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Steve Rayman Chevrolet - Service Center

Smyrna, GA

3.5
354 Reviews

354 Reviews of Steve Rayman Chevrolet - Service Center

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April 22, 2024

Had the car for 3 weeks. Supposed to check with warranty company 2 weeks ago about coverage for touchscreen...since I haven't heard anything since talking with Thomas Campbe More

by TIMDOUGHERTY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Campbell
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Apr 22, 2024 -

Steve Rayman Chevrolet responded

Tim - I'm sorry to learn about the delay in communication regarding your warranty coverage. This is not reflective of our commitment to timely and transparent service, so I apologize for any inconvenience caused. We'd like to look into this matter further and provide you with an update as soon as possible - please reach out at your earliest convenience. Thank you, Thomas Campbell - Service Manager 678-424-2084

Helpful
April 21, 2024

I have been coming to this location since 2016 when I bought Mt car from here ans I have NEVER had an experience like I did on Saturday. I will not be going back!!!! More

by MIRANDA.DAVIS63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Barrett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Steve Rayman Chevrolet responded

Miranda - I'm really sorry to read about your recent experience. We value our long-term customers and it's concerning that we've let you down this time around. I'd like the opportunity to understand what happened and see how we can make things right for you, if possible. Please feel free to reach out at your earliest convenience - Thank you, Thomas Campbell - Service Manager - 678-424-2084

Helpful
April 20, 2024

Unfortunately I still service, unable to get it at this time; not enough technicians available More

by coachlowebball
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
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Apr 21, 2024 -

Steve Rayman Chevrolet responded

Thank you for posting feedback about your recent experience. I'm sorry that it didn't meet our five-star standards and I want to make things right for you. Please contact me so we can discuss this together. Best, Thomas Campbell - Service Manager - 678-424-2084

Helpful
April 19, 2024

Happy to see the improvement at Steve Rayman. There’s more staff and resources available for the customers. More

by rlmorganjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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Apr 19, 2024 -

Steve Rayman Chevrolet responded

We're glad to know you've noticed the improvements at Steve Rayman Chevrolet! Our aim is always to provide our customers with top-notch service. Thanks for sharing your feedback!

Helpful
April 19, 2024

Incompetent. Lost my order multiple times and sat there for 5+ hours for a chip recall. Was told an hour when I actually sat there for 3 more. More

by AP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Apr 19, 2024 -

Steve Rayman Chevrolet responded

I'm sorry to read about your experience with the chip recall service. It's clear we fell short in meeting your expectations and for that, I apologize. We take this feedback seriously and would like to discuss it further so we can improve our services moving forward. Please feel free to reach out at any time convenient for you. Thank you, Thomas Campbell - Service Manager - 678-424-2084

Helpful
April 17, 2024

Mark Martinez is absolutely the best! He goes above and beyond to meet the customers needs. He’s is definitely a model employee. I have recommended the dealership to others just off the s More

by Tiff
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Martinez
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Apr 17, 2024 -

Steve Rayman Chevrolet responded

We're delighted to know that Mark provided exceptional service during your visit at Steve Rayman Chevrolet. Your recommendation means a lot to us! We look forward to serving you again in the future.

Helpful
April 16, 2024

This service center is top notch. Got my vehicle serviced fast and I felt comfortable with the people working on my Corvette. More

by JAMESBJONES
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie P.
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Apr 16, 2024 -

Steve Rayman Chevrolet responded

James, we're glad to know you had a top-notch experience at our service center. The Steve Rayman Chevrolet team is always here for your Corvette's needs!

Helpful
April 15, 2024

Our fleet truck was there for over 4 months. Zero communication to us regarding progress. The only updates that we received came from me calling.. We were given a loaner truck, but when we cal More

by ANDY@DSIATLANTA.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Barrett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
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Apr 15, 2024 -

Steve Rayman Chevrolet responded

Andy, I'm truly sorry to learn about your experience with our service department. We aim for clear communication and timely repairs, so it's disappointing to read that we didn't meet those expectations in this case. Your feedback is valuable as it helps us improve our services moving forward. If you'd like to discuss the matter further or have any other concerns, please don't hesitate to reach out directly. Thank you, Thomas Campbell - Service Manager - 678-424-2084

Helpful
April 15, 2024

Reggie is still an excellent service manager and Phillip Augustine, They, together provided top-notch and top-shelf services!I enjoy service visit again! More

by rrac4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Steve Rayman Chevrolet responded

We're so glad to know that Reggie and Phillip provided you with top-notch service at Steve Rayman Chevrolet! We appreciate your kind words, and look forward to seeing you for future visits.

Helpful
April 14, 2024

Mark was very helpful get in working out a great price with GM for the parts and keeping me informed of the progress. More

by DDRDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dee
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Apr 15, 2024 -

Steve Rayman Chevrolet responded

We're glad to know that Mark was able to assist you effectively and keep you updated throughout the process at Steve Rayman Chevrolet. Thanks for sharing your experience with us!

Helpful
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