Stockton To Malone Honda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Stockton To Malone Honda:
Very Poor Customer Service. Their sales tactics are very manipulative and belittling and full of false promises about trade in values, interest rates, etc. When I purchased my car they told me they would have the gas tank filled and have my car detailed, but when I picked it up there was less than a gallon of gas in the car and the inside had sunflower seed shells all over and I could write my name in the dust on the dashboard. I wrote a letter and called about my unplesant experience and they never responded. Once they got my money, they stopped I was no longer important. My father, boss and brother all had negative experiences here as well but were smarter and bought their cars from another dealership. I wish I would have done the same.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Stockton To Malone Honda:
We went to buy a Honda Fit 2008. After 3 hours of negotiation, with repeated shameful tactics like "we have to make money too" and "why can't you just accept you want too much" we agreed to a price on a base model--no extras-- to be delivered the next day. All that and we were willing to pay sticker price!! They kept adding extra fees to the sticker price once we were in the office!!! We paid a deposit and didd all the paperwork. But, the next day, they called to tell us that they would only sell us our car now for $2500 more due to fancy wheels they had put on the car. We demanded to know where was the car we had paid for and agreed to. And they acted like we had stabbed them in the back for not paying for the extras that were added and we were being unreasonable!! DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Stockton To Malone Honda:
The experience with the sales department was fine. I felt like we agreed on a fair price, and they worked hard to get the color I wanted. However, everything went downhill from there. During the financing portion of the transaction, the finance guy did his best to sell me on an extended warranty. In the process of considering whether or not to buy the warranty, I asked if I would be required to purchase all of the dealerships recommended services to avoid voiding the warranty. His respose was that not only was it not required, but was included within the scope of the warranty, so those services would be paid for. That seemed a little odd to me, so I asked again, and he assured me that it was all covered - "you'd be good to go". Based on his responses, we agreed to purchase the extended warranty, and were excited about not having to pay for the expensive recommended services every time we took the car in for an oil change. Later in the week, we had occasion to go by the Stockton to Malone service department, and as my wife was waiting she spoke with a service department worker who informed her that the recommended maintenance was not included in the warranty, and also confirmed that if we don't follow the recommended services, the warranty would be voided - as we had initially suspected. Obviously I was upset, so I went back to the person who sold me the warranty, and explained what I had found out. He claimed that it was a misunderstanding, and he had no idea that the recommended services even existed. He thought all you had to do was change the oil. He had been with the company for 5 year and I had a hard time believing that he didn't know about the recomended services, so I went to the manager and explained the situation. He also claimed that he didn't know that there was a recommended service plan, and then proceeded to tell me that the service department has to make money too, which they do through the recommended service plans. Once again I found it difficult to believe that he didn't know about the recommended services since the prices of each of the recommended services are displayed in big letters when you first walk into the service department. The bottom line that I wanted to know was what was required for me to do to avoid voiding the warranty. They were not able to explain, and agreed to contact the service department to figure it out. After that, I gave up on the extended warranty, and asked for a refund. They told me they couldn't refund the money on the spot, but would send a request to the warranty company who would issue the refund. 2 weeks later, I received a check in the mail from Stockton to Malone for the amount of the warranty less the sales tax. I'm in the process now of trying to collect a refund of the sales tax (approximately $100) but the person who sold me the warranty will not return my calls. I've left 3 messages over the past 3 days. I will not return to this dealership.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Stockton To Malone Honda:
After negotiating a firm deal (including manager approval) over the phone---and reconfirming the offer before making an appointment to buy later that night -- this dealership reneged once they got me into the showroom. During the process of breaking their word, they were rude and conniving displaying all the worst failings that plague the car buying experience. If only Karl and John knew how their good name is being besmirched. Potential buyers beware.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Stockton To Malone Honda:
I bought a new 2006 Honda Accord from Stockton to Malone in June of this year. Shortly after purchasing the car, I noticed damage to the finish of the vehicle. It is now 4 months later, and the damage is still there. The dealership has worked on it for a total of 5 weeks, and it isn't repaired. They have refused to offer me a rebate on my original purchase price or allow me to trade for another vehicle. I did not get what I paid for and feel totally ripped off! Stay away from Stockton to Malone Honda!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Stockton To Malone Honda:
My experience was not positive. The salesman I worked with was very nice. His sales manager, however was extremely "high pressure". After I told him what I wanted to pay for a new CR-V he showed me the invoice, wrote my offer price on the form and asked me to sign it.
I was also very annoyed at the constant question "Is there any reason why you wouldn't give us a perfect service rating?"
My last complaint was that after we had agreed on a price I came to find that the prices for a few of the "extras" were added to the agreed price. So be careful to look closely at what is included in the final bill.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Stockton To Malone Honda:
Ben Huntsman is by far the best car salesman I've EVER met. We told him what we were looking for (a particular year and model of a used car), and he only showed us what we wanted--we weren't pressured in any way to purchase something else. We left to look at other dealerships, and when we came back, he showed us a car that had just come it that was exactly what we wanted. Unfortunately, it had just sold over the phone, so he tried to make things right and gave us a great price on the car we bought--no haggling.<br><br>Ben talked straight with us (hard to find in car dealers!) with no pressure at all. Plus, he totally made us feel like he was working for US, not the dealership.<br><br>The dealership itself was so down-to-earth and friendly. The service department there is wonderful as well. Highly recommended!

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