I recently purchased 2017 Audi A4 vehicle on 1 April 2016 from Steve White Volkswagen Audi. This dealership is located in Greenville ,SC. My complaint is the MMI display screen goes blank ( loss of display ) at anytime while driving the vehicle. This problem first occurred on or about the second day after the vehicle was purchased and has happened so many times I have lost count. I connect Apple iPhone 6 when using the CarPlay feature the screen goes blank at anytime while driving. The same thing has happened after putting the car in Reverse and backing up a short distance and putting the car back in Drive the MMI display screen goes blank. I have been in a particular situation where the MMI screen went blank after a Reverse to Drive condition as mentioned above. In this particular situation while driving I had to pull the car over turn the vehicle completely off open the drivers door close the drivers door then restart the vehicle in order to restore the display of the MMI screen. This has been going on for over a month. I have been told that if I plug in the USB cable for the phone after the car is started as recommended I should not experience this problem. This has not been a fix for my vehicle. I have been also told that this is an Apple problem not an Audi problem and Audi is waiting for Apple to release an update to fix it. I have also been told that this problem is occurring with all of the 2017 Audi A4 with Apple CarPlay. I have also been told this is just a feature of the vehicle and my car is the only one that is experiencing this problem and there will not be an update from Apple to fix this problem and there will be no further recourse from Audi regarding my situation. Again per Audi this is not an Audi car problem the vehicle performs as expected, CarPlay is a feature of the vehicle it does prevent the vehicle from performing as expected. I was also asked if I had contacted Apple regarding this issue. I purchased an Audi vehicle where CarPlay is heavily advertised on the 2017 Audi A4 commercials. This feature is not functioning properly on my vehicle because the MMI screen goes blank. What causes the MMI screen to go blank as a customer is not for me to determine and fix. It is the responsibility of Audi the manufacturer to determine the cause and fix. I have a 2017 Audi A4 with MMI CarPlay that is not functioning as expected when I purchased the whole vehicle which includes CarPlay. Audi does not have a fix for this issue and does not know when a fix will become available. That makes sense if you do not know the cause then you certainly can't determine the fix. If any one else is experiencing this problem good luck maybe your car will fix it self. That's the best hope I have at this time. Audi has refused to buy back my vehicle and refund my money. Audi also refused to replace my vehicle with another 2017 Audi A4 vehicle that may not have this problem. In the mean time I am screwed with a new vehicle without a fix at this time. If this is the Audi Experience they can keep it.
I Recommend This Dealer:
The article mentioned is not a reflection of the whole dealership staff. I have met some good people at both the Audi and Volkswagen dealership who are truly genuine.
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