The most unethical sales department I have ever seen. I spent $10,000 on a used truck, had the warranty paper taped inside the window, and I was given the sales talk on it being a trade-in and not at an auction, owner had it for 8 years and loved it. Great deal… Within two days it started running rough, hard to steer, oil light came on, and passenger side driving light was out. When I brought it in, the service manager took it for a drive and said he thought the power steering pump might be going, opened the hood, looked in, and said a manifold bolt is broken. It needed over $1,000 in repairs including power steering pump, manifold, and oil change as it was very low on oil.
Stocker never checked the truck when they sold it to me, and the service department said they can’t fix it without me agreeing to pay half, and I would have to talk to the sales department about my frustrations as these should have been completed prior to my purchase. They never returned a phone call; I finally called GM corporate as the sales department wouldn’t take my calls. GM agreed with me, said these are all preexisting problems, not caused by you, and I should not be paying. She put me on hold for about 40 minutes and called Stocker. The sales manager lied to GM and said I agreed to buy “as is”, and I purchased an extended warranty afterwards. It was such a lie and the ease with which he could lie to his own company let alone his customers make me sick. What happened to integrity? Think about it before you purchase from this company. Do you really want to go through the stress of a sleazy dealer? I purchased from a dealer as I wanted to make sure someone had checked the vehicle first. Previous purchases from other dealers were great experiences. Do yourself a favor and avoid them.
I Recommend This Dealer:
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