was on fumes, gas light was on! They did not drive it much at all, they idled it in front of the shop! A random error that comes on at highway speed with people in it means you should probably drive it on the freeway with people in it. They also went into the drawers and bins in the van, and found a GPS, and passive aggressively blamed it for causing the light, even thought it was not used for months. The dealer does not care. Corporate closed the case, even though I have photo proof of the light on. They will sell you a car, but do not expect them to fix anything without breaking other stuff, and going through your car without asking.

More

Did you find this review helpful?

Yes
 
1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Jeff Moore

raiderMS3 responded to this review

July 17, 2014

7/17 and no resolution. The washer fluid reservoir has been also found to have been broken and dumped a bottle of fluid out upon refill. It is still overdue for servicing, but delays and lack of communication on when the car can go back have left us without the safety of the washer fluid, nor of an on time oil change. Then, the new service manager, Terry, informed us that Jeff Nelson (with no phone number to call him at) says they cannot work on the car, but never calls me to say where it can go. So now we have a car that need service, but nobody is capable of doing it The Jilly person never once followed up with a solution. Nobody in that email response, followed up. This is so poorly run. We just want a car that is not randomly throwing codes and has repairs and services up to day. Come on now. You should not demand a video be taken at freeway speed from a moving vehicle as proof. It was risky as it was to get the 2 pictures.

Southside Kia responded to this review

June 27, 2014

Hi there, I'm very sorry to hear all of this. We strive for 100% customer satisfaction at our dealership, and as it seems that this certainly was not the case for you, I'd love an opportunity to fix these issues. If you would, please email me at jlang@mceautomotive.com with your contact information, and I can put our GM, Chuck Golden, and possibly our owner, Kurt Obermeyer, in touch with you ASAP to begin the corrective measures. Or, you can contact them directly at cgolden58@gmail.com or kjo@mceautomotive.com. Thank you in advance, and I hope to hear from you soon, Jilly Lang, RM for Southside Kia



Reason For Visit
Service

"Bill was very friendly and prompt for arrival and..."

Bill was very friendly and prompt for arrival and pick-up. He was well aware of the most direct routes and got me to work quickly and back to my vehicle later very easily and before rush hour. His service was greatly appreciated and is what allows me to have my vehicle serviced on that side of town more conveniently.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Southside Kia responded to this review

November 15, 2013

Hi, Thank you for your feedback! I'm glad to hear you were pleased with your experience at Southside Kia. Bill is known for providing great customer service, and it seems like he didn't disappoint! If there is anything else I can do for you, please let me know at jlang@mceautomotive.com. Thanks again! Jilly Lang, RM for Southside Kia



Reason For Visit
Service

"Bill was very professional. As soon as I walked in..."

Bill was very professional. As soon as I walked in service department he introduced himself, told me what he does for Kia, and said he was here to help me if I needed. He was super friendly and I highly appreciated his courtesy. Pleasurable experience all the way around!

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Southside Kia responded to this review

October 06, 2013

Hi there, Thank you for your feedback about Bill at our service department! He's known for providing excellent customer attention, and it's great to see he didn't disappoint. If there is anything else we can do for you, please let me know at jlang@mceautomotive.com. Thank you again! Jilly Lang, RM for Southside Kia



Reason For Visit
Service

"Friendly service, always helpful! Even down to the..."

Friendly service, always helpful! Even down to the courtesy rides, bill young is awesome! Sometimes they look a little overworked but they handle it well!

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Bill Young

Southside Kia responded to this review

October 02, 2013

Hi! I'm Jilly Lang, RM for Southside Kia. Thank you for visiting our dealership, and thank you for your feedback! I'm thrilled to hear that Bill Young took such great care of you. If there is anything else I can do for you, please let me know. My email address is jlang@mceautomotive.com. Thank you again, Jilly Lang



Reason For Visit
Service

"Bill was the Courtesy driver at Orange Park Kia when I..."

Bill was the Courtesy driver at Orange Park Kia when I first met him. I was so pleasantly surprised to see him now at Southside Kia. He is very friendly, courteous & professional. Love that he's over here now!!

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Southside Kia responded to this review

October 02, 2013

Hi, Thanks for your review! Glad to hear that Bill at Southside Kia has such a great reputation with his customers! He's known for providing excellent customer satisfaction. If there is anything else I can do for you, please let me know at jlang@mceautomotive.com. Thank you again, Jilly Lang, RM for Southside Kia



Reason For Visit
Service

"Unbelievable customer service, very helpful, went out of..."

Unbelievable customer service, very helpful, went out of his way to ensure that my experience was flawless. Thanks so much for all you guys do!!!!

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Garri Christopher

Southside Kia responded to this review

September 01, 2013

Hi, I'm Jilly Lang, RM for Southside Kia. Thank you for your review! We really pride ourselves on customer satisfaction, and it's so nice to hear that your visit to the dealership went so well. Please let me know if there is anything else I can do for you at jlang@mceautomotive.com. Thank you again! Jilly Lang



Reason For Visit
Service

"Mr. Young was very cooperative and worked diligently to..."

Mr. Young was very cooperative and worked diligently to make sure that my schedule was met. He rearranged his schedule to meet mine. He was pleasant and professional in the performance of his duties.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Southside Kia responded to this review

August 05, 2013

Hi, Thanks for your feedback! I'm so glad to hear that Mr. Young could take great care of you at Southside Kia, where your satisfaction is so important to us. If there is anything else I can do for you, please let me know at jlang@mceautomotive.com. Thank you again! Jilly Lang, RM for Southside Kia



Reason For Visit
Service

"I had a service appppointment for my 2012 Sorento and..."

I had a service appppointment for my 2012 Sorento and instead of just waiting, I decided to checkout the 2014 Sorentos in the yard. This lead to the me wanting to upgrade my existing model and package to the next level up. I met Chris and he made it easy to purchase my new vehicle. Now, while Chris is an amazing gentleman, I did not get the preferred model as requested, one with a moonroof like I had in my 2012 Sorento with a V6 Engine., as this model/package was not available at the Southside location nor at the sister location in Orange Park. However, I was advised that the sister location had two available 2014 Sorentos and one with an upgraded electronic package was brought to Southside about one hour later. When the car arrived, I discovered that it was not a v6 and did not have a moonroof. So, now I have to have the moonroof added and pay additional for it outside of the initial writeup/purchase price. Chris has arranged for the vendor to call me and promised a loaner car while the job is being done. My advise, make sure you see the vehicle before signing the final paperwork and be very sure that your needs are correctly understood. I love the new 2014 Sorento, and once I have the moonroof installed I will love it even more. As for the V6... Well, maybe I can spend less on gas. We will see. On a final note, Chris is a great guy!

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Southside Kia responded to this review

June 17, 2013

Hi, Thank you for your feedback. I am happy to read that you had a good experience with us, and especially with Chris. It seems like we went the extra mile to make sure you're satisfied, and your satisfaction is our #1 goal. If there is anything else I can do for you, let me know at jlang@mceautomotive.cpm. Thank you again, and please enjoy your new 2014 Kia Sorento! Jilly Lang, RM for Southside Kia



Reason For Visit
Service

"Since this Kia dealership changed ownership a few years..."

Since this Kia dealership changed ownership a few years ago the service has improved 100%! Very satisfied. Amanda is fabulous with customer service. Bill is very personable and drives me wherever I need to go. Excellent.

More

Did you find this review helpful?

Yes
 
1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Southside Kia responded to this review

April 16, 2013

Hi, Thanks for your kind review! I am so glad to hear that Amanda and Bill could take such great care of you at Southside Kia, where your satisfaction is our biggest goal! Our customers' happiness is very important to us. Please let me know if there is anything else I can do for you. My email address is jlang@mceautomotive.com. Thanks again, Jilly Lang, RM for Southside Kia

1
1 - 10 of 23 results

Contact Information

Appointment Details

Drop off vehicle
Wait for service
Drop off vehicle
Wait for service

Vehicle Information

Please update the areas marked in red.