Jim Mazzetti is the most professional car salesperson I have ever dealt with. He was genuine, not pushy at all and just came off really honest. He took customer service to another level. I never want to stay around at a car dealership and push to keep it moving but honestly I didn't mind Jim going through everything in detail with me because A) he made it easy for me to understand all the features and benefits of the 2017 Cadillac XT5 and B) I could feel the passion come through. He Thinks like an owner/operator and serviced us like this was Jim Mazzetti's dealership not Steve Foley.
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. We understand that you have since had contact with one of our managers and we hope we can resolve this matter. Thank you and we look forward to hearing from you.
Steve Foley Cadillac Customer Relations
Dishonest about pretty much everything - pricing, inspection, etc. There are better dealerships out there that are more professional. Also beware of hidden costs that will drive the so-called "Reduced Price" up before you even sit down in their offices.
AK, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We'd like the opportunity to discuss this with you. Please reach out to our Pre-Owned Manger, Steve Fromkin, at (847) 564-4090 at your earliest convenience to discuss how we can turn your experience into a positive one.
Steve Foley Cadillac Customer Relations
I purchased a new vehicle from this dealership in June 2015 and I must say that it has been an excellent experience. They are truly professional and make it a pleasant experience whenever I needed my vehicle serviced. That's from the service writers, body shop manager as well as the cashier. I appreciate the services they rendered.
"Wonderful staff to go with a wonderful vehicle selection"
Ryan has helped me find my sons dream car.
He gave us a great deal on a great car.
There was no hassle or pressure put on us.
Harvey in the service department is outstanding.
Will purchase from them in the future.
"Old Bait ANF switch game and hard hit on my credit"
I was working with a Salesman named Frank and she got me all the way up to the finance finance the car US Bank was on board then all the way up until when I was supposed to sign the papers from the bank they email me. Didn't call me to tell me someone else sold the car.Excuse!! me !!I had a contract on the car and the car is sold to someone else wow that is poor business .I will never buy a car from them and I buyer beware. Had the nerve to offer me another car the old bait-and-switch routine
As soon as I walked in, the sales person seemed like a nice guy but tried to convince me the car which they advertised was not certified. I showed him their website as well as the certified Cadillac website. After about 30min and me telling them I will call Cadillac to confirm they agreed to sell as certified as if they were doing me a favor.
They of course tried to offset the price by low balling my trade-in. They gave me 3500 less than what Autotrader cash offer was.
Next day I went to buy same car at a different dealer. Got same price and they honored the Autotrader offer.
I guess unless you are buying a Bentley and don't care how much your car is worth you should consider doing business with them.
I really thought dealerships have turned things around but I guess not this one.
We recently bought our first Cadillac at Foley Cadillac. My sales person Karen couldn't have been more friendly, low key, and extremely helpful. You can tell she really cares and takes pride in taking care of her customers.
Everyone else in the sales department are also very helpful.
Brand new car died on side of road. Big problem but sure dealer will make it a priority to diagnose it and get it fixed. Wrong! Chased service department before getting a non answer about when the parts would even arrive. Worst car buying experience and service experience I have ever had. Please save yourself the headache and go somewhere else.