Southwest Kia - Dallas

Excellent service from the time I went in with no appointment, until the day I picked up my car service was excellent and this is not close to my house I normally go to mesquite but this will be wher appointment, until the day I picked up my car service was excellent and this is not close to my house I normally go to mesquite but this will be where I go from now on. Everybody was professional and nice and friendly, my vehicle was just like I took it in except the service that they did was fixed, I said that to say my experience with Kia mesquite when I would take it in when I picked it up they would of tore my windshield wipers up front and back and wouldn’t advise me that the service they did my air was not working still. So thanks that there is still people out there that care about their customers. More

I have been going to SW Kia Dallas and Jeff was my service advisor before he got promoted to manager. He was always so nice and welcoming. He still remembers me when I go in to get service done and wi service advisor before he got promoted to manager. He was always so nice and welcoming. He still remembers me when I go in to get service done and will stop to chat with me. More

I'm posting this so that anyone researching this Mustang/VIN in the future knows what we discovered before purchasing it. We negotiated to purchase this Mustang from Southwest Kia. We were provided Mustang/VIN in the future knows what we discovered before purchasing it. We negotiated to purchase this Mustang from Southwest Kia. We were provided the dealership's own used-vehicle inspection/reconditioning report. Their technician specifically documented: “OIL PAN SEAPING. RECOMMEND OIL PAN RESEAL.” The dealership's inspection allocated 6.2 labor hours to the oil-pan reseal, but unlike a number of the other reconditioning items, the oil-pan repair was not shown as completed on the report. Other issues identified during the inspection included worn tires, a hanging front bumper, TPMS sensors, washer system, alignment, broken driver's visor and a daytime-running light. Some of those items were repaired. We personally saw that the car had new tires and that the front bumper was no longer hanging. The oil-pan seep was not repaired. What concerns us even more is what happened when we discovered it. We spoke with the dealership on August 31, 2026 about the oil-pan issue. We were told that the repair supposedly would have been included if we had paid the full asking price for the vehicle. That was never disclosed to us during our negotiations. Nobody told us, “The vehicle has an oil-pan leak, and we'll repair it if you pay full price.” We were never given the opportunity to make our offer knowing that a significant mechanical repair was being excluded from the negotiated price. We learned about the oil-pan seep from reviewing their inspection paperwork. After we raised the issue, the dealership told us that because they are selling the vehicle “as is,” they will not repair the oil-pan seep and will not reduce the price to account for the repair. That's why we decided this information should be publicly searchable. I'm not telling anyone whether they should or shouldn't buy the car. I'm posting the VIN and what happened so the next potential buyer can make an informed decision. If you're considering this Mustang, ask Southwest Kia specifically: 1. Has the oil pan been resealed? 2. Ask for the completed repair order proving it. 3. If it hasn't been repaired, get an independent estimate before agreeing on a price. 4. Get an independent pre-purchase inspection before buying the vehicle. As of our conversation with Southwest Kia on August 31, 2026, we were told they would not repair the documented oil-pan seep at our negotiated price because the vehicle was being sold as-is. I'm posting this because this information should be available to anyone who searches: VIN 1FA6P8TH7G5220891 1FA6P8TH7G5220891 2016 Ford Mustang EcoBoost oil leak 2016 Mustang oil pan seep Southwest Kia Mustang Southwest Kia used car If the dealership subsequently repairs the oil-pan issue, I'm happy to update this post to reflect that. More

A big shout out and thank you to Sarwesh for his time, effort, courtesy and professionalism. He was very patient and understanding throughout the entire process, making the decision making for me as comfo effort, courtesy and professionalism. He was very patient and understanding throughout the entire process, making the decision making for me as comfortable as possible. Those elements are quite important to me, especially when it comes to an auto purchase. It's so good to feel the care and appreciation here. More

Got to the dealership was quick to introduce themselves and asked that I need help. I was willing to show me my options and negotiate for me finding me a great fit just for me thanks, South West Kia. and asked that I need help. I was willing to show me my options and negotiate for me finding me a great fit just for me thanks, South West Kia. More

Mr jorager he got my car take and part and didn’t take long time and appreciate him and give him ten star and many more and Thanks long time and appreciate him and give him ten star and many more and Thanks More

Helpful and friendly. Keep you informed . Like they suggest things to be done but don’t push the sale. Keep you informed . Like they suggest things to be done but don’t push the sale. More

From the moment I purchased my 2025 Kia K4 in January, my experience was exceptional. Karki, my salesman, and Jonathan, the finance manager, made the entire process smooth and stress-free. One thing that experience was exceptional. Karki, my salesman, and Jonathan, the finance manager, made the entire process smooth and stress-free. One thing that stood out to me was the respect they showed me throughout the entire process. Even though I had a man with me, they always spoke directly to me as the purchaser. I felt heard, valued, and never overlooked. They took the time to answer every question I had, never made me feel rushed, and made sure I was comfortable with every step. Despite it being a busy Saturday, I was driving off the lot in my new car in about three hours, which was incredibly impressive. What has made me an even more loyal customer is that the outstanding service didn’t stop after the sale. Every time I bring my vehicle in for service, I’m greeted with the same kindness and professionalism. The staff always seem genuinely happy to see me, and I continue to feel appreciated as a customer. I pass several Kia dealerships and drive 30 miles just to have my vehicle serviced here, and I’ll continue to do so because of how valued they make me feel. Outstanding customer service like this is hard to find, and I’m grateful for the experience every time I visit. More

The service department is inadequate. Not enough technicians to do repairs. I can only commend the service advisors. Especially Jorge and Ause they seem to really care about their custome Not enough technicians to do repairs. I can only commend the service advisors. Especially Jorge and Ause they seem to really care about their customers. More

My salesman, Talal, was incredibly helpful and efficient. I came in on my lunch break knowing exactly what I wanted, and after I told him, he immediately brought the car I was looking for. We took it for a t I came in on my lunch break knowing exactly what I wanted, and after I told him, he immediately brought the car I was looking for. We took it for a test drive, and the entire process was smooth from start to finish. Once we returned, the finance department was just as quick and accommodating. They worked with my requests and made the buying process easy and stress-free. Overall, my experience was a 10/10. Everyone was friendly, welcoming, and greeted me as soon as I walked in. I highly recommend them! More