David Zach was initially very friendly when we were interested in purchasing a new vehicle. We made it clear to him how much we has to put down in adition to trading in our current vehicle. When we went in to sign the paperwork, he was not there and Brenda Sullivan took over. While waiting for her to arrive, we were apporached by another employee who immediately harrassed my husband that the sale should have been his becuase he was the first person to contact him via phone when he showed interest. The man left and we went outside, he came outside and continued to harrass us in front of our two year old! As soon as Brenda arrived, she immediately said we needed more of a down payment so we told her we were no longer interested. As we were getting up she informed us that the down payment would count as our first month payment, we went ahead and signed the paperwork only to be hit with an additional payment that same month. While waiting for the paperwork to print (which had to be manually fed into the machine and printed multiple times due to jams, etc.), my toddler was getting impatient and the employee stated "when we are doing business like this, it is better to take the kids outside" I was appaled! It was obvious that he did not want my child in there. Ally (finance company) informed us that we would have to take it up with the dealership. My husband contacted David Zach who informed him that in the paperwork we signed, it stated that we would have to still make a payment. The total price of the vehicle also totaled out to more than what David Zach had initially told my husband. I regret doing business with this company but we are now stuck with them. Hope this is of some use to others.

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Customer service in this dealer is terrible. They suggested calling the dealer I bought the truck from since I didnt buy it from them. I will never go back. Waste of time and energy.

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We had been shopping for the perfect truck for weeks before going to strickland. After visiting over 6 dealerships we were getting tired of looking for a car. We are very happy with our Chevy purchase from your dealership and Sky was our sales associate. We can't say enough good things about how professional and helpful Sky was. We will be purchasing from Sky again next year. Great customer service.

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I was actually dreading the whole car buying process to begin with, but Chad invested his time and effort into making sure that my family and I were completely satisfied! I have to admit that I probably wasn't the easiest customer to deal with, but Chad really changed my negative perception that I previously had on car salesman. Amazingly he still keeps in touch with us and even called me last week to wish me a happy birthday! Now that defines EXCELLENT CUSTOMER SERVICE...

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I went to buy a new car. Turns out that the car had 4,500 miles on it! The dealer said it was "new" because it never had been registered. If it is driven over a few test miles, it is not new. In Texas, we call these people liars!

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My husband and I recently purchased a vehicle from this establishment. I would say the best part of the ordeal was the sells team and the used cars mechanics. What I didn’t like was the fact that once we got our vehicle back from detail, the care smelt like marijuana, and so did the older man who dropped the car off in the front. He was so rude to my husband, children, and I. When I said something to him he stated, “I am practically the owner, feel free to complain.” Wow. Maybe Mr. Strickland should get a better judge of character and investigate? A+ for sells and service. F for detail.

Jane

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Everyone was super friendly when they thought I was buying a car. When I called them within a couple of hours to tell them that I had changed my mind and that I wanted my deposit back, everything changed. I was treated very rudely, told I wasn't told things that I was. David Zach then began being very nasty on the phone and hung up on me. I have made several phone calls there to get my money back, still haven't and now I have to go through the bank to get my money back. DO NOT EVER GO THERE, ABSOLUTELY TERRIBLE AND UNPROFESSIONAL!!!!!!!!!

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This is long but an important lesson can be learned from this. Hubby & I bought a new vehicle from Strickland a few weeks ago. Salesman was very nice/helpful which is why I rated them highest in Friendliness. However the Finance Dept is something else. Hubby was quoted a price/payments & we took vehicle home while paperwork was drawn up (it was a weekend). When he went in to sign papers the Finance guy told him an additional down payment was needed & payments would be almost $100 more than was discussed. He also told hubby that GAP insurance would have to be added as it would appeal to finance company. Hubby really wanted the vehicle so he signed papers (I was not there when the deal went down or it'd been a completely different scenario). A few days later the signed copies come in the mail & I questioned hubby on some of the amounts (hubby was due a "supplier discount" because of his job). Hubby called Strickland several times, left message to Finance guy but no one returned the call. Hubby called GM 800 # & the rep also noticed the figures on the contract seemed odd (supplier discount could not be located on contract). Pretty soon district managers were notified & THEN the calls started coming. When hubby went it to speak to the Manager of Finance we were surprised to learn that the contract figures were changed: our GAP insurance was removed & APR percentage was lowered. Manager of Finance told hubby that the finance guy who did the paperwork was apparently trying to get incentives & flat-out told hubby that when they sell GAP insurance they get trips to Las Vegas. They also get incentives for pushing the extended warranties. As a "sorry" the Manager removed the GAP & lowered our APR but left the extended warranty alone, which was all in our favor. Overall, I wish I'd been there to go over the figures w/a fine-toothed comb & question EVERYTHING. We went there on a recommendation from a friend but it was not worth it! Only the salesman was good about keeping in contact w/us even when things started to get "hairy" & told us to go back for a complete vehicle detail & full tank of gas. I DO NOT RECOMMEND STRICKLAND CHEVROLET IN PEARLAND WHATSOEVER! NEITHER DOES HUBBY!

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After eternity I had 8 salesmen talking on one side of store, I had to yell, "who do I have to talk to, to purchase a vehicle" and asked for owner of store, all salesmen scatered, owner gone. Later had to get 2nd sales person out of desk so I could use computer, the only computer with internet access, I needed to check pricing/options as I knew more than 1st salesman. Later refered to person that locates vehicles for dealreship, again knew more than him and was able to locate truck on chevy website faster than than him. They tried to push several vehicles that didn't have the only one option I wanted, it was complicated for them to bring the truck I wanted. Left store, they lost sale.

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They are the worst dealership I have ever worked with. The lie and fast talk you through all the forms and at the end when you think you finally got an understanding, they swep the rug off from you. I was planning to buy a vehicle through them however, due to unexpected financial diffuculty I could not. Since I still had not signed any financial contract with them, I decided to return the vehicle to them and requested my deposit back. THEY REFUSED eventhough it states clearly that if I cancel any time before receiving notice of approval I can cancel without question and all sums of deposits would be returned to me. I quickly spoke with the manager Dave Robins who was the pinnalce of unprofessionalism. He stated "thats just business". Whatever you do DON'T BUY FROM THEM!!!!!!!!

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