jwsmith 11/1/2013 10:34:14 PM Reason For Visit: Sales (Used) I Recommend This Dealer: No Employee(s) Dealt With: Vyrna and sales manager on duty Customer Service: 1 Quality of Work: N/A Friendliness: 1 Overall Experience: 1 Pricing: N/A Overall Score: 1.0 My Review Of Stone Mountain Toyota Scion: Overall experience is completely unsatisfactory. Stone Mountain Toyota employees showed no respect for a customer's time or money. After seeing a specific car online, we emailed to inquire more information. After 3 emails, a sales person finally called us back. We were told that the car was still available and could be "held" during our drive as it would take us nearly 2.5 hours to travel to the dealership. We were A. assured the vehicle was still available and B. Promised it would be "held" if we notified the sales person we were on our way there.With every intent to purchase, we took a half day off work and drove 2.5 hours. We stayed in constant contact with our sales person as we fought Atlanta traffic, so as to assure our sales person were were indeed on our way. Upon arrival, the car was parked in front of the door. We stepped inside and began paperwork. After making copies of my driver's license and obtaining my personal information, the salesperson went to go get the keys. This person came back with a sales manager and informed us the car we drove 2.5 hours to come purchase had been sold during our commute not once but twice. The first buyer's sale fell through, and the second person drove away in the car as we sat inside Stone Mountain Toyota's dealership. When asked about "holding the car" while we were on our way, the sales person replied that she had not actually ever had the keys to the car during our commute and was aware other customers were intending to buy the vehicle. Instead of informing us, we were led to believe the car was available and waiting for us. Her condolences included "If traffic hadn't been so bad on 285 for you, maybe you would have made it in time." The complete lack of respect for our time and money has assured we will never purchase a vehicle from Stone Mountain Toyota or any Sonic Automotive dealership due to the complete lack of professionalism displayed by the sales people we encountered today. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Stone Mountain Toyota ScionAdded: 11/4/2013 3:06:28 PMThank you for your feedback. Our dealership has a no hold policy for all of our vehicles to ensure that we can sell them on a first come, first serve basis. We understand your frustration and apologize that you drove such a long distance with the intentions of purchasing a vehicle that was no longer available. We would like to discuss this situation with you further as we are constantly striving to improve our customer service. Please contact Richard Terrell, General Sales Manager at 770-736-0030. Thank you.