Stetler Dodge

Reason for Visit: Service

I recommend this dealer: No

My Review of Stetler Dodge:
I took my 2005 Dodge grand caravan to have 3 items fixed two weeks ago. The first item was to fix the sliding power doors on both sides. The mechanic called me and said it would be $300 to fix the doors. I said those doors just broke last year and were fixed under the warranty. I asked him if he felt confident that if he fixed them they would not break again next year. He said they probably would break again and this was just gimmack they used to sell more cars. "These doors break all the time" They made me very angry about the car and the dealership. Then I had a tire pressure gauge on one of my tires that needed fixed. I told him this never worked well so I really didn't want to get it fixed but would like them to turn off the service tire system soon that streams across the internal computer screen. they were unable to do this but still wanted to charge me $25 for an estimate to tell me they couldn't do it. Then the worst item on my list. I was hearing a humming when I made a right turn. they said this was do to the rear brake pads rubbing against the rotors but it didn't need fixed. (Stetler had changed my rear rotors a year and a half before when the emergency brake fell off my new car and damaged them) They did poor work then and now didn't want to tell me that the work they had done was substandard. They wanted to charge me $100 for all these estimates and didn't even do any work. I agreed to pay $25. Then two weeks later I took my car across the street to Chrysler. They couldn't understand why Stetler had told me these things. They fixed all my problems including the rear rotors which were completely damaged they said. I felt Stetler was more interested in doing a quick estimate and gouging the customer with that than actually fixing my car.

I will never return to Stetler and completely do not trust their work.



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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Stetler Dodge:
Always very friendly, and curteous. Did have to argue a bit with the service manager for a computer re-programming and an anti-lock brake recall on my van, but after a few minutes, and a mention of the Recall, he immediately said sure.

They always get you in quick, do the job quick, and have excellent quality. The prices are about the best I have gotten from ANY dealership. $130.00 to replace my exhaust system on my minivan is dirt cheap!!!

Highly recommended. One of the oldest Dodge dealerships in existence (opened in 1915). Still family owned.

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