Stohlman Volkswagen

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Stohlman Volkswagen:
5/29/07
I purchased my 2006 Passat via Inernet sales group. I have taken the car in for numerous small "fixes" and regular service, I am very satified with the service.

Now the product and VW of America's customer service, well that is a different story. The workmanship is not stellar (evidenced by the need to perform "recall" repairs and/or updates) ; the corporate office's follow-up customer service training etc is lacking...

but I like the looks of he car, the ride and the implied safety features.

In summary.
VW Stohlman has very good customer servie,
VW of America could learn customer servie from Stohlman

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Stohlman Volkswagen:
We really enjoyed dealing with Stohlman to purchase two cars ,one VW Passat last year and the other car just recently. In both purchases, they worked very hard to end up to give us very reasonable deals within our budget.
Dieter is very attentive and patient to listen to our requests. He strives to make us happy as much as possible. He is a great experienced salesman.
Mike was our first salesman at Stohlman to deal with our first purchase and is now sales manager. He treated us as still being
his direct customers. He gave us an assurance of Stohlman's commitment to address customer satisfaction thus we decided to stay with Stohlman.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Stohlman Volkswagen:
I would never recommend anyone buy any of VW's piece of crap cars. They are the worst made cars on the road. My 2001 Jetta was in for service a week after I bought it because of a faulty master cylinder. From then on for the 2 years that I had the car, it was in about 20 other times. What a piece of junk. My advise to all in this country who has just elected for 4 more years of hell, is never to buy a VW. I would rather have a Ford.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Stohlman Volkswagen:
Stohlman is certainly the worst Volkswagen dealer in the Washington, DC/Metro area. I've had multiple encounters over several visits, including both service appointments and potential sales, and every single time I've been seriously disappointed by the dealer's representatives.<br><br>I really enjoy my current VW and I do have an appreciation for the entire model line-up, but I can't recommend Stohlman to anyone for anything. Don't waste your time or energy at this dealership, you'll most certainly be disappointed in the end.<br><br>Please take note that I have raised issues directly with Stohlman's management and with Volkswagen of America, offering each ample opportunity to address my dissatisfaction, but neither made any attempt to turn my experience(s) into something more positive. I offer my review here on dealerrater.com not as an anonymous rant, but as a customer who has not received any acknowledgment from VW or Stohlman in my previous attempts.<br><br>If you have a VW and need service or if you're interested in a new car, try any dealer in the DC area except Stohlman. <br><br>VW of Alexandria, while in a shadier part of town, has much better service even though their facilities lack the shine of Stohlman's.<br><br>VW of Fairfax is pretty decent, from what I understand, but I have no first-hand experience with their staff.<br><br>Springfield VW is an average, but positive dealer, from what I've heard.<br><br>Finally, Martens (in the District) is supposed to be great, but again, I have no first-hand experience.<br><br>Good luck. Avoid Stohlman and tell your friends the same.

Was this review helpful to you? Yes | No