Spradley Chevrolet Hyundai

Reason for Visit: Service

I recommend this dealer: No

My Review of Spradley Chevrolet Hyundai:
I dropped the car off because my air conditioner wasn't working. I have a portfolio, 100k mile warranty and so I thought maybe that expensive warranty might cover a inspection of any car complaints. Spradley dealership wanted to charge for a diagnosis without even looking at the air conditioner first. They had the car in the shop about to preform the diagnosis w/out even approving it first by me. Luckily, I called before they completed the diagnosis. The gentleman (Duane Bissonnett) was rude on the phone and stated that like doctors they needed to run a test, however, doctor's usually look at the main complaint-see what they can do first, before they send out for additional tests. Later that day I came to get the car and I decided to use the coupon at the end of the print out. I wanted to have a $19.99 oil change. They did squeeze me in at the end of the day so they do get 1 plus for that. However, when I came to pick up the car, the bill total was $26 and some change. I asked what the additional charges were for and he said it was misc. charges and said it could have been for topping of the fluids. He did not say which fluids he topped off. Also, my dealership back home always washes my car with an oil change and Spradley's did not. I believe the dealership back in Kansas City also has an automated call after each service (or maybe a 1-800 # to call if there were any complaints) and I'm not sure if Spradley's does have this to offer to the clients. I did get calls from a 1-800 #, but I would answer and nothing would be at the other end. Maybe they fixed it so no one could complain about their horrible services.

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