Sterling Mc Call Lexus

Reason for Visit: Sales

I recommend this dealer: No

My Review of Sterling Mc Call Lexus:
Internet sales rep. Richard Joseph commited to the sale of an '08 IS350 with premium package and ML sound system. After I signed, he delivered an '08 IS350 with X-package and ML system, not the features I had told him over and over. Sales manager, Steve Wedderburn gave me tint for free and tire isurance, that was wrongly sold to me, for free as well, but that was it, nothing else. Richard Joseph told me that he did not want to waste his time nor his coworkers time with me unless I was ready to sign that day. I was not satisfied at all, and they did nothing else to compensate me for all my lost time - I was there for 5 hours when I found out I had bought the wrong car, and Richard Joseph tried to play "dumb" by saying he did not know the other features were a must, when I had asked him over and over if that car had what I wanted, what we had talked about and he kept reassuring me that it did plus the ML sound system. The company did not deliver their commitment to the customer and now, they do not know me when I go there. That is how professional these people are. Stay away from them, they need to go out of business. Service is as bad. Took it in for a check on my lights and they replaced an assembly because it was faulty, only to come back to me 2.5 hours later to tell me they had made a mistake and there was nothing wrong with my original part, so they had to go and take the new one out and put mine back in. The second time for service, they took a CD out of my stereo, a burned CD. What a shame, they should not be a Lexus dealership.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Sterling Mc Call Lexus:
Very straightforward dealing with the Internet Manager. No jerking around or back handed dealing. Everything was upfront. Took possession of the car late in the evening and was invited to come back the next day so they could completely go over the car's features with me.

I'd recommend putting Sterling McCall Lexus on the shopping list.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Sterling Mc Call Lexus:
Would never ever recommend this dealership to any self respecting person.. Was a victim of racial discriminattion at thier service waiting room, was verbally attacked by one of the other guests, and called a brown..and was asked not to talk in my foreign language on the cell phone by the same person...the technician..said they had no control over any other guest.. I was apalled at thier lack of consideration, and sensitiviities. Apparently Sterling Mccall only wants WHITE AMERICANS as thier customers... I am an American Indian from India and I have told each and everyone of my friends never to visit them again. if there was rating as -o i would not even give them that!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Sterling Mc Call Lexus:
Very unaccommodating, dishonest, hard to work with, will lie to get you in and then demand a commitment immediately before even showing you the car, revealing price of the car, and telling you the interest rate; will never, never go there again and intend to tell everyone I know who is interested in a Lexus to go elsewhere; worst car dealership I have dealt with in my life.

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