My Review Of Subaru Stamford:
Very strange experience. I went to buy a new car late on a Saturday, settled on the one I wanted and got a reasonable offer for my trade in, subject to further inspection from someone who was not available on the Saturday. I deferred the buying decision until Monday in order to check with my wife, as she would be driving the car - and never heard from them again! I even called them myself on Tuesday but as the person with whom I dealt was not going to be back in work til Thursday, they simply suggested that I come in to talk to someone else, meaning I'd have to go through the whole deal again. Hardly the encouragement and customer experience I wanted. Still no call back from the original sales person, now 6 days later. However, I am enjoying the Impreza I bought yesterday from Georgetown, a pleasant and all together more responsive dealership.
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2/1/2013 2:59:19 PM
My name is Ray Baldwin and I'm the Business Development Coordinator for Subaru Stamford. As the named contact person I'd like to apologize for my lack of communication. We did talk that Saturday and I thought we'd agreed to a price and trade pending a mechanic's inspection-we have all our trade-ins checked prior to final pricing to assure the vehicle's next owner that they're getting a good car. I'd left it to you to talk to your wife about what she'd be driving next so rather than be a nudge I let things go through Monday. I had personal business on Tuesday but when I got home I was able to check your file and saw that you had called the dealership and made an appointment to return on Wednesday to finalize the transaction. That was the last we'd heard until your review. I don't understand how you thought you had to go through "the whole deal again" when we'd already established our prices, or why that drove you to go to another dealer, only to have to go through it all there as well!
I will say I'm glad you stuck with Subaru and I congratulate you on getting an excellent price on the new car as I understand they did match my offer.