Southside Kia - Service Center

My service was amazing. When I arrived I was greeted in and asked if I needed help. I was then directed to service area that’s where I met Tommie Mercer . He was respectful When I arrived I was greeted in and asked if I needed help. I was then directed to service area that’s where I met Tommie Mercer . He was respectful and welcoming. He asked what services I needed done, which I explained. Then he called and told me my issue and the price and the waiting period . Was shocked when my part was delivered early and got my car back sooner then expected . Tommie Mercer is highly recommended for sure in my book. More

Purchase was great nearly two years ago & the service has been superb because my service rep is named Tommie Superman Mercer. This guy is the best especially when he wears his S across his chest. Thanks Tomm been superb because my service rep is named Tommie Superman Mercer. This guy is the best especially when he wears his S across his chest. Thanks Tommie for an awesome outcome & short wait or stay everytime I need anything. Sorry it has been alot over the last 18 months. L.D. More

I went in for my oil xhange and received excellent customer service with Anthony Grant. customer service with Anthony Grant. More

Robert and Matthew were great, taking care of my tire balancing and mounting needs and making sure I was kept updated on the progress. balancing and mounting needs and making sure I was kept updated on the progress. More

How to go about this review. 1) Bought the “tire certificates” from Discount Tire about 2 months ago, with no issues whatsoever. They inspected my tires, said they were fine (all 1) Bought the “tire certificates” from Discount Tire about 2 months ago, with no issues whatsoever. They inspected my tires, said they were fine (all at 7/32 tread). On 12/29/22 had them rotated and balanced (mind you no one brought anything up out of the ordinary) and soon after developed a pulling to the right. At first I thought it was the crowning in the road, yet after driving in different lanes,(seeing if it was just my imagination) no matter what, it still pulled to the right. Well, took it to Southside Kia, and brought it up to Mrs. Soto, granted yes the alignment was out by a long shot, but the funny thing was the car didn’t pull prior to rotating the tires. (Yes I know that’s weird) Because Discount Tire told me the mismatched tire was dangerous (yes I brought this up to their customer service department) I wound up getting a new set of tires from Mrs. Soto who was able to get them price matched for me. Had them installed on 2/10/23, and couldn’t be any happier. There’s no more vibration, or shimmy as the previous tires had, and now it’s like driving a brand new car (night and day difference). Even though I bought new tires, it was the lesser of 2 evils, because the 1’s on the car the previous owner bought from Walmart, and they were out of stock, but the ride was horrible. More

Carisa Soto was great and very knowledgeable about tires. I ended up buying all 4 new tires. I ended up buying all 4 new tires. More

We called in to get Oil Changed and was advised that we would be a walkin. nGot tyhere and our Tech Carisa Soto was there and we left the car in her good hands. She took care of everything!! We were in an would be a walkin. nGot tyhere and our Tech Carisa Soto was there and we left the car in her good hands. She took care of everything!! We were in and out in just under an hour. She ran the car through the car wash and drove the car out to us. Thank you Southside Kia.. More

Great Customer Service! I appreciate the quick feedback to all of my questions without hesitation when it came to getting my vehicle taken care of. I appreciate the quick feedback to all of my questions without hesitation when it came to getting my vehicle taken care of. More

HANDS DOWN TO CORISSA. ...IN YOUR SERVICE DEPARTMENT!!!! She took VERY VERY VERY VERY VERY VERY VERY GOOD CARE OF ME! I had been to Kia Service Dept...a total of 5-6 times. ...IN YOUR SERVICE DEPARTMENT!!!! She took VERY VERY VERY VERY VERY VERY VERY GOOD CARE OF ME! I had been to Kia Service Dept...a total of 5-6 times. CORISSA made sure my last time coming there in regards to my issue would be the last time i came back... BECAUSE she was going to make sure it was fixed! She went ABOVE & BEYOND.....AND MADE SURE MY HORN WORKED PROPERLY BEFORE I LEFT! I recommend CORISSA for all my needs!!!! More

Your friendly and professional manner were appreciated. The work was completed quickly and was less expensive than I had anticipated. I will continue using Southside Kia for my Telluride's service. Than The work was completed quickly and was less expensive than I had anticipated. I will continue using Southside Kia for my Telluride's service. Thank you Anthony Grant. More