I called in about a used truck and was directed to a salesman. We started talking about the truck after I told him their stock number for that specific truck on their website. We started talking numbers for a little while then he referred me up to his manager. After talking with the manager for a minute we decided id bring my trade-in into the dealership in the next couple days because I am 1.5 hours away from them. After further dealing with them over the phone, we decided on good trade in and sale numbers for the truck and that id go ahead and make the hour and half drive to look over the deal and finalize numbers.
After arriving, I immediately noticed they had the wrong truck pulled up to the front. After letting the salesman know this, we drove over to their other lot to grab the truck that I had been talking with them about. When meeting with the manager again, they realized that it was their mistake but could not lower the price to where I believed we had negotiated to. I thought this was just terrible service because I had talked with the initial salesman about that specific stock number, whoever answered the phone getting ahold of the manager later, and the manager himself. I also had to submit a "Buy Now" for that specific truck on their website which tied my credit check to that trucks stock number.
After driving over and hour and half to buy this truck, then not being able to make a deal on what we had negotiated because of their mistake was extremely frustrating.
I DO NOT RECOMMEND anyone do business with SouthWest Mitsubishi, they should have been more accommodating for such a big mistake considering the overall negotiated prices were not that far apart with me walking away because of $1000.