I bought a car there & went there for a while to get oil changes until i realized the mechanics not only don't know what they are doing but they also try to scam me. A couple of times at the oil change appointment they would tell me i needed to get two tail light bulbs replaced but i have someone that does that at a lower cost than subaru. I can't see paying $40.00 to have 2 bulbs put in,come on now.When i took it to my mechanic i was told i only needed one buld. They did this several times once it did not need any new tail light bulbs at all. Also i wanted to have it checked to see why it was using oil or if it was leaking oil they told me it needed head gaskets & it would cost $1,600. I took it to my mechanic (europen auto sport)to get a second opinion they said it did not need head gaskets. They said the car is fine its just using some oil which is normal.I wonder how many people that go there are told they have something wrong with there vehicle & its really not. Also, when i bought the car the sale was a rip off bait & switch. Do not take your car there for mechanic work. You will get ripped off. They do not have good character or integrity all they are interested in is making money any way they can.

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Beware the parts counter. It's staffed by Mitch, who is at best indifferent to your presence and reluctant to actually help. At worst, he's surly, argumentative, condescending, and more than willing to give you the wrong part just to get you away from the counter.

Service isn't much better; multiple trips to not resolve the same issue (or to be told that you don't know what you're talking about) are not uncommon. The sales staff will be more than helpful right up to the point where you drive the car off the lot, at which point you no longer exist. It won't matter if your car came with defects or missing equipment that you paid for from the factory - calls won't be returned and if you go in in person, the sales staff will do their best to avoid dealing with you.

Oh, the sales manager (whose name unfortunately escapes me) is a dismissive little twit in a Pringle sweater who seems to be incapable of engaging in eye contact when speaking with a customer. One of his favorite things to do when met with a point he doesn't want to deal with is to tell you how things worked back when he was with Audi. Frankly, I don't care about his past employers; I just want my situation dealt with.

In the five years I've had to deal with them, it's become such an unpleasant experience that I now drive 40 miles over to Brown Subaru in Charlottesville. Harrisonburg Subaru would be closer, but as it's owned by the same automotive group as Staunton Subaru they're not high on my list of places I want to take my car.

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