Fantastic experience buying a new Jetta for my wife. Sam and everyone else at the dealership were friendly and gave us a great deal on our new Jetta TDI. Within 30 min of sending my initial email where I detailed exactly what I wanted, Sam was the only one to call back and offer a no-nonsense deal with everything that I required. Several other dealerships called back, but they didn't pay attention to the details that were listed in my email and they tried to play games with the pricing. With Sam there was no-nonsense...just good old fashioned customer service.

Best car buying experience I've ever had and I would recommend this dealership to anyone!

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This was my first trip to Stone Mountain location.they have Excellent service. I Highly recommend Rose in the service department. She was very professional.

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I had a rear end collision that was repaired by Dwight Harrison VW. After a series of recent heavy rain events I noticed that water was accumulating in my floor boards and in the rear wheel well. Putting 2 and 2 together I called the dealership to see if they would handle the problem. Tom Mann, the service department manager, took a personal interest in my issue and had me bring my car in the same day. Since I was going to be without a vehicle for the duration of the diagnosis he set my up with a "loner" car so I wouldn't have to bother with arranging for alternative means of travel.

I would recommend that if you need a VW serviced give Tom or Kim a call over at Stone Mountain VW. They are genuinely good people.

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On Sunday, March 3rd, I wanted to look at cars and it was very difficult to find a dealership that was actually open on a Sundays. I was looking for a new Tourareg and I know that they are hard to find in Atlanta as they are not a mass production car.

I googled open VW dealerships and Stone Mountain VW came up. I called and was transferred to Sam Barry who answered the phone very enthusiastically and was very helpful to the point that I was willng to make the 30 mile drive to Stone Mountain to see the cars he had in inventory. Although I had never met Sam prior to my phone call, he immediately knew who I was when I went in, his outgoing and friendly personality put me at ease immediately and made me very excited to see the Touraregs we had discussed prior to my visit.

Sam did not waste my time doing tons of preliminary paperwork, he just pulled the car up we discussed and took my DL and we went for a drive.

I was not planning on a purchase that day as I wanted to comparison shop but after dealing with Sam, it was quickly apparent to me that I was not going to get a better deal elsewhere. Please bear in mind that I have owned nearly 60 cars (59 to be exact) in my lifetime so I am a seasoned car buyer.. :) I was given a very fair trade on my 4 month old Mercedes and a great discount on the Tourareg as well as an excellent interest rate.

I could have wrapped it up on Sunday but was in a rush to get home as I had plans that night. Sam just put dealer tags on my new car and I drove it home that night.

I came back on Monday and had the car detailed and we hammered out the final price and additional warranties. I dealt directly with George Brue as well as Sam on the pricing and they came up with a fantastic deal I could not refuse. I have owned nearly every high end luxury line vehicle (BMW, Mercedes, Audi, Jaguar etc) and really appreciated the time and genuine interest they took in making this deal come together. I think that SM Volkswagen is a hidden gem, its a small dealership that can really personalize their service that can often times be lost in a mass sales environment.

My final dealings was with Kurt Mechling in finance and truly was a pleasure, he was very efficient and gave me a great deal on my gap and tire and wheel warranty (with the help of George Brue) and was able to lower my interest rate by about .25% (not a huge amount) and I was very grateful for the gesture.

My car was delivered in spotless condition and the detail guy stood there while I inspected it and went over it, INCREDIBLE!
Sam took a good bit of time going over all the options and how to use them and additionally set up a 3 month visit to go over the car again.

In my many,many car dealings, this is one of the best experiences I could have ever asked for. If you live intown and are concerned about the distance, please know that it was well worth the journey.

Great job Sam, George and Kurt, Thank you, I love my car!

Jim

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The dealership exceeded our expectations and made the car buying experience a nice one. We were treated as professionals by professionals, who were more interested in answering our questions and finding what we were looking for - than selling us something.

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The service was very professional. Anthony spent several hours with us locating the vehicle, working with the price, and just overall friendly and helpful during the process. We are very happy with the purchase. I would highly recommend Stone Mt. VW to my friends and associates.

Thank you.

Scott

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From start to finish is was a pleasure working with Stone Mountain VW. Everyone was very respectful. No high pressure sales there at all. I came in for a test drive but was not ready to buy as I had not done my homework yet as far as pricing is concerned. I was presented with an offer but did not want to commit because of that reason. After a couple of days I called with a counter offer and after 2 more phone calls we were able to come to an agreement. Again, no high pressure sales tactics from anyone. Everyone was extremely helpful, nice and friendly. Jean Fenelon was a pleasure to work with and also Sam Barry who took over because Jean was with a customer when I came in to actually buy the car. I can honestly say that I truly enjoyed the car buying process with Stone Mountain VW.

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I was looking forward to a great experience with a car dealership. John, the used salesman was very friendly and polite. We came to an agreement only to have a forced credit check approval when we stated a dozen times we are using our approved bank. This place was nothing but a waste of time - they stated they needed us to fill out a credit application to prove we weren't xxxxxxxxxx - This place is deceptive. I was really looking forward to buying a car via a simple, easy, honest process - this was not it at all! They just past on a great long term customer that was ready to buy - not here!

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Stone Mountain VW has proven to be one the best, and caring dealerships that I have ever purchased a car from in my whole lifetime. Thank you!

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Austin made a good impression on me. I was happy to work with him.

Rick - I know you will see this so I will address you personally. You made a poor first impression because when I was introduced to you I was not told what your role was. When you reached to shake my hand you then turned your head away for an extended time to talk to another employee, not looking at me while we were shaking hands. These are little things, but they make an impression, so I offer the critique with kindness. You did overcome the bad first impression by your EXCEPTIONAL post sale service.

As far as the overall experience, I can only give you a "good" score. Your email prompting this survey stated your business model was "designed to eliminate much of the hassle traditionally associated with car sales". Think about my experience.....

*I was shown a price very much above market value by either mine or your measure.
*You countered with a "best offer" price which I still believed to be high, my gut told me to pass. We thanked each other and wished each other well, I intended to head out.
*I was enjoying chatting with Austin about other matters when you returned with another offer. The final price was nearly cut in half from the first price (2600 from 4900).
These are the "hassle(s) traditionally associated with car sales". If you truly want to "eliminate much of the hassle traditionally associated with car sales", you need to execute a different method.

The post sale experience was exceptional and it will bring me back to your store and will allow me to refer others to you with confidence. Rick, Austin, and everyone I talked with went out of there way to help. I was truly impressed.

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