In April I took my 2006 Pacifica in to be serviced, which I bought from them in 2008. I kept having recurring problems with the electrical system and air conditioning from the day I bought it. This time, the repairs were going to cost more than what the car was worth. I ended up in the process of getting a new vehicle. The salesman made an offer on a new vehicle that was recently returned after 3 days. I thought that the money spent on yet another repair would be better spent on a new vehicle. He stated that I had to decide right then and there, after I said I wanted to think about it some more. He said it was my "lucky" day . Lucky for him maybe. While I am overall happy with the car, I am very unhappy about the service once I signed the dotted line. While doing the paperwork, they upsold the Xzylon coating. I had to bring the car back to have it applied. I honestly saw no difference whatsoever after it was supposedly applied. There was even pollen on the hood when I first pulled in and it was still there when they brought it back out. When I asked why, they didn't have an answer. I even questioned if the person who owned the vehicle for the first three days had it done when she bought the car. If so, they would be "double dipping " and getting paid twice for the job. He immediately said she hadn't, without even checking. Personally, I do not believe it was done at all. Then, through no fault of theirs, there was a problem with transferring the tag. However, I had to go back multiple times to get temp tags and dealer plates. Finally, the last temp tag was expiring the day I was due to leave town for 3 weeks. The permanent plate had not come after 4 weeks. I made several phone calls and sent numerous emails informing them of such. I was told to go back down to the dealership because a courier was personally driving my plate there. He said if the plate was not there, he would issue another temp plate so I could go on my trip. When I arrived, no one there knew what I was talking about. The receptionist actually rolled her eyes at me and acted like I was an interruption of her day. When I told her why I was there, she pointed to a door and said, "Go ask him". He was busy with other customers . The original salesman came over and did make the effort to help. He checked, and of course my tag was not there as promised. He asked the Sales Manager to assign me another temp and that manager refused to honor the promise, stating they were low on them. I was upset because my trip was being delayed and they couldn't care less. The salesman sent me on my way saying if the plate wasn't in my mailbox the following day, I should go back there and he'd get me a plate. I didn't know what to expect or believe at that point. So today, my mail came and no plate! I went back again to the dealership. The plate was finally there. I am upset because they were not honest with me, and not just once. I understand that not everything goes smoothly but just be upfront and say so. I did not appreciate going back multiple times for nothing. I really feel that once they've got you to sign the dotted line, the customer service stops. I've always known that single females are easy targets for car salesmen but this business really takes that to a whole new level. I do want to mention that Brian in the service department is wonderful and I feel that he has always been honest with me. He never pressured me into more work than was absolutely necessary but did recommend things that needed attention at some point. He is the only reason I'll be going back there to get my car serviced. However, i do not trust anyone else there. I think they'll say anything to keep you quiet but not mean a word of it. I will not recommend anyone to buy from this dealership.
I Recommend This Dealer:
Tony (Salesman), Mike Stevens
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