We've got a 2015 Mazda 3 Hatchback, i Touring, so, of course, we haven't been to the service department!, so this is regarding our experience of actually buying a car. We thoroughly enjoyed working with our sales consultant Tyler. He was honest, friendly, knowledgeable (or quickly got the answers if he didn't know), fun and not aggressive (happily he hasn't become the stereotypical car salesman!) We had a couple of glitches, but Tyler patiently helped iron them out. The car we originally wanted, a red 2015 Mazda 3 Hatchback, i Touring, wasn't available ANYWHERE! Our second choice was the same car in Blue Reflex Mica and Tyler's manager located one somewhere with a promise that it would be delivered the next day. So, Tyler took us to their sister-dealership to meet with the financial manager, which took forever!, only to find out that the car wasn't available after all! So, it was back to the drawing board! Tyler approached the problem with good humor and patience and we were eventually successful in purchasing a car. Thanks, Tyler!!