Stetler Dodge

Reason for Visit: Service

I recommend this dealer: No

My Review of Stetler Dodge:
I had problems at this dealer, I talked to the managers, and I feel that they will definatley help as much as they can to solve the problem. I bought my car from the Giambalvo Mazda dealer, which is an excellent place to go, they will do the maximum for you. I've had to take my car to Stetler Dodge, since I have a Chrysler product, which was recently bought by the Giambalvo family. I didn't have many good experiences at Stetler Dodge, and it started before Giambalvo bought them, so it's not there fault. Other people I know had problems with Stetler years before I even started going there, and they won't go there. In one way, I wish I would have seen this site, because I'm obviously not the only person that's had the same issue with this particular person in service, I would have saved my self a lot of stress and could have avoided it in the first place. Websites like this are good in a way, because it gives a track record, but at the same time, if you let the problem be known, They'll do what they can do resolve it.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Stetler Dodge:
Mike martin acted like it was a bother to try to get the deal through and he didn't care either way if he sold the car or not i have purchased 5 new Dodge's in the last 12 years from earnhardt Dodge in Gilbert Arizona . We just moved here If this would have been my first expeirnce with a Dodge dealer it would have been my last I will take my buisness elsewhere.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Stetler Dodge:
I bought a 2005 T&C 25,000 miles, driven by one of the owners and still under original factory warranty. Before I picked up the car they put new tires on the front and did an alignment because of a very obvious irregular wear pattern on both tires. 10,0000 miles later the EXACT same wear pattern showed up and they did another alignment rotated the tires and now after after 20,0000 miles I need four new tires because the rotated tires developed the EXACT same wear pattern. They now they say it was my driving habits, the tires have too much wear and they won't do anything about it.

I have automatic side doors that intermittently don't work. They wouldn't fix them because it would cost them money and they weren't sure it would fix the problem.

The car used a full quart of oil every 1,500 to 2,500 miles. I've never had a car use that much oil but they say that is spec for this car.

After 1.5 years of going back again and again to get the doors and tire wear problem resolved they told me it was all my fault because I missed an oil change. That indicated that I didn't take care of my car.

Then I happened to be in the service area and overheard the service manager talking about a customer that wanted their car to work properly and he spoke derisively about them expecting that kind of service.

Stay away from this dealership, they push any real issues off until enough time/miles have past that they can say it's your fault and don't have to deal with it.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Stetler Dodge:
I took my 2005 Dodge grand caravan to have 3 items fixed two weeks ago. The first item was to fix the sliding power doors on both sides. The mechanic called me and said it would be $300 to fix the doors. I said those doors just broke last year and were fixed under the warranty. I asked him if he felt confident that if he fixed them they would not break again next year. He said they probably would break again and this was just gimmack they used to sell more cars. "These doors break all the time" They made me very angry about the car and the dealership. Then I had a tire pressure gauge on one of my tires that needed fixed. I told him this never worked well so I really didn't want to get it fixed but would like them to turn off the service tire system soon that streams across the internal computer screen. they were unable to do this but still wanted to charge me $25 for an estimate to tell me they couldn't do it. Then the worst item on my list. I was hearing a humming when I made a right turn. they said this was do to the rear brake pads rubbing against the rotors but it didn't need fixed. (Stetler had changed my rear rotors a year and a half before when the emergency brake fell off my new car and damaged them) They did poor work then and now didn't want to tell me that the work they had done was substandard. They wanted to charge me $100 for all these estimates and didn't even do any work. I agreed to pay $25. Then two weeks later I took my car across the street to Chrysler. They couldn't understand why Stetler had told me these things. They fixed all my problems including the rear rotors which were completely damaged they said. I felt Stetler was more interested in doing a quick estimate and gouging the customer with that than actually fixing my car.

I will never return to Stetler and completely do not trust their work.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Stetler Dodge:
Always very friendly, and curteous. Did have to argue a bit with the service manager for a computer re-programming and an anti-lock brake recall on my van, but after a few minutes, and a mention of the Recall, he immediately said sure.

They always get you in quick, do the job quick, and have excellent quality. The prices are about the best I have gotten from ANY dealership. $130.00 to replace my exhaust system on my minivan is dirt cheap!!!

Highly recommended. One of the oldest Dodge dealerships in existence (opened in 1915). Still family owned.

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