Sterling BMW

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Sterling BMW:
A+ service!!! After reading some of the reviews about Sterling BMW on this site and others, I decided to give them a try today. I've always taken my car into Irvine BMW due to convenience, but their customer service is horrible. All I can say is Sterling BMW is the best! The comparison between the two is almost like night and day.

Each time I take my car in to Irvine BMW, I feel like they're doing me a big favor for servicing my car, and then they rush you out, and at times with the issue of why you brought the car in for service still unresolved.

At Sterling, my service adviser Rob M. was awesome to say the least. He really went out of his way to make my experience pleasurable. I initially brought my car in for a brake service brought to my attention by the indicator light. Rob had the front and back brakes looked at and determined that they both needed to be replace along with the rotors.

I took the day off to go into the dealership, so I was hoping he could also take care of my oil change during this visit which would be due soon, probably in a few more weeks. I really didn't want to have to take another day off. Before I even brought this issue up, Rob mentioned that I was due for a oil service soon, and would see if that could also be taken care of during this visit. Irvine BMW would have told me to bring it back.

To top it off, Rob even replaced my wiper blades without me having to ask, now thats service! ... I guess its about time since these were the original blades and I've had the car for a few years now. I waited for my car and they had the car back to me right on schedule, with my car washed and tires shinned.

To sum it up, I would whole-heartedly recommend Sterling, especially Rob. My experience today totally opened my eyes, and I realized what I've been missing all these years. Knowing what I know now, I would never go back to Irvine BMW.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Sterling BMW:
Service advisors do not know anything about BMW's. My 16 year old son could do their jobs. Appointments can sometimes take 2 weeks to get. No rental cars are offered. Sales staff are friendly, but know nothing about the cars they sell. My recent visit to discuss the new 5 Series was a joke. I knew much more about the car than them, knew when the new 545 started production and when deliveries were expected. I had a Sales Brochure and the price lists well-before the Sales people knew.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Sterling BMW:
I took my car in 2 weeks ago with a laundry list of things to fix and they fixed half of them same day. They had to order parts for the rest and they said they will be in Monday or Tuesday and they will call me to schedule another appointment at that point. I waited a week and a half after that Tuesday and finally called them. I had to talk to service, then parts, then service again and they finally tell me that my parts had arrived the week before and no one called me. The service department isn't very friendly either. I have been there twice now and I haven't seen anyone in their service department even smile yet.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Sterling BMW:
I ordered a new M3 from Sterling at MSRP and gave them a $5000 deposit. Three months later, when the car was supposed to arrive, I called the sales manager who told me that they would not honor the deal. If I wanted to pay $5000 over MSRP, he said, they would get me a car. He went on to say that if I wanted to sue them I could go right ahead. Stay away from these crooks!

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