My Review Of Southside Kia:
We have had the TPMS Module error light come on our 2012 Kia Sedona since new. Randomly. Lasts 5 miles or so, then off. Happen when full family is in, and on the highway mostly. Now this is not the low pressure warning. This is the error saying the system does not work that checks it. We reported it every oil change and in the 30 minutes they had it, could not duplicate it. When we explained to yet another and albeit friendly service manager, we were offered a discount on a rental car if we wanted to leave it for an extended time. A few calls to corporate, and we were given a micro SUV Certified used SUV loaner, and we left it. 2 weeks into a laundry list of repairs, we were directed to return said loaner, and pick up another. This one was chain smoked in, and promptly returned for another one. About 3 weeks into the repairs, we were told it was fixed. TPMS module replaced, along with an AC compressor (#2), front grill, as well as backup sensors were all replaced, and transmission reflashed in a series of "this is all that is broken on this car". 20 minutes later, and at home, we determined the backup sensors were not fixed, and only 1 worked. Back it went, and home with micro SUV #3 again. A month and a day after initially dropped off we got it. They even repainted our rear bumper, as their tech scratched it replacing the sensors. Fast forward 500 miles. TPMS Module error light on. Happens 2 times in 2 weeks. We take it in. I told corporate we needed a Sedona size minivan. We got a Mazda 5 from Enterprise. A miniminivan. Unusable for the family, we parked it for family use. Nearly 2 weeks later, they gave up, said could not duplicate. Found in 75 miles, 1/4 tank was used, and when we got our van, it was on fumes, gas light was on! They did not drive it much at all, they idled it in front of the shop! A random error that comes on at highway speed with people in it means you should probably drive it on the freeway with people in it. They also went into the drawers and bins in the van, and found a GPS, and passive aggressively blamed it for causing the light, even thought it was not used for months. The dealer does not care. Corporate closed the case, even though I have photo proof of the light on. They will sell you a car, but do not expect them to fix anything without breaking other stuff, and going through your car without asking.
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6/27/2014 4:25:30 PM
I'm very sorry to hear all of this. We strive for 100% customer satisfaction at our dealership, and as it seems that this certainly was not the case for you, I'd love an opportunity to fix these issues. If you would, please email me at email@example.com with your contact information, and I can put our GM, Chuck Golden, and possibly our owner, Kurt Obermeyer, in touch with you ASAP to begin the corrective measures. Or, you can contact them directly at firstname.lastname@example.org or email@example.com.
Thank you in advance, and I hope to hear from you soon,
Jilly Lang, RM for Southside Kia
7/17/2014 4:13:31 PM
7/17 and no resolution. The washer fluid reservoir has been also found to have been broken and dumped a bottle of fluid out upon refill. It is still overdue for servicing, but delays and lack of communication on when the car can go back have left us without the safety of the washer fluid, nor of an on time oil change. Then, the new service manager, Terry, informed us that Jeff Nelson (with no phone number to call him at) says they cannot work on the car, but never calls me to say where it can go. So now we have a car that need service, but nobody is capable of doing it The Jilly person never once followed up with a solution. Nobody in that email response, followed up.
This is so poorly run. We just want a car that is not randomly throwing codes and has repairs and services up to day. Come on now. You should not demand a video be taken at freeway speed from a moving vehicle as proof. It was risky as it was to get the 2 pictures.