Streater Smith Honda

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Streater Smith Honda:
I purchased a used 2004 Nissan from a Streater Smith on 10/29/07. When I purchased the vehicle the Streater Smith’s Buyers Guide Information Sheet for the vehicle stated a "balance of factory warranty still applied” and a "service contract was available at an extra charge". I purchased the Nissan Gold Security Plus Vehicle Protection Plan (72 months/100,000 miles - with $50.00 deductible) from the Streater Smith at the time of purchase. This month (10/1/09) my vehicle had a major repair (Complete Transmission Replacement at 56,000 miles) and we were informed by Clear Lake Nissan that our warranty was not valid. We contacted Streater Smith and they informed me that shortly after we purchased the vehicle Nissan declined the warranty and the Streater Smith sent a refund check to our financial institution for the purchase amount of the warranty. We were never contacted by Streator Smith (mail or phone) informing us that the warranty was declined, they simply sent a refund check to the financial institution and that was all. I purchased a vehicle and a warranty in good faith from Streater Smith and was never informed at the time of purchase that the warranty could be revoked or declined at any time...if that was the case I would have never purchased the vehicle. The Dealers Buyers Guide on the vehicle when I purchased the vehicle clearly stated that a "Service Contract" was available for this vehicle (I don't uderstand how this could be declined if it is advertised as available at the time of sale). The "Nissan Gold Security Plus Vehicle Protection Plan" that I purchased from Streater Smith clearly states "I agree that my Service Agreement is effective NOW". My experience with Streater Smith has not been good, we called Streater Smith many times and left many messages to contact us...they never return our calls and when we did get through we basically got a tough luck response. My vehicle was repaired at Clear Lake Nissan near Galveston. They also could not understand why this had happened. The Service Manager went out of his way to help me in this bad situation. He got Nissan to install a reconditioned transmission in my car and cover half of the cost. It still cost me $1,800.00 dollars, but at least they helped when I could not get any help from Streater Smith.

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