My Review Of Staunton Subaru:
Beware the parts counter. It's staffed by Mitch, who is at best indifferent to your presence and reluctant to actually help. At worst, he's surly, argumentative, condescending, and more than willing to give you the wrong part just to get you away from the counter.
Service isn't much better; multiple trips to not resolve the same issue (or to be told that you don't know what you're talking about) are not uncommon. The sales staff will be more than helpful right up to the point where you drive the car off the lot, at which point you no longer exist. It won't matter if your car came with defects or missing equipment that you paid for from the factory - calls won't be returned and if you go in in person, the sales staff will do their best to avoid dealing with you.
Oh, the sales manager (whose name unfortunately escapes me) is a dismissive little twit in a Pringle sweater who seems to be incapable of engaging in eye contact when speaking with a customer. One of his favorite things to do when met with a point he doesn't want to deal with is to tell you how things worked back when he was with Audi. Frankly, I don't care about his past employers; I just want my situation dealt with.
In the five years I've had to deal with them, it's become such an unpleasant experience that I now drive 40 miles over to Brown Subaru in Charlottesville. Harrisonburg Subaru would be closer, but as it's owned by the same automotive group as Staunton Subaru they're not high on my list of places I want to take my car.
Was this review helpful to you?
Yes | No