Read Reviews Star Car Buick GMC Cadillac

Star Car Buick GMC Cadillac

Star Car Buick GMC Cadillac

480 N. West End Blvd
Quakertown, Pennsylvania 18951


(215) 536-1900

Star Car Buick GMC Cadillac
Manufacturers: Buick, Cadillac, GMC

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  • Customer Service:

    4.9
  • Quality of Work:

    5.0
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.7

24-Month Rating

based on 39 reviews

4.9

4.9 out of 5

40 lifetime reviews

Star Car Buick GMC Cadillac

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Certified: Star Car Buick GMC Cadillac

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Star Car Buick GMC Cadillac has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Star Car Buick GMC Cadillac

Welcome to Star Buick GMC Cadillac
Star Buick GMC Cadillac dealership serves as your Philadelphia GMC, Philadelphia Cadillac, Reading Buick, Philadelphia Buick, Reading GMC & Reading Cadillac dealer from it's convenient Quakertown, Pennsylvania home. As your premier Quakertown dealership, Star is committed to customer service and we go out of our way to satisfy our Allentown Cadillac, Quakertown Cadillac, Quakertown Buick, Allentown Buick & Allentown GMC Quakertown GMC customers. Come to Star Buick GMC Cadillac in Quakertown for all new and used cars, trucks, and SUVs as well as your service and parts needs.
At Star Buick GMC Cadillac, it is our mission to save you money at the Pennsylvania gas pumps. Star near Philadelphia, Reading, Allentown and Bethlehem PA has the GMC Acadia, GMC Envoy, Buick Enclave, GMC Sierra, Buick LaCrosse, Cadillac Escalade, and many more. If you are looking for a Cadillac in Quakertown, a Bethlehem Buick, Bethlehem GMC, Bethlehem Cadillac or a Buick dealer in Philadelphia, PA area make sure you visit Star to test drive the Cadillac CTS and Buick Lucerne at your Allentown Buick dealership. Bring your GMC, Cadillac, or Buick car, truck or SUV from Allentown to Star in Quakertown where all of our service technicians are trained and certified. Our service and parts departments are open from 8AM-2PM on Saturdays and 8AM-5PM on weekdays. Schedule your appointment at your Allentown GMC, Buick, and Cadillac dealer today!

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 8:30 AM - 2:00 PM

Sunday: Closed


Parts

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 8:30 AM - 2:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Children's Play Room
Cable TV Customer Lounge Area
Customer Lounge Area Drive-In Service
Free Coffee Express Service
Free Drinks Free Coffee
Free WiFi Free Loaner Cars
Instant Financing Instant Financing
Pet Friendly Parts Store
Rental Car Service Onsite Pet Friendly
Television Shuttle Service
Vending Machines Television
After Hours Drop-Off Vending Machines
Cable TV

mattrat1
5/6/2013 5:29:41 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Andrew BowmanAndrew Bowman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Star Car Buick GMC Cadillac:

We were extremely impressed with the attention to our needs. We got immediate attention when we arrived and Andrew satisfied our every need. We got a great price for our trade and my wife got the 2013 Cadillac SRX that she desired. I would also like to mention that the sales manager and everyone we dealt with was courteous and professional throughout our visit. We love our car and we received the best buying experience we could have ever hoped for. You can be sure we will send as many prospective buyers your way in the future. It was a definite Star performance.

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Response From: Star Car Buick GMC Cadillac
Added: 5/6/2013 6:31:41 PM

Thank you very much for sharing your incredible experience at Star Buick GMC Cadillac. It's nice to hear that one of our customers has yet again received quality service with a smile. We take pride in making sure that our team gives 100% when dealing with visitors of our dealership. If you have questions about your purchase, I hope you will contact us right away. Thanks again for the great rating and have a wonderful day!

Regards,

Holly Jarrett
(215) 536-1900
hollyj@starcar.com

Twitter
ROADKING45
5/3/2013 9:59:16 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Andrew BowmanAndrew Bowman
Holly JarrettHolly Jarrett
Brian LawrenceBrian Lawrence
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Star Car Buick GMC Cadillac:

EVERY ONE I DEALT WITH WAS VERY FRIENDLY, YET NOT PUSHY .ANDREW WAS VERY UP TO DATE WITH PRODUCT AND EXPLAINED EVERYTHING IN DETAIL .HOLLY WORKED VERY HARD & LONG TO GIVE ME THE DEAL I WAS LOOKING FOR. I LEFT VERY SATISFIED AND HAPPY WITH MY NEW ENCLAVE. STARR WILL BE MY FIRST STOP WHENEVER I SHOP FOR ANOTHER CAR . THE DEALERSHIP WAS VERY NEAT & CLEAN .THE REST ROOMS EVEN PASSED MY WIFES INSPECTIONS .I WOULD RECOMEND STAR TO BE YOUR FIRST STOP WHEN CAR SHOPPING !

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Response From: Star Car Buick GMC Cadillac
Added: 5/6/2013 6:34:06 PM

Thank you for the 5-star review and recommendation! It is very pleasing to hear that Andrew did an excellent job of getting you into a new car with efficiency and friendliness. At Star Buick GMC Cadillac, we make sure our customers are provided with nothing but the best and I'm thrilled to hear this was the case for you. Be sure you're following us on Facebook and Twitter for service specials and enjoy the new ride!

Sincerely,

Holly Jarrett
(215) 536-1900
hollyj@starcar.com

Twitter
joeyehritz
4/26/2013 9:32:46 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Curt CoffeyCurt Coffey
Tom LawrenceTom Lawrence
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Star Car Buick GMC Cadillac:

I came to Star with a strict budget and a specific idea for the type of car we needed for our family. Curt was top notch from the start, listening to our needs and showing us cars that were in our price range and with the features we needed. He brought in a car from one of their other dealerships for us to test drive, which ended up being the car we bought. Curt made sure we had everything we needed as far as the car goes. Tom Lawrence crunched numbers like no one else, coming up with a deal that blew me away. They knew what i wanted to pay and got extremely creative to make sure i was able to purchase this vehicle. A very open and honest experience which does not usually happen when it comes to car sales. I plan to make all my future purchases through Star Dealerships because of this. This part of the story put this dealerships over the top as far as I am concerned. On the night before i was to purchase the car and trade my old car in, i wanted to change the brake pads to give them a fresh set as a courtesy and of course a brake caliper locked up. I called Tom Lawrence and explained the situation and without hesitation he said not to worry that he would send a tow truck over in the morning to pick up the car and the dealership would replace the brake caliper. He also said it would not affect the trade in value. I then asked for a huge favor because i would now need a car for work the next day until we could sign the papers that evening. Again without hesitation they let me use the Acadia i was going to purchase for the day. They went above and beyond the call of service here and I was very appreciative. Once again I could not have asked for a better experience in buying a used car from Curt and Tom at Star.

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Response From: Star Car Buick GMC Cadillac
Added: 4/29/2013 7:42:15 PM

Thank you for leaving us this kind review! Congratulations on your new Acadia, we hope you love it. We are happy that we were able to help you get set up with the best car for you, at the price you wanted. Curt and Tom will be thrilled to hear about your raving review! Please feel free to contact us or stop back in if you need anything else regarding your new purchase. In the meantime, you can follow us on Facebook and Twitter if you would like to stay updated with service specials and new vehicle listings! Come back and see us again soon!

Regards,

Holly Jarrett
(215) 536-1900
hollyj@starcar.com

Twitter
CatherineA1
2/18/2013 4:00:55 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Curt CoffeyCurt Coffey
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Star Car Buick GMC Cadillac:

This may not be the way you would lease a car, but I had my reasons.
When my 2007 Cadillac DTS came off lease, there was no comparible Cadillac sedan available. I was told that there would be an XTS but I would have to wait a year. So I purchased my DTS.

In 2012 I started paying attention to the Cadillac new car ads and found the information on the XTS. I poured over that information for many months and was really fasinated with CUE. I read everything I could get my hands on about CUE and the new XTS until finally at the end of December I decided that my DTS was ready to go. My husband had leased a Cadillac SRX from Star Cars about 18 months ago and that's where I purchased my DTS after it came off lease. I wanted to deal with the young man who my husband had dealt with but he was no longer at Star Cars when we walked in, but this other very nice young man, CURT COFFEY greeted us, so I was willing to work with him.

I told Curt exactly what I wanted and said that I had done my research so he should not try to get me something I wasn't interested in. What were the chances that he would have the exact car in inventory? I was prepared to wait if what I wanted was not immediately available. Guess what, Star Cars had exactly what I wanted. So of course, Curt wanted to show it to me immediately and wanted me to drive it. But I said "NO". I had made up my mind that the only way I would lease or buy the Cadillac of my dreams was if I could afford it. So I told Curt that the only way I would drive the car would be if I was the owner. So we had to make a deal first that I could afford before I would even sit in the car.

A couple hours later, I was the owner of my leased 2013 Cadillac XTS, Crimson Red with a sun roof and my new friend CUE. During the negotiation time, I got to know Curt very well. He had moved to the area to take care of his mother. Being an older woman myself, I was interested in knowing how he came to make that kind of a decision. Needless to say, by the time I learned everything I could about Curt and his family, I felt like we were long time friends.

Since the lease deal in December, I have had occasion to go to the service department at Star Cars. On one such occasion, I came across an 84 year old woman, also waiting to have her car serviced. She and I started up a conversation and by the time my car was finished, she and I hugged and wished each other good health for a long time. So not only are the employees overboard special at Star Cars, they even have special customers in their service department.

Catherine A. Wick

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Response From: Star Car Buick GMC Cadillac
Added: 2/19/2013 3:00:02 PM

Catherine-first of all, we would like to congratulate you on your new Cadillac XTS. Your extensive research certainly paid off! Secondly, we would like to sincerely thank you for taking the time to write this review as well as all of your kind words towards our dealership. Customer satisfaction in all aspects of our dealership is equally important to us and we strive to make a personal connection and experience for each and every one of our customers. It's reviews like these that encourage us and let us know we are on the right track. I am especially grateful Curt was able to get you into the car you wanted and the car-purchasing process went as smoothly as it did! Curt is exceptionally personable, knowledgeable and a superb addition to our sales team. If there is anything else we may be able to help you with, please do not hesitate to stop by or call any one of us. We look forward to working with you in the future. In the meantime, we invite you and your husband to like us on Facebook-we offer exclusive deals and coupons to our fans.

Take care,

Holly Jarrett
(215) 536-1900
hollyj@starcar.com

Twitter
simpsonam
2/2/2013 3:41:54 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Frank  BarryFrank Barry
Andrew BowmanAndrew Bowman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Star Car Buick GMC Cadillac:

This is a top notch car dealership. Everything couldn't have gone easier when buying our new car. They were very knowlegeable and extremely friendly. I will defintely be buying my next carthere as well.

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Response From: Star Car Buick GMC Cadillac
Added: 2/4/2013 1:55:18 PM

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is magnificent to know that Frank, Andrew, and the rest of our staff were able to provide you with the pressure-free and knowledgeable service that Star Buick GMC Cadillac is known for. We look forward to being of service in the future! Until then, be sure to like and follow us on Facebook and Twitter-we offer exclusive specials and deals for our fans.

Be safe,

Holly Jarrett
hollyj@starcar.com
(215) 536-1900

Twitter
flexyp
1/30/2013 10:09:08 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Brian Lawrence and Sales Manager (name not disclosed)
  • Customer Service:

    1
  • Quality of Work:

    N/A
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.5

My Review Of Star Car Buick GMC Cadillac:

I was looking to get a price on a brand new ATS and they kept trying to push me into a dealer used car with 800 miles and sell it as new The shocking part wasn't even that they were attempting to manipulate me into purchasing a used car as new, but in the fact that the price they demanded was exactly the same as a true new car.

The games played at this dealership are some of the worst I've seen and despite my clear instruction on what I was looking for, they pushed everything but what I wanted. There was no desire to please me as a customer, just to make me another sucker-sale.

I can't imagine the reviews on the site from other buyers or potential buyers are 100% factual. This one is.

***Update...The founder of the dealership reached out to me. She was very pleasant, helpful, and understanding of the situation.

We are seeing what we can do to rectify the situation.

Details to come...

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Twitter
napsack
1/30/2013 7:25:21 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Curt CoffeyCurt Coffey
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Star Car Buick GMC Cadillac:

I stopped several times at Star GMC Quakertown looking for used cars and was approached by Curt Coffey, salesman. He guided me through several options for a quality used SUV. Ultimately, I settled for a 2007 GMC Yukon Denali. Curt took the time to explain everything on the vehicle, was very courteous and pleasant to work with. After the sale, he kept in touch with me to make sure that everything was OK with the vehicle. In my opinion Curt is a 5 star salesman and I would recommend him and the dealership to anyone who is in the market for a new or used vehicle.

The quality of the service work that was performed at your dealership was excellent and the service department was very helpful with any questions I had pertaining to the vehicle.

Ralph Nasatka
Zionsville, PA

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Response From: Star Car Buick GMC Cadillac
Added: 2/1/2013 6:45:11 PM

Ralph, thank you for taking the time to share your experience with us as well as the 5-star rating! Curt's thoroughness, low-pressure sale’s approach, and vehicle knowledge make him an outstanding addition to our team. We thank you for your business and sincerely hope you enjoy your new Yukon! If there is anything else we may be able to do for you, please do not hesitate to call or stop by! Also-remember to check out our Facebook and Twitter pages for exclusive deals and content.

Well wishes,

Holly Jarrett
hollyj@starcar.com
(215) 536-1900

Twitter
Shira12
1/9/2013 8:39:42 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tom LawrenceTom Lawrence
Charlie WismerCharlie Wismer
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Star Car Buick GMC Cadillac:

My experience with Star was fantastic. From beginning to end, they were a pleasure to work with. From Tom Lawrence making the deal to Charlie Wismer who spent as much time needed to help me transition into my new car. I would highly recommend them to anyone who asks and look forward to doing business again with them in the future.

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Response From: Star Car Buick GMC Cadillac
Added: 1/25/2013 5:47:26 PM

Shira, We certainly appreciate this fantastic review as well as your recommendations! We strive to provide exceptional customer service in in all aspects of our dealership, and it sounds like Tom and Charlie have greatly contributed to your experience with us. We anticipate your next visit to Star Buick GMC Cadillac! Also-be sure to like and follow us on Facebook and Twitter for exclusive deals!


Best of luck,

Holly Jarrett
hollyj@starcar.com
(215) 536-1900

Twitter
arthurreph
1/6/2013 5:13:54 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Andrew BowmanAndrew Bowman
Holly JarrettHolly Jarrett
  • Customer Service:

    4
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.5

My Review Of Star Car Buick GMC Cadillac:

After visiting the dealer several times, we decided to purchase our vehicle at this dealership because they came highly recommended by the service manager(Angelo) at Star Buick in Hecktown. Our salesman (Andrew Bowman) was very helpful with the process of buying our new Cadillac.

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Response From: Star Car Buick GMC Cadillac
Added: 1/25/2013 5:43:02 PM

On behalf of all of us at Star Buick GMC Cadillac, we would like to thank you for writing this great review about our dealership. We are thrilled to hear that you enjoyed your experience with our employee Andrew. We will certainly pass along the feedback and we look forward to working with you in the future! Please do not hesitate to call us if you have any questions or concerns. Also, don't miss out on all of the special deals and coupons on our Twitter and Facebook pages!

Best regards,

Holly Jarrett
hollyj@starcar.com
(215) 536-1900

Twitter
breezjc
1/6/2013 1:04:33 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David WeissDavid Weiss
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Star Car Buick GMC Cadillac:

Would highly recommend David Weiss to others looking for a new vehicle. He made the experience stress free and very efficient. I was able to find the vehicle I wanted and take it home in a hsort period of time.

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Response From: Star Car Buick GMC Cadillac
Added: 1/25/2013 5:40:45 PM

We sincerely appreciate your review and your recommendation! David is a valuable employee here at Star Buick GMC and we are glad he was able to reduce the stress that comes with purchasing a new vehicle. Please let us know if we may be of any future service! In addition-be sure to follow and like us on Twitter and Pages for exclusive deals!

Holly Jarrett
hollyj@starcar.com
(215) 536-1900

Twitter

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