Stohlman Automotive - Service Center

They are prompt in returning the vehicle. Their work inspires confidence, and they leave the car clean. Their work inspires confidence, and they leave the car clean. More

Mike the service manager listened and did a great job servicing our Tiguan. The other dealers in MD wanted to charge us for the warranty problem that was addressed at no charge to us by Stohlman VW. We w servicing our Tiguan. The other dealers in MD wanted to charge us for the warranty problem that was addressed at no charge to us by Stohlman VW. We will bring our VW back for service over to Virgina even know it is out of our way and will take additional time. Thank you for saving lots of Money and for doing what was right! Jeff from Kensington. More

Continued Outstanding Service to me and my family for decades provided with utmost care, courteousness, warmth and courteousness. decades provided with utmost care, courteousness, warmth and courteousness. More

Very courteous, professional and caring. High quality service and every effort to work with you on price High quality service and every effort to work with you on price More

They respond timely; answer my questions; describe what to be done; describe what I defer, including any consequences. to be done; describe what I defer, including any consequences. More

Deeply grateful for the Subaru team to service my vehicle after another driver forced me off the road into a curb, Carlos Coreas answered my call and immediately arranged an appointment and coordinated repai after another driver forced me off the road into a curb, Carlos Coreas answered my call and immediately arranged an appointment and coordinated repair and part services. Thanks to the entire Subaru team and mechanic who squeezed me in on this emergency. More

This employee is exceedingly rude and lacks any basic social skills necessary to perform the job of a manager. I have dealt with him several times, and while I love every other thing about this location, social skills necessary to perform the job of a manager. I have dealt with him several times, and while I love every other thing about this location, I will be taking my car elsewhere for service in the future strictly due to this employees conduct. I have dealt with him multiple times and he talks down to customers, is unaccommodating, and seems to have zero concept of customer service. If this is how he treats all customers, I hope this location works with him to learn proper business conduct. More

Took my car in for repair. Two things were not working air and wiper motor. At first, they wanted to charge me $194 TWICE to look at each problem. The wiper motor was loud and Two things were not working air and wiper motor. At first, they wanted to charge me $194 TWICE to look at each problem. The wiper motor was loud and slow, so there was no reason to charge me for that assessment, so I told them just to diagnose the air. He called me back with a $3600 quote. They apparently decided to check the whole car, additionally finding an “oil leak in the vacuum system.” I told him I had not seen any oil on my driveway and he said it was all internal. He said they would not even sell a car with those problems and that VW would buy it for $500 and then scrap it. I told him I was going to pick the car up. When my daughter went to pick the car up it would not start, the battery was dead; there had been no problems with the battery. She told them about the problem and they said the alternator was broken and they would need to fix it before she could drive it home. Apparently the car not starting was a small fact not noticed during the in depth diagnosis. They were then rude when the tow truck came and refused to help her move the car out of the garage. In fact the tow truck driver had to tell them, a couple of times, to move as they were standing in front of the car as as he was punching the car by himself. WE BOUGHT OUR CAR AT STOLMANS AND USED THEY SELL FOR 8-11 THOUSAND DOLLARS. When it arrived at a local garage I told him what happened and the quote and he asked if they offered to buy it for $500!! THERE WAS NO OIL LEAK. I have never felt more scammed in my life. If you have an existing warranty certainly take your car to them as there is little motivation for them to scam you. But if your car is out of warranty take your car at your own risk, buyer beware! More