Stohlman Mitsubishi

Reason for Visit: Service

I recommend this dealer: No

My Review of Stohlman Mitsubishi:
I bought a Used car from this delaership, guess What?? the car went wrong after 4 days, the transmission failed, the brakes needed to be replaced, fron rotors needed to be replaced as well, engine mount needs replacement, coolant hoses, Idle control valve failure, After having the problem, i got it checked bya honda dealer, and they estimated $ 8,500 of work to be done. Thank god they put me on a 90 day warranty, but the warranty denied the claim because they said they were pre-existing condition, so they would not cover it, since this was a delaer warranty i had to step on ther toes to get this repairs done.I called them , brought the car in, they said they didn't know what was gonna happen, finally, they probably lied to the warranty company saying that the vehicle was fine at time of sale. Finally after the warranty company approved the claim, they "said" they repaired the transmission, but guess what, no receipt at all for the work, this is incredible, the warranty company paid them and they don't give me any receipt for what they were supposed to do. So Stay away from this dealership, if a knew before they were a ripoff, i would promised myself not to come to this dealer. And I already did promise myself not to come back to this dealership, they have lack of service, they don't care about anything once you've come out of their lot. STAY AWAY FOR REAL YOU ARE GONNA BELIEVE ME IF YOU COME TO THIS DEALER AND BUY CARS OR GET SERVICE FROM THEM.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Stohlman Mitsubishi:
This place is a rip off. I had a very bad experience with their service department. They recommeneded and charged me for transmission flush, coolant flush etc, etc. about 6 months later, I took my car to another service station and found that they never did any of the work that they charged me for. Complete Rip Off. Also the guy who dropped me off at work when I left my car was very rude and asked for a big tip in a very unprofessional way. I would rather get my car serviced at a gas station rather than these guys!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Stohlman Mitsubishi:
From my point of view, this dealership is a bunch of rip-off artists. I have dealt with them since 1982, and have purchased two new cars, several used, and have taken family members to purchase used and new cars. I took my sister there and she bought a new 2005 Eclipse. At 12,000 miles she had trouble with her lighter socket, and she took it in. They told her it was not covered, and since she had plugged a GPS into it, she was to blame for the damage. They told her it would take a whole new unit to repair at a cost of over $400. I told her to call the Mitusbishi Manufacturer, and they told her it "should be covered"...so, she called Stohlman back and they told her to bring it in. This time they told her it was only a "bent prong" and they could fix it very quickly. They did not, however, refund the $100 plus she had already spent towards repair of the socket. How did it go from needin a whole "unit" to just a "bent prong"? One more incident: My daughter's 2001 Eclipse (purchased there) was brought in for normal maintenance. They called and said it need many repairs, and the total was well over $1000.00! She refused and we took it to Dranesville Auto. They did the maintenance, and the total charge was a little over $200. They did not find evidence of the oil leak (told by Stohlman) or the "bad hoses" all needing replaced. Interesting. OH..did I mention they add a lot of "little" things, and when I finally had it and pitched a fit, the service manager came out and "waived" the other costs. I am convinced that this dealership has bilked millions of dollars through the years from customers (me, included before I quit trusting everything they said), and continue to do so. I would never, ever use them for sales or service, in spite of the many years and probably $100,000 dollars spent on new cars and used cars. To me, the are a bunch of dishonest people out to make a buck however they can.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Stohlman Mitsubishi:
Stay away from this dealership...save your money...you will be treated like dirt...I would never recommend this dealership to any one...don't even drive past this dealership...they are horrible...I went there to buy the Lancer GTS...The sales person was really nice..and got the car that I wanted..but they would not even drop a penny in price...I told them to give me an accesory if no reduction in price...they told that if I don't feel comfortable with the price..then I should not buy it...like they were doing me a favor by selling the car...

I ended up buying the car because I feel sorry for the sales person..because he located the car for me from other dealers and brought it here...brand new with 7 miles 2009 GTS..fully loaded...so I did not want to leave...without buying...

But remember one thing...once their deal is done...you are no one...so go somewhere they treat you like a customer...I would recommend Ourisman Mitsubishi in Maryland..because I bought my Eclipse from them..but now I was too busy and they did not have the color that I wanted...so I had no choice...AGAIN...STAY AWAY FROM THIS DEALERSHIP IF YOU CAN!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Stohlman Mitsubishi:
All those people with good experiences, well you got lucky! My wife bought her '02 Passat from this dealership. They ripped her off on the price (I was off-shore on duty), when I came back I was disappointed but didn't express the feeling too much. Afterwards when we have had gone there for servicing, the crew has always been rude, they are not helpful and they treat you like an un-valued customer. Once we dropped off the car for repairs and it came back with a dent in the rear bumper. Took them more than 2 days to fix that and NO LOANER CAR ever. That was there big selling point to my wife, we will have a loaner car anytime you need repairs. Now my wife has to drop the car off for 3 days for them to fix a clucking noise and STILL THEY ARE NOT GIVING HER A LOANER CAR. THEY ARE A BAD BAD BAD dealership.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Stohlman Mitsubishi:
I got the car without a markup. I was lucky. They treated me well because I had a good credit app.<br><br>I took delivery of my car, drove off, and never looked back! They have a very bad reputation for service. I will never bring my car there for service.<br><br>There were complications with the paperwork because they made mistakes that I had to later correct.<br><br>Overall, I felt very belittled. They treated me like a little kid in an aeroplane shop. Though I don't look it, I've been in the game for a long time. The only reason I put up with them was because they had the car and they didn't mark it up.<br><br>Shop elsewhere if you can, and definitely don't come there for service.

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