Stadium Nissan

Reason for Visit: Service

I recommend this dealer: No

My Review of Stadium Nissan:
By and far, the worst customer service I have ever had. When walking into this dealership it is very hard to get recognized as needing help. Employee's just look at you and carry on with their personal discussions. Ashley (or Amber) in the service department is rude and one of the worst people I've dealt with in a customer service situation. She treats you like she is doing YOU a favor.

Not only this, but they/she told me my truck had 6 oil leaks, and that my truck was empty of oil. The strange thing is I didn't have a DROP of oil in my garage where the truck sits for 15 hours a day. She then quoted me $4500 for this "repair". After picking my truck up I paid my $75 for them to tell me this, checked the oil..it was fine, and drove my truck to a different mechanics. Told him a few issues I had but didn't mention "the oil leaks". Turns out that I didn't have ANYTHING wrong with my truck. Not a thing. They charged me $0 for this as "they didn't do anything, so why would they charge me".

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Stadium Nissan:
DON"T GO HERE!!! Do NOT GIVE THEM ANY BUSINESS! They lie, cheat and steal from their customers. I had a horrible experience there and will never go back! My brother and I purchased a Nissan Maxima here and they made all the promises in the world to get us into speak with finance. They lied about the price of the car, they said they would give us floor mats, and get some of the leather fixed. Once we spoke to the finance man it was a different story. First they played the whole "sorry my salesman told you that price, we need have been having problems with that" BS and then once we mentioned the leather and Floor mats he told us to write it on the sale and initial it. He told us to come back in 2 weeks and he will have it all done for us. Sure enough we come back in 2 weeks and they say we wrote that on and they have never seen that. I looked at the man straight in the eyes and said (very loudly in front of current customers thinking of purchasing a car there)"How are you going to look at me in the eyes, straight to my face and lie to me?". Then the man said "Dude, you know how many people i meet a day?" as if he didn't remember. Then i pointed out that if he didn't remember how does he remember not telling us to write it on the bill of sale. Finally after arguing for a short while the owner sent someone over to shut us up so to speak. They gave us everything we wanted and it came out of the sales manager's paycheck from what I understand. Anyway, don't do business here, you will regret it.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Stadium Nissan:
I went to stadium Nissan without my husband and got treated like I had no idea what I was talking about just cause I am a woman. They were rude and pushy. I did my research on the car and pricing and their prices were rediculous and they said it was high because of the demand. On a VERSA? You've got to be kidding me! DONT GO TO STADIUM NISSAN. They used to be called Douglas and they almost got shut down for ripping people off!!! My friend bought her car from them and she ended up owing $13,000 more than what they told her she would on her lease. I bought my versa from Tustin Nissan and I'm very glad I didn't give stadium nissan my business. Tustin Nissan was extremly helpful and friendly and gave me the BEST car buying experience ever.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Stadium Nissan:
This dealership was previously Douglas Nissan, it has undergone an ownership change. I read all of the reviews for Douglas Nissan and my experience was exactly the opposite.

I called the day before I went in to purchase my new Nissan Versa and spoke with Steve. He was extremely friendly and funny, answered all of my questions and even a few more.

When we went in the next day, Steve wasn't in yet but Mark was (I think that's his name, can't remember). He is a manger of the sales team and paired us up with John as our salesman. John was incredibly knowledgeable about the Versa and went over every detail of the car with us. He was also very friendly, as were the rest of the people we came in contact with. While we were going over the car Mark came over with a model that was 1 year older, had 1,000 miles on it and had been returned because the person couldn't get financing. They offered a lower price and since it had everything I wanted and was the right color I decided to take it. We went on a relatively long test drive on surface streets and highways. When we got back to the dealership I was ready to buy so we sat down and started doing paperwork. Mark checked in a few times along the way and asked what I could do for payments, when I told him, he came back to "double check" once and I stuck firm, which did frustrate him. The next time he came back he said they were going to accept the payment and the car was mine! There were 2 bells to ring in the lobby which was a little corny to me but I can understand why they do it.

We next went down to financing. The gentleman that helped us there was cranky (can't remember his name), but what can you expect, he sits in a little whole all day and pushes paper.

Before leaving John went over some key things in the Owner's Manuel and in the functions of the car before I left. Oh, and when the car was ready for me to drive off the lot, it was parked under a red and white striped tent on a red carpet. Nice touch!

I was there for about 3.5 hours and all in all I had a GREAT experience at Stadium Nissan. I will recommend them to all of my friends and family.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Stadium Nissan:
i traded in my 99 ford expedition fo a 04 chevy tahoe, the deal did not go through and they asked me to bring back the truck, i took it back within 2 hours of the phone call, i told them to have my truck ready when i get there, i gave them back their truck in the same condition i recived if from them, i expected the same. THIS DIDN'T HAPPEN.
when they finally found my truck, the left side drivers mirror was broken, there is a big dent on the right rear well, all of the center caps from my rims were missing, my driver's seat was broken, i didn't trade in my truck in this condition, but this how they gave it back to me. i will never ever set foot on that lot again, my truck looked like it wasin a movie scene, how to trash a truck, i'm very upset, i spoke with the sales manager and he told me there was nothing they could do i had to leave off the lot and find a glass place to fix the mirror so i could drive it home, i live in los angeles, they just didnt care

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Stadium Nissan:
I went to Douglas Nissan to see the new Rogue. When I got out of my car I went over to the showroom where there was a lady standing there with a clipboard. She asked if she could help me and I asked if they had the new Rogue (since I didnt see it anywhere). She said yes and if I would like her to get someone to help me... I told her Yeah, since this is usually how things worked. Then another lady with a clipboard came over and looked at me and mumbled something. I said "what?" and the first lady said "oh, would you like someone who speaks English?" I said "yes, since I dont speak any other language." They then looked at each other and snickered. I then told them to forget it, there are plenty of other Nissan Dealerships around.
How can they justify such unprofessional behavior? There were no other customers there. When I drove by again about an hour later there were about 5 salemen in front of the showroom wrestling with each other. I'm glad I steered clear of this place as later other people told me they were on the news recently for some shady business practices.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Stadium Nissan:
Imagine this?!?! Buying a brand new 2008 Altima Coupe, and having to return for service 5 times in less than 3 weeks!!!!! It took that many visits for them to figure out that I had the WRONG wheels on my car - talk about quality of service! Not only is this dealership disorganized in their service department, their sales department is rude and unprofessional. My salesman walked by me 3 times while I was in the service waiting room and refused to say hello - he walked by with his head down which goes to show what a lack of service and class these people have. How do you smile at someone one day as they give you 25,000 and then ignore them a week later?!? NO CLASS! Frank, Melissa, Chuck, Lupe & The Customer Relations Dept were all accomodating - the rest of the staff I dealt with, however, were inexusably rude and unprofessional! I wouldn't recommend anyone here!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Stadium Nissan:
The price of the vehicle even with the security package and while the salesman was somewhat friendly I had to wait eons to finalize the deal. I got the feeling that he didn't really try to get me a good deal.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Stadium Nissan:
Worst dealership ever! From sales, to management, from service to parts, they are horrible. Terrible paint quality, shady sales negotiations, and they don't own up to their mistakes! I wish they would go out of business. And they run it like a three ring circus with bells to ring...what a joke! They are making a tough sales industry even harder with unethical, unfair, treatment of customers and poor quality work. BOYCOTT this dealership!!! Tell EVERYONE!!! Problems: window regulators x3, leaky sunroof, cheap hood, poor "touch-up" job, scratched bumper, forgot a part when replaced window regulator - now has loud wind noise, and pleanty more. Wrote to GM & corporate Nissan. Corporate appologized, Douglas made excuses & denied blame! What a crappy dealer!!!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Stadium Nissan:
If there were negative numbers...that's what they would get. Absolute worst experience I have had with a dealership. I was in the sales office for 6 hours. A few months later DVD is falling apart and the roof leaks (I have a quest that has those sun view windows on the roof). I have had the vehicle for about 2 years now and have had nothing but problems. DVD screen fell off the casing and rattles. Roof continues to leak. I have brought it in to service numerous times, all I get is we ordered the part and we'll call you when it gets in. The phone calls never happens. Vehicle rattles and squeaks everywhere!!!! NEVER AGAIN AM I SETTING FOOT AT DOUGLAS NISSAN!!!!

Share on Facebook

Was this review helpful to you? Yes | No