I recently decided to buy a new SUV - my current SUV (2005 Ford Escape) was 10 years old but in great shape. But a new job and a longer distance I knew it was time to upgrade. Decided on Monday to go in and talk to someone - entered Springfield Ford Lincoln and Rita Feehery was the person who greeted me. I told Rita that I wanted a Ford Escape since I love my current vehicle. Told her my concerns and wishes and she went to work. Pulled a beautiful SUV around for me to take a look at and it was love at first site. Now it is time to go to work on getting the best price and best financing so Rita and John Gatto went to work and since it was late on Monday night Rita asked if it was ok if we waited until Tuesday so that John could find us the best financing out there - which was no problem at all. Tuesday (her day off) she text John and myself throughout the day and came back with an amazing price and financing. Wednesday afternoon went in signed the papers, got a thorough lesson on the car and drove off with my "Sunset" 2015 Ford Escape. Throughout the whole process Rita continued to check on me and my car to make sure I was comfortable even after I drove off the lot. Thank you once again Springfield Ford Lincoln, Rita Feehery and John Gatto. You have made me a customer for life. Oh also Rex Aaron was fantastic - greeted us each time we entered and made sure we were comfortable and taken care of - you have a great staff Steve Amabile.