My Review Of Stokes Volkswagen:
I took my car in for its routine 30k maintenance and courtesy wash on a Wednesday. As I was walking up to pick up my car the first thing I noticed was my car was dirty. Rain would have washed off more than they did. Then I saw a nice size dent right in the back of my car. When I told them what I had found they were quick to set up an appointment for the next day to fix the dent and fully detail my entire vehicle. I was very relieved that they were handling the problem easily and, so far, professionally.
The next morning I bring my car in and they gave me a loaner which is great when your car is in the shop. Around 3pm they call me and say their detailers had changed their hours without telling the maintenance department but they will be in tomorrow. They tell me to keep the loaner overnight and I can pick up my car tomorrow.
The next day, lunch comes and goes with no word from Stokes so I give them a call at 1pm. They ask if they can call me right back as the office is busy right now. An hour later they call and tell me they are working on the car and it will be done soon. Finally at 5pm I get a call but now they tell me the detailers couldn't finish the car and I'll have to pick it up tomorrow.
It is now Saturday, two days into the holiday weekend, and I still don't have my car back from a simple oil change. Stokes VW calls at 1:30pm telling me the car is ready for me to pick up. I drive over and walk inside to sign for my car. The attendant immediately starts explaining that the detailers never showed up so she just had the maintenance guys clean the car. And in her words it should be ok, "because we aren't charging you for the dent repair or car detailing." Well I am so glad that you aren't charging me to repair the dent that you put into my car (which after three days still isn't completely fixed) and that you lied to me that my car was being worked on. The maintenance guys who "detailed" my car left large streaks of polishing compound and/or wax all over the vehicle. There was a muddy foot print on the back seat and there was still dirt on the console and in the cup holders. On a good note they really made sure the tires were very nice and shiny.
Thank you Stokes Volkswagen for your carefree maintenance. However, I am not so sure it is me that is "carefree" with my vehicles maintenance as it is your employees and maintenance technicians.
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