First of all please note that the very good ratings listed on this site for Speedway Ford are all for just a purchase of a vehicle. NONE are for repair work. (a)Ford knows it has a design problem with its V8 engines - standard engine for Explorers. They tend to blow spark plugs out of their sockets. If you own one better Google it and sell it quick! Now normally the fix is to install a helix coil and a new plug. They told me this was the standard fix-no big deal and it would costs about $460. (b) They took much longer than they said they would.(c) They called me and said that they had fixed it but that due to the way it was running they could not recommend driving it. (d) They said that I would need a new engine.($4700) After I talked to a lot of mechanics, some with other Ford dealers, some independent, they ALL confirmed that it sounded like Speedway messed up the repair (probably dropped something into the cylinder while trying to put the helix coil in). All this is bad enough but their attitude was pathetic. When I asked for explanations I got nothing. When they promised to get back to me, they did not. I had to call them! I am posting this so that others will not have their vehicles worked on by Speedway Ford. There are plenty of good mechanics in town, and they will not soak you with the dealership ridiculous hourly rates. Now if you do not care what it costs to get your vehicle fixed, and you want to risk it coming back worse than it went in, have at it. PS: also found out that The Ford Motor Company says it has little to no control overFord Dealerships. That they are independently owned and that Ford has no say in a dealers repair work. Apparently they are also not interested in a honoring a design flaw.
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