Stevinson Toyota Scion West

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Stevinson Toyota Scion West:
I was looking for a Toyota 4 runner, we did not see the one we were looking for so we test drove a 2005 VW touareg. The sales person took us out on the busy I-70 towards the mountains on our test drive. Because of the busy and aggressive road this was a good test of power for the car but there was things that I thought that this dealer should have found in some kind of pre-sales inspection. The car was fitted with the wrong tire size to begin with, my wife found this out on her drive back home, a 10mph over speeding ticket. Not only was the odometer off but the cruise control and wipers did not work on the vehicle. I am questioning the lemon law on this as we bought this car thinking that it was in working order obviously not. We bought the car without knowing these things, and even paid $2500 for their supposable extended warranty, never again, this thing covers nothing. When we told the dealership about these problems they referred us to a VW dealership, they were very helpful but quick to point out that our $2500 extended warranty was a rip off. They did get Stevenson to pay for the tires and fix that, but it took a series of 4 trips to get the car fixed. This was an added expense as we live two hours away from the dealership. The car still has small things that we find every day that we have to get fixed, I can’t feel real confident that they did any pre-sales inspection of the car at all. I felt rushed though the whole buying experience and would encourage anyone to never do business with Stevenson Toyota.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Stevinson Toyota Scion West:
First let me say that a dealer that has to hide between layers of people must have issues to deal with. There is not a direct link to address Mr. Stevinson anywhere.

I called the dealership first to get an email address to the owner. The operator answered and immediately put me on hold before even addressing me. When I did get her she transferred me to the corporate office and nobody answered there at all. So I called back the store again and immediately was put on hold again without even a hello.

When you take your vehicle in to have it serviced and you are waiting I would not expect the complete shop to be on a breakfast break an hour and a half after arriving at work. I guess at Toyota East that is the plan. I arrived at 8:30AM and at 9:10AM there were only service writers in the shop. Everyone else was in the lunch room having breakfast! In the shop you could hear a pin drop. I can only think that business must be awful if you treat your customers like that. If I owned the shop and I had customers waiting they would get serviced quickly and on there way. This was a total shock to me and probably embarrassing to employees reading this. Shame on you Mr. Stevinson for letting this behavior happen!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Stevinson Toyota Scion West:
On 10/18/08, my husband and I went to Stevenson Toyota West hoping to be able to trade in our 3 week old 2009 Toyota Tacoma for a 2008 Toyota Tundra. We were helped by salesman Kevin Waker. After many hours of negotiating, we left the dealership without a deal. Later in the afternoon, Mike Myers, one of the sales manager, called and asked how they can gain our business. We laid out the terms: $860.00 even a month, including taxes and Gap insurance on the Tundra, and taking the Lojack from the Tacoma and installing into the Tundra, and $500 down for Toyota 0% financing special. Mike said yes so after a week, on 10/25/08, we went back and signed the papers for the deal. We were happy about everything until 10/31/08, when Derek, the finance manager, called and said that Toyota qualified us for the 0% interest financing but we needed another $8100 down! What kind of deal is that? They call this being qualified for thei special 0% financing deal? No, the bottom line was, we did not qualify for their special finance unless we came up with another $8100, which was the amount left on our Tacoma that Stevenson Toyota West had to pay off to sell us the Tundra. So really, what Stevenson Toyota West is saying is that we don't want to be liable for your Tacoma, we only want to give you $25000 for a trade-in and you need to come up with the balance to pay it off, through the same bank Toyota Financial Services! before they will finance the Tundra. Well, we don't have that kind of money, and if we did, there would have been many other things to do with $8100 before putting it down on a depreciative vehicle for sure! Anyway, we returned the Tundra on 11/1/08 to find out that we just lost the $500 that we put down on the Tundra because of fees. Fees that accrue because the car was returned. Well, the fees would have been legitimate if we returned the vehicle after we were approved for the loan, but no, we were not approved for the loan because of the high down payment Stevenson Toyota West requested, but Derek refused to return our money, citing the disclosures that we signed regarding the fees involve if the vehicle gets returned. What choice did we have? We coudn't afford $8100 so of course, we had to return the Tundra! Is Toyota so hungry for money these days that they have to cheat their customers out of money just to make some money? I mean, Derek and the dealership must have known way before 10/31 that we couldn't qualify for the loan unless we put down an enormous amount, why wait until a Friday night to call us and tell us? Because they wanted to keep the $500 that we saved up so hard to give them for their vehicle! They knew that we were an easy prey for them because we are minorities and they fully took advantage of the situation. I feel bad for whoever walks into Stevenson Toyota West and gets treated the same as we did because we are sure that there are many out there but they do not have a voice to be heard, so let us be the first ones to shout our discontentment at a dealership who misleads people in hope of making a few bucks in an economy where buying a new car is not top priority anymore. Shame on Stevenson Toyota West for having these kind of people run their business.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Stevinson Toyota Scion West:
very rude would not go down on advertise price , yelled at me asked if when i went to grocery store if i expected them to lower price for my eggs, i know pric ars always negotiglbe, first price 15.999.0 but sale sticker was 13.999.00 told me would let me have for 12.999.00 when i got home checked internt and price was advertised for 12.999.00 so iwas not getting ant kind of deal iasked how lomg car had been on lt said could not tell me this

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Stevinson Toyota Scion West:
Stevenson Toyota West sales and management members are indeed shady and very misrepresentative of their products. While buying a certified used truck on the lot I was not informed of the many missing accessories that were advertised on the window sticker. Instead of being upfront and honest about this vehicle missing things like a remote keyless entry they waited until I had signed the papers before handing over the keys for myself to "notice" it wasn't there. After speaking to numerous higher ups all they could say was "read the fine print." At the bottom of the window sticker there is fine print that says the "It is the sole responsibility of the customer to verify the existence of any option or condition of the equipment listed." How low can these guys be? They are as far from honest and trustworthy as a car dealership can get. They couldn't even answer my questions on the missing aspects of the truck "I" did notice. I notified the better business bureau on this matter, for the simple fact that their sales service needs to be addressed!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Stevinson Toyota Scion West:
I took my 2006 toyota tacoma in for 30000 mile oil change. I decided to get 30000 mile check up. Buy the time they finished with me, it cost me $736.00, but that was with a FREE oil change. They put new SPARK PLUG'S in st 30000 miles. WhenI left there, I was bent completely over. I think the service dept is a real rip off. I don't blame the help, I blame the management.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Stevinson Toyota Scion West:
The sales process was very difficult and they repeatedly made "mistakes" in pricing in their favor. Also pressured us to buy add-ons, some of which were added to our invoice without our consent, and we had to ask for them to be removed.

The service department has repeatedly been denigrating towards us, and has overcharged us for service on more than one occasion.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Stevinson Toyota Scion West:
I went to Stevenson with the intent of buying a new truck and trading in my used vehicle. I was up front with them by informing them I had a trade in and had to know what I could get for it before I would decide to buy there. They took my truck for a test drive and informed me they could not give me the value for all the after market parts that I had put on, but they would be willing to give me $29,000 for a trade in. I then test drove a new Tundra and told my sales person I would think about it. The next day I went back and informed they I intended to buy the tundra priced at about $41,000. The sales manager then asked me what it would take for me to buy the Tundra right now. We finally came to a price of $38,750 he wrote down that price and the price of $29,000 for my trade. He had me sign saying it was a commitment between Stevenson and I that I would buy the vehicle for $38,750 and I would get 29,000 for my trade rolling over $231.00. He then informed me that we would have to complete the proper paper work and the truck was mine. He then later came back and informed me that they would not honor the aggrement and that they would roll over $3,000 from my trade in, because the Tundra was a hot seller and they could get more from another customer. I left and contacted the uppers that be and I was informed that it was a bit unethical and they would talk to the sales manager about it, but that they would not honor there contract. PLEASE DO NOT BUY FROM STEVENSON TOYOTA WEST!!!! THEY ARE THE THE REASON PEOPLE SAY CAR DEALERS ARE SHADY AND TRY AND RIP PEOPLE OFF!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Stevinson Toyota Scion West:
Price agreement was straightforeward and fair. Michael was very friendly, helpful, and great to work with. I would have given 5's across the board if the financing guy didn't try to sell me the alarm system and the 3M protective coating. Overall, Im very happy with my 2005 Tacoma and with the dealership I got it from.

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