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Southside Kia - Service Center

4.5

85 Lifetime Service Reviews

9401 Atlantic Boulevard, Jacksonville, Florida 32225

85 Reviews of Southside Kia - Service Center

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July 08, 2017

"Too long of wait for a scheduled and pre paid appointment"

- Rudolph Red Nose

10:45a.m. I arrived for my scheduled pre paid appointment for oil change and broke ac vent handle to be looked at. Got keys at 3:30p.m. Half car wash and no vacuum what so ever. Ac handle not fixed. Many people came n left for different problems and also oil change same as me . No free snacks but written that they do. No communication until 10mins before I received my keys the worst ever pre paid visit. One star for half a car wash n my kid getting cookies i paid for out of their snack machine. Horrible communication when I arrived I should have gotten the option to wait that long because they told me they was overbooked after me receiving my car and calling into them when I noticed handle was never fixed. All they said was sorry thats all they can say. I asked why wasn't I told they was overbooked and giving a heads up ? Nothing was addressed but they are sorry. Sorry is for sure. I pay every month for pre paid n dont even drive my car over 3,000 miles every month maybe every three months. Pre paid maintenance service and horrible customer service. Also missed my niece softball championship and birthday celebration due the unnecessary wait.....THANKS SOUTHSIDE KIA.....DOES ANYONE KNOWS HOW TO GET OUT OF THIS. PREPAID CONTRACT.....

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Recommend Dealer
No
Employees Worked With
March 31, 2017

"Really uninterested in you"

- B4U

I got a card in the mail. It said I won $25,000 and to call this number, so you think it's a scam, right? I called the number. No, it's not a scam they promise me. They made an appointment for me with Moe. I go out of my way after work to go there, park, go inside and am greeted by a short young man with a pleasant demeanor. I show him my card and tell him I am here about this. He looks at it and says "it's expired." So I say I have an appointment with Moe.Are you sure it's expired? He said " yes, look. " and points to the card. I am embarrassed and say "oh" he looks at me like well, why are you still here? So I wait and then say " ok." And turn around and leave. No, I'll get Moe. No, are you interested in a kia (which I was) just a feeling of " you are wasting my time" Now I have gotten 4 calls from Southside kia asking about how my appointment went. Turns out it's a third party marketing company that Southside kia had hired. Worst experience ever. They really should coordinate with the company they hire because this experience was embarrassing and insulting.

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Recommend Dealer
No
Employees Worked With
I do not know who greeted me at the door. I do know he was much shorter than me, young, dark brown hair cropped close.
March 30, 2017

"Beware of the service department "

- Guyinjax99

We have been taking our sorento here for the past few months to have the routine maintenance which has been average it's self. They say there oil change service includes a wash and vacume they have ran it through the quick car wash they have but they have never vacuumed the floors. Now god help you if you need a part. The little latch that you pull up to get to the 3rd row broke and at our last oil change we told them about it and they said they would order the part and call me when it got in. Ha a few weeks pasted and no call. I called and spoke to a girl that I guess was having a bad day and was informed there was no record of them ever ordering anything. So she put the order in again. Weeks pass still no call so I call again guy in the parts dept looks it up and the part has been in for a week and no one called. So I make a appointment to have it installed at 9am. 2 hours later they pull it around and say they don't see a problem I have to walk out and show them where it was broke. They pull it back around for another 2 hours and tell me they have to take the whole seat apart. This service department has been the worst experience I have ever had with a dealership in my life. I would recommend driving to another city to have your Kia serviced.

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Recommend Dealer
No
Employees Worked With
All of them in service and parts
February 23, 2017

"Services department "

- Tater902503

My experience today at South side Kia was great. Reinaldo was very attentive and informative about the services done to my husbands kia. He is very friendly and he is someone I would recommend to my friends and family for all there car needs. Thank you so much for getting me and out in a timely manner.

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Recommend Dealer
Yes
Employees Worked With
Reinaldo L Caraballo
November 22, 2016

"Terrific customer service and friendliness"

- rbwalker16

Southside Kia not only offers exceptional customer service but the staff are extraordinarily friendly. Even though they are always quite busy, they do their best to see each customer in a timely fashion if possible. I am always greeted before I step out of my vehicle, and I'm always escorted back to my vehicle after service has been provided. I highly recommend not only Kia in general, but specifically this dealership.

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Recommend Dealer
Yes
Employees Worked With
Katrina Cyrus
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Leo Foster
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
COOKY LITTLE
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 19, 2016

"Wonderful Service!!!"

- Nika123

I am very pleased with the service ererytime I visit. They are awesome people. Especially Ray and I believe her name is Andria. I have been coming here since 2012 and they always show great respect and wonderful customer service. Keep up the great work! Thanks

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Recommend Dealer
Yes
Employees Worked With
Raymond Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 14, 2016

"Kia service "

- Hazel1927

Service was okay. They had refreshments. Staff was nice and friendly. It's the wait time that is annoying but they did have a TV.

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Recommend Dealer
Yes
Employees Worked With
Kim
November 14, 2016

"Extremely satisfied"

- cjl622

I've been buying KIAs since 1997. The service provided is always excellent. The staff is very kind and helpful. I plan to continue my service needs with Southside KIA.

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Recommend Dealer
Yes
Employees Worked With
Reinaldo Caraballo
November 10, 2016

"Always a great team"

- dcolombo4

This is my second Kia from Southside Kia. I've always had a great experience when I've been at the dealership, whether for service out to purchase a vehicle. Today I brought in my 2016 Kia Soul: Got my first oil change for free. They fixed another little problem Johnny on the spot. Washed my car and I'm getting free gas! Ray in the service dept is awesome! Thanks Guys!

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Recommend Dealer
Yes
Employees Worked With
Reinaldo 'Ray' Caraballo
November 09, 2016

"Wow..Great experience"

- Judith Ollis

Excellent service I couldn't ask for a better dealership. I am a previous Toyota owner and currently have only my Kia Soul for only 3 months and I couldn't be happier. The people in the service department treat you with the utmost respect and kindness and I just could not be happier with the way I was treated for my very first oil change.

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Recommend Dealer
Yes
Employees Worked With
Andrea
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