Stokes Volkswagen

Stokes Volkswagen
3491 Ashley Phosphate Road
North Charleston, South Carolina 29418
(843) 767-2525

Manufacturer: Volkswagen

Most Reviewed Employees
There are no Employees listed for this dealer yet.
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Free Coffee
Free Loaner Cars
Free WiFi
Parts Store
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.6/5
59 Reviews
Stokes Volkswagen

Overall Score: 5 Star Rating4.6





About Stokes Volkswagen
Certified: Stokes Volkswagen
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Stokes Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



Reddevil7242000
4/4/2012 7:37:28 AM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Blake

My Review of Stokes Volkswagen:
They were not open to working on their numbers in order for my family to purchase two cars. Tried to put me in a car that I didn't want. And did not talk numbers with me until I had been there for 4 hours. I assumed that the absence of the money conversation meant they would work with me on the price; but I was just there for 5 hours for nothing. Long story short, bought same car at another dealer, they were able to get me the car and the warranty in my price range by just reducing the car 1600 dollars. Will not work with stokes again. :(

Share on Facebook

Was this review helpful to you? Yes | No
motech
1/23/2012 1:57:33 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Phil Tackett

My Review of Stokes Volkswagen:
Stokes Volkswagen was one of several dealerships I contacted via the internet in regards to my new VW. Phil Tackett at Stokes was one of the quickest to respond, came in with some great prices, and overall the dealership was the friendliest to deal with by far. If I decide to buy another VW in the future, my first call will be to Stokes Volkswagen.

Share on Facebook

Was this review helpful to you? Yes | No
mygattg
1/22/2012 1:55:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: James Ahlstrom

My Review of Stokes Volkswagen:
Attending a medical conference in Charleston and experienced fuse issues. Mr. Ahlstrom returned my call and advised that I come by the dealership on my way out of town. He had a technician trouble-shoot the fuse panel and corrected the problem. Good public relationship on his part.

Share on Facebook

Was this review helpful to you? Yes | No
ghuds
12/26/2011 9:03:31 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tumpie

My Review of Stokes Volkswagen:
Was sold on buying a Ford Taurus, wife talked me into going to Stokes to look at a Passat. Tumpie was great explaining the differences between the 5cy, 6 cy and TDI. Ended up buying a TDI. Tumpie even went out of his way to get my wife the color she wanted. Tumpie's attention to detail in explaining pre-sale conisderations and post-sale car introduction was outstanding.

Share on Facebook

Was this review helpful to you? Yes | No
sassygirl
12/23/2011 10:53:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin

My Review of Stokes Volkswagen:
OMG, We went in to take a look at the new Passat and OMG this HOT salesman approched to assist us. He was very polite and very knowledgeable. We were only there to look and not purchase, but after dealing with Kevin and the way he was so accomidating to us, before we knew it, we were the proud owners of a new 2012 Passat,, yaaaaahhhh. I highly recommend this dealership and especially Kevin. I tell you, this guy went above and beyond to make sure we had a pleasant buying experience. I will definately buy at Stokes VW again in the future. Thanks Stokes.

Share on Facebook

Was this review helpful to you? Yes | No
VWJETTA05
10/14/2011 9:44:10 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Robbie Chin

My Review of Stokes Volkswagen:
My experince was great, they treated me like family. Robbie did a great job with everything. Ghari Faircloth, which was a salesman was also very good, I had some questions about the new Jetta which he answered and showed me everything about it. I look forward to buying a car from here next year.

Share on Facebook

Was this review helpful to you? Yes | No
Thistles
10/12/2011 7:46:27 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Phil Tackett

My Review of Stokes Volkswagen:
Stokes Volkswagen was very informative and extremely friendly. We had already decided which vehicle we wanted, and Phil Tacokett did not try to pressure us into any other. This was my most pleasant car buying experience.

Share on Facebook

Was this review helpful to you? Yes | No
almole
9/6/2011 9:57:01 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Phil and John

My Review of Stokes Volkswagen:
Phil and John worked with us to make our car buying experience efficient and painless. They were both very helpful with making the best possible deal for us.

Share on Facebook

Was this review helpful to you? Yes | No
acottle
8/20/2011 9:08:56 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Clarence Nelson, John Weyer, Phil Tackett & James Ahlstrom

My Review of Stokes Volkswagen:
We had an amazing car buying experience at Stokes VW of North Charleston. Thanks to Clarence Nelson our super friendly, super helpful, salesperson! We didn't know exactly what we wanted when we came into the dealership but Clarence was patient and understanding and did I mention super friendly! He turned us on to the Volkswagon Routan. We were impressed with all the features and the price of the car. We also dealt with other members of the Stokes Volkswagen team and they were all very nice and helpful! Five stars and two enthusiastic thumbs up!!! I love my Volkswagon Routan!

Share on Facebook

Was this review helpful to you? Yes | No
jbov
8/19/2011 12:57:10 PM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: service mgr.

My Review of Stokes Volkswagen:
Our VW had a engine light come on, while on vacation, and Stokes was the closest dealer. We left the car, rented a car & proceeded. Thye stated they were 100% sure they had fixed the issue. On the way back home , the light was back on. They wanted me to drive 400 miles back, get a room, and miss two days of work for them to fixed a problem I had already paid them to fix.They charged for parts not needed & am having to arbitrate to get any money back.They prey on a captive customer!

Share on Facebook

Was this review helpful to you? Yes | No

Reviews 11-20 >>