Purchased a used vehicle from dealer. In our purchase agreement we were guaranteed a professional full detail for the vehicle and touch ups on a few scratches.

We are pleased with the vehicle itself, however I can tell you that we are completely unsatisfied with what they call "detailing."

I was told that we could not make an appointment to have the touch-ups done because the guy only comes on Thursday mornings and they don't know how long he will be there... WHAT?! So I had to call several times to make sure he was there. THIS is NOT service. They should have made a appointment around our schedule (which was pretty open) to have these things taken care of, not give us some wishy-washy time frame.

Second, the "detail" was unacceptable. There were literally leaves in between the back seats still. Unfortunately my husband had to go to work, so he just took the truck and left. When he got home I looked at it, and although they did a mediocre job washing it, the inside was horrible. Crumbs were still in the compartments and cup holds. Leaves between back seats. Seats that weren't even vacuumed much less touched.

So disappointing. Will be sure to let other know to stay away from here.

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I took my car in for its routine 30k maintenance and courtesy wash on a Wednesday. As I was walking up to pick up my car the first thing I noticed was my car was dirty. Rain would have washed off more than they did. Then I saw a nice size dent right in the back of my car. When I told them what I had found they were quick to set up an appointment for the next day to fix the dent and fully detail my entire vehicle. I was very relieved that they were handling the problem easily and, so far, professionally.

The next morning I bring my car in and they gave me a loaner which is great when your car is in the shop. Around 3pm they call me and say their detailers had changed their hours without telling the maintenance department but they will be in tomorrow. They tell me to keep the loaner overnight and I can pick up my car tomorrow.

The next day, lunch comes and goes with no word from Stokes so I give them a call at 1pm. They ask if they can call me right back as the office is busy right now. An hour later they call and tell me they are working on the car and it will be done soon. Finally at 5pm I get a call but now they tell me the detailers couldn't finish the car and I'll have to pick it up tomorrow.

It is now Saturday, two days into the holiday weekend, and I still don't have my car back from a simple oil change. Stokes VW calls at 1:30pm telling me the car is ready for me to pick up. I drive over and walk inside to sign for my car. The attendant immediately starts explaining that the detailers never showed up so she just had the maintenance guys clean the car. And in her words it should be ok, "because we aren't charging you for the dent repair or car detailing." Well I am so glad that you aren't charging me to repair the dent that you put into my car (which after three days still isn't completely fixed) and that you lied to me that my car was being worked on. The maintenance guys who "detailed" my car left large streaks of polishing compound and/or wax all over the vehicle. There was a muddy foot print on the back seat and there was still dirt on the console and in the cup holders. On a good note they really made sure the tires were very nice and shiny.

Thank you Stokes Volkswagen for your carefree maintenance. However, I am not so sure it is me that is "carefree" with my vehicles maintenance as it is your employees and maintenance technicians.

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I had been having my car serviced at Stokes for years, so when I decided to trade I looked there first. Glad I did. Got a new Passat and it was hassle free and fast.

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Went to Stokes VW and I was in a hurry; I had already done my research as to what car I wanted...even down to the color/doors/transmission. I had about a two hour window to do "the deal" and the paperwork.

Talked to Clarence, who is by far the most reasonable and down to earth salesman I've met. We talked, we haggled, and we got the deal done. I got a good value for my trade in and got the car I wanted. Felt good about the experience and my car.

Sometime later I was ready for a another car; went in and spoke to Clarence yet again. Had the opportunity to work with the manager (Travis) for some additional haggling. Travis found the exact car I wanted at another dealer (out of state!) and had the car transported to his store for me to inspect it. Car was good......but not great.

I spoke to Travis and Clarence; three days later the car was back from the detailer and it was GREAT.

Again.....I got a very fair price on my trade, and car exactly the car I wanted.........all done with no hassle, no bs, and all communication was done in a very relaxed and down to earth style.

Shop, buy and haggle with confidence at Stokes VW.

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My first experience with a Volkswagen and this dealership. They were very courteous and patient throughout the buying process and my first service visit was likewise a good one.
My new (used) CC appears to be an excellent automobile although I was really not familiar with the car before seeing it at the dealer. I think VW should really advertise it more, not just the Bug, Passat, Jetta, etc. The CC seems like a very good value for the money. Internet services such as Edmunds, etc. compare the CC to other vehicles costing much more.
I first intended to buy a new Altima or Sonata but I'm glad I "found" the CC.

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My was previously diagnosed at another auto shop. They could not do the work so they recommended me to this place. My car was brought in Monday morning. Being a girl I do not handle my car due to last experiences with dirtbag car people. I have had my father deal with all car issues but since he is out of town he has had to deal with these low life's over the phone. My father has called each day asking for an update. In the beginning of the week they said they had started work. By Thursday my dad got a little curt with them an incisted more detail Phil then admitted they had not even looked at the car, he was confused he got it mixed up with another similar car. Now on Friday due to the previous very nice auto mechanic place calling this dealership they finally looked at my car. They left my father a voicemail saying the work would be approximately 450$ now that I have shown up they tried to add an extra 130$. They did take the additional charge off after they could not explain where this miscellaneous charge came from. If I had not said anything I would have still been charged. When leaving I spoke with John the service manager although I believe he was trying to come off as polite, the only thing I saw was an uneducated condescending prick. His only explanation was they had two similar cars with similar problems. Needless to say these people are conartists and I will never return.

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They were not open to working on their numbers in order for my family to purchase two cars. Tried to put me in a car that I didn't want. And did not talk numbers with me until I had been there for 4 hours. I assumed that the absence of the money conversation meant they would work with me on the price; but I was just there for 5 hours for nothing. Long story short, bought same car at another dealer, they were able to get me the car and the warranty in my price range by just reducing the car 1600 dollars. Will not work with stokes again. :(

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Stokes Volkswagen was one of several dealerships I contacted via the internet in regards to my new VW. Phil Tackett at Stokes was one of the quickest to respond, came in with some great prices, and overall the dealership was the friendliest to deal with by far. If I decide to buy another VW in the future, my first call will be to Stokes Volkswagen.

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Attending a medical conference in Charleston and experienced fuse issues. Mr. Ahlstrom returned my call and advised that I come by the dealership on my way out of town. He had a technician trouble-shoot the fuse panel and corrected the problem. Good public relationship on his part.

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Was sold on buying a Ford Taurus, wife talked me into going to Stokes to look at a Passat. Tumpie was great explaining the differences between the 5cy, 6 cy and TDI. Ended up buying a TDI. Tumpie even went out of his way to get my wife the color she wanted. Tumpie's attention to detail in explaining pre-sale conisderations and post-sale car introduction was outstanding.

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