Steve Thomas

Reason for Visit: Service

I recommend this dealer: No

My Review of Steve Thomas:
It is so funny to read the reviews in this forum. I took my car their for service and also had to wait for close to a month to get my car back. The staff there was at best unplugged. My guess is they are either retarded or exceptionally stoned. The work being done on my vehicle was simple repair work after one of the 'certified pre owned bmw tow truck drivers' dropped my car. BMW North America agreed to pay for the repairs, after many tense phone calls.

Steve Thomas was not able to comprehend this most simple aspect of being reimbursed by the company that provided his livelyhood and became defensive to the point of getting in my face (good thing he did not pursue any further). Of course I got my car back in approximately four weeks: dirty, wheels out of alignment, and more than 100 miles on the odometer than what it was turned in with. I can only assume that there brain dead service people took it on a joy ride while they waited for BMW North America to reimburse.

Not sure how this guy stays in business, but fortunately there are several other BMW dealerships in the area that provdie a much higher quality product and level of service.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Steve Thomas:
After agreeing to a purchase price, I left a deposit of $2000 with Steve Thomas, BMW for the purpose of finding and obtaining a 2005/745Li with selected options. After a couple of days (Sunday and Monday). I received a phone call from Mr. Rossi stating that the specific car and/or the alternate choice with options could not be found, however a 2006 model 750Li with the exact same options selected with the 2005/745Li could be had for the previously agreed to price....(production to start in early March, 2005 with delivery sometime in late April or May, 2005, etc...) This latest substitute offer was accepted a week ago. Today when I went back to Steve Thomas, BMW to inquire about my car's production number, etc., I was told that Steve Thomas would not honor the agreement, and that I could have my deposit back. The explaination given by Mr. Rossi for "reneging" was totally un-business like, disappointing, and unacceptable.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Steve Thomas:
Went to lease vehicle was told that they could honor lease advertised by another dealer, just to bring in ad. Arrived at dealership with ad, salesman took it to manager. They told me they would honor the deal and salesman was to show me cars to pick from. Applications were filled out and they went to finance. Now the deal that was agreed upon severl hours ago was no good. They would not honor the deal but I could pay more and get the car. A big waste of time, I bought a car somewhere else.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Steve Thomas:
An Open Letter to Steve Thomas BMW of Camarillo

To Whom It May Concern,

Thank you so much for the service we received at your dealership today by a service assistant who shall remain nameless. He was very efficient at turning my wife away in the rain today with her dead windshield wipers 30 miles from home.

I was so pleased to hear you had such courtesy as to check the fuse. That was really a valiant effort on your part. I heard to that you also even managed to lift the hood and point a flashlight toward the wiper motor. That is a true demonstration of your technical skills. But I really admire your ability to quote the repair at $400 to $600 because the wiper motor would have to be torn down and inspected because what she was experiencing was a very rare problem. Since you couldn't even perform these 'repairs' until the middle of next week, I also appreciate how you made my wife and 6 year old daughter risk their lives to get back home without the windshield wipers functioning. That really gave my family a lesson in bravery, I hope to return the favor to you sometime in the future.

Unfortunately, that scam on my computer they call "The Internet" had some sort of urban legend that this problem is common. And that by removing the wiper motor cover (with no tools even required! HoHo!), the problem is probably caused by a loose bolt on the wiper motor to the wiper arm mechanism. Gullible "Me" tried this silly hoax, and incredibly, I was able to perform the same $600 operation you could, but in 10 minutes rather than 4 days. I promise not to let the secret out (except maybe for writing a letter to your Service Manager, BMW USA and post this message wherever I can on the internet).

And in the future, should my car break down in front of your dealership, I will proceed to push it 11 miles uphill to the next BMW facility because I probably need the exercise.

Yours Truly,

Jack Brown


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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Steve Thomas:
This was definitely the most rewarding car-buying experience of my life. My wife and I traded in both of our current vehicles for two 325i's.
Both James (salesperson) and Tony (sales Manager) were very courteous, knowledgeable and accomodating... I had set some very tight goals for myself in terms of what I could/would pay and after negotiating ended up exactly where I wanted to be.
I NEVER felt pressured to close the deal, and they made every effort to make sure that the cars we bought were exactly what we wanted. This was a very "top-shelf" process, including sitting with the finance Manager (Jim) who was informative and professional.. there was no feeling what-so-ever of being "chiseled" with "add-ons".
Have not had service performed yet, but if that goes anything like the sales process I will be quite satisfied. I would unhesitatingly recommend this dealer to anyone who is considering a BMW. The process was very much in keeping with the perception of what owning a BMW should be all about....Quality, Class Operation, Professional Environment, Empathetic Staff... This experience was worlds removed from previous (numerous) car buying experiences I have had over the years...


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Reason for Visit: Sales

I recommend this dealer: No

My Review of Steve Thomas:
I had an experience similar to B_Stubbs (I was harassed directly in a demeaning fashion by Steve Thomas). I bought a new 330i at an agreed upon price through a broker agent. I picked up the car and paid the price in full at the time of pickup. A few days after the transaction I received a notice that I owed an additional amount, even though I had receipts stating that I had paid. I was harassed by Steve Thomas personally, demeaned and threatened with a law suit. The broker tried to help by corroborating my story. Steve Thomas continued harassing me and ignored the broker. Finally the broker felt so bad about my treatment that he paid the additional money.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Steve Thomas:
Ok, so I was in an accident and my thought was, " who else is better to bring the car to than BMW" Well that would have been nice if it had ever got there! I dropped my car off there and a week later they told me that they had to hand the car off to another "Steve Thomas Approved" body shop called EPR Collision. Avoid these people at all costs! Anyway, so EPR screwed the car up more than the accident did. They had my car for over a month and when I got it back there were greese stains all over the headliner plus the car drove like crap. I had to beg for them just to clean it. Finally over a month later my car is still messed up and EPR finnally gave up dealing with me. I literally came up to fists with the owner over the whole issue. Now my insurance claim has been re-opened and Steve Thomas is finally doing the work. Well, doing the work is not what I would call it. 1 week later I got my car back again and still the same damn thing is wrong with it. I HATE this dealership and I can't wait to get a Mercedes. SHAME ON STEVE!!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Steve Thomas:
This dealership is very friendly so long as you are not complaining or asking for anything from them. I serviced my BMW with Steve Thomas for several years without incident. However, on the last visit, they botched a service that resulted in a major problem at highway speeds. Fortunately, I was able to steer the car safely off the highway. I complained about the incident and lack of care regarding my service visit. They merely said sorry without offering any refund or even accepting responsibility. I complained further and they told me to take my business to another dealer if I did not like their work. So I did. Bottom line: if you pay them and keep your mouth shut, all is good. Customer service there is a joke.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Steve Thomas:
I obtained a small claims judgment against BMW and Steve Thomas BMW. When they failed to pay the judgment I faxed letters to avoid going back to Court. Steve Thomas himself called me and threatened me that if I sent him another fax (even though he owed me money and would not pay) that he would sue me for harassment. He then mocked me by saying that if I really needed the money that he woud loan it to me. The whole telephone call he had me on speakerphone with others in his office and everyone was laughing and having a good time at the show Mr. Thomas was putting on. What a class act! Avoid this dealership at all costs.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Steve Thomas:
Had deal for 500. over on build wagon. They tried to switch us to at port car, but must take delivery now. We had agreed to take build car in April or May. Was told we would pay a higher lease rate on build car. So we offered to take wagon at port for 100. over plus mats Adam told us to go to Easy Bay so we did and ordered car for 500. over.

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