Had a decent enough experience buying the car, but the service department was another story when I went to get my accessories installed. They forgot to tighten a hose, and my car died while merging onto the freeway immediately afterwards, putting me into a dangerous position. I was not offered any kind of compensation for my time since I live an hour away and had to make a second trip, the inconvenience, or the danger they put me in due to their complete negligence. Not even an apology.

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After reading online reviews of various different vehicles and deciding to downsize from my Nissan Titan Truck to a Wagon / Crossover, I opted for the Subaru Brand. I inquired on several local Subaru dealers websites for pricing on the particular model I was interested in - the Subaru Outback and within Minutes received a response from Cole & Scott on the Internet Sales team at Subaru Superstore. 3 months later - I believe I am still waiting on a response from at least 1 other Phoenix Metro dealer!

My initial visit / test drive was to take a 2012 Manual Transmission Outback for a spin, as I initially was looking into the possibility of purchasing the Manual Transmission. One of 2 Manual Transmission Outbacks they had in stock - unlike the other dealers in the valley who had only Automatics available.

After taking the Manual Transmission for a spin, I felt under no pressure from Scott to purchase that vehicle and we then test drove a Manual Transmission Impreza so I could compare the 2 vehicles. I decided the Outback was definitely the vehicle for me at that point, but opted to not purchase immediately until I had done more research.

Having left the dealership on that initial visit, where my Nissan Titan was also inspected for its Trade In Value - I then emailed with Scott & Cole several times before visiting a 2nd time to test drive both a used 3.6R Outback and a 2012 and 2013 Outback 2.5 CVT.

I then parted a 2nd time without making a purchase, feeling under no pressure or obligation to do so by the 2 awesome sales guys Cole & Scott. I was pleasantly surprised to not be hassled by the normal "Let me speak to my manager" dealership salesman techniques.

On my 3rd and final visit after negotiating a price on both a used 2011 3.6R Outback and a brand new 2013 2.5 CVT, with the spec I wanted in each model. I opted to purchase the brand new 2013 Outback. As Cole had already instructed me to go through the credit application online before my visit, the paperwork was a breeze and I was through with the paperwork and financing within an hour. Not something that is the norm from my experience with various other brand dealerships in the valley.

Having agreed an already low finance rate, I was surprised to receive an email the next morning from the Finance guy advising he had managed to get me an even lower rate 0.5% lower than my initial documentation. He then asked if I wanted to take the lower rate, which would mean me returning and resigning a few papers - or run with the original rate. No brainer there of course - I went back the next day and signed the papers for the lower rate, which took no more than 5 minutes.

Having now owned my Outback for 4K miles, I have had the pleasure of working with both Kristi and Mike in the Service Department, who have both been very professional and awesome to deal with. I hope to remain a loyal customer to Subaru Superstore and work with all of the awesome staff there again in the future.

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I searched online for 2013 Forester in a very particular trim level, color and with a manual transmission. A few dealerships had similar matches but not exact. I found the exact match at the Subaru Superstore. I asked for an e-quote on Thanksgiving of all days and wasn't expecting a reply till the next business day.
But within an hour or so I had a reply with a price far below what I was expecting.
I had taken the time to generate a build on the Subaru website so I knew what the manufacturers value was for the vehicle. I also went on to Edmunds and Kelley sites to find the "what others paid" section. The price was spot on.
I tried one other dealership with the same build but a different color. The price didn't beat the quote I had, and I'd have to sacrifice the color I wanted (no brainer here)
I scheduled a test drive for the Friday afternoon. Scott replied to each of my emails promptly which was much appreciated.
I met Scott on the Friday afternoon and within a few minutes we were on road test.
The dealership has nice lounge area where my wife and 3 year old were able to hang out while I was test driving.
Upon return I was very happy with my choice. No time was wasted hanging around, I was very impressed by the efficiency that took place.
Richard took the time to introduce himself while I was waiting for the car to be washed and fueled.
During the handover period I noticed that the rear view mirror was loose, I showed Scott and immediately he was off to get someone to look at it, unfortunately it was already around 7:30 in the evening. He offered to pick up the car from my house, leave me a loaner while the repair was made, then deliver my new car back. I was happy with that, it was no inconvenience to me and they were doing what was necessary the make the situation right. (customer service +1)
So we carried on with the handover, Scott set up my bluetooth with the car and within a few minutes Richard came over and had us pull around to the service check in area. My mirror was swapped out and tested in just a few minutes. Hooray!!
I was very pleased to say the least, I'm a BMW Master Technician by trade and through out my purchasing experience with Subaru Superstore I was very pleased. From my price for the vehicle, to meeting Richard and having a long chat with Ben while my car was being prepped. And getting the mirror repaired that night was the icing on the cake. I've dealt with the same situation myself from the Technician side. Sometimes unforeseen things happen, but rectifying the situation ASAP is the difference between great experience and average experience.
I've dealt with other dealerships in the past that were vultures and not genuine in the least and after my purchase knew that I'd never return.
I would happily recommend (and already have) this dealership.
It's been a week now and I'm a very happy Subaru owner.

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My wife and I would highly recommend the Subaru Superstore to anybody. We have been at a number of car dealerships over the years, and we were astonished by the prestige of the Subaru Superstore as soon as we walked through the front doors. We simply had the best experience from the moment we pulled into the parking lot until we drove away with our new car. Every staff member was very helpful and knowledgeable through the entire process. Any questions or concerns we had were promptly answered very professionally. We love our new Subaru, and will never forget the great experience we had purchasing it. We will be back!!

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My wife have never experienced customer service like this before.
a friend recommended we call Mike Mallon about a subaru. Very professional, very courteous. we will be back! thanks mike

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My experience went from great to horrible that will ripple through memories of friends and family who was with me at this dealership.

I preordered a brand new 2013 Blue WRX wagon premium. I went into the dealership to get the value of my leased 2011 Civic for trade in value. We agreed on a fair amount ( 1500.00 above what Kbb said)

We went back and forth on the price and I knew exactly how much invoice was. The sales contract was made and I saw that they were making about 800 on the car and was probably gonna make 1.5-3k on my tradein but that was the best I could do. OK

Fast forwarding , the car arrived after 3 weeks and I was super excited. We arrived 9am saturday morning with my wife and brother in law. Spent 2 hours getting introduced my assigned service adviser, taking the car for a test drive , getting Bluetooth paired and starting to get the walk through of the entire car.

When we return back to Morgan's desk the sales manager comes up and says that we have a oversight. My lease couldn't be used as a equity to lower the tax because Arizona tax was not paid on the remaining about of the residual amount remaining. So the 14500 that they were going to offer me couldn't be subtracted from the vehicle's price to save me that 1250 tax. They thought the entire time this was a financed vehicle not a lease. Keep in mind that I told the sales person about my lease since the echo , even called American Honda Financial from the sales person's phone and asked what my lease pay off was for the dealer right in front of him and went back on numbers over the past 3 weeks. The sales person said there was nothing he could do because the deal was already " skinny". This is their screw up they supposedly didn't oversee this. They do these deals hundreds of times a month and this was a rookie mistake to oversee.

I was extremely upset beyond belief and request to speak to the GM that happened to be onsite.

I spoke with Rich and explained everything , demanded that the dealer step up and help me out because they screwed up big time. I felt cheated and it was the principle that really mattered. My brother in law decided to say something about how wrong the dealership was to just give me the option to step away from the deal and the GM did not want to help in anyway . He didn't want to gain the loyalty of a returning customer ( The civic was from next door that is owned by the same GM). Rich , the GM proceed to tell my brother and my wife, " you guys are not buying this car , **** Is " . My brother in law proceed to say we are involve in this because we're clearly seeing a mistake on your behalf and your telling me to take it or leave it even though you guys screwed up. At that point more words were exchanged and eventually it ended with GM requested to pull the car back into the lot, told my brother he could leave his store now before he stared him down and did a snotty hand gesture " go away " you worthless person. It was very unprofessional what I just saw. We eventually left the dealership shocked beyond believe what all just happened.

Imagine you been dreaming about the perfect car, you pre-order it , got it down to your budget , go pick it up , this screw ball comes in and some " overseen mistake' was made and the principle of the entire situation was not handled correctly. The dealer should have absorbed that cost for screwing up because that would have been the right thing to do and keep the customer happy. In the end , this is just another dealership that cares about margin and not people. How they say they were voted 2012 best customer service of all Subaru dealerships is beyond me , really.

Hours later we went to SanTan VW to test drive a 2012 Golf R , I fell in love with it and decided to buy it not because of the car only, the sales person was really great , no BS , whole different experience I must say. I ended up buying the R and now I'm just over Subaru all together now with their plastic interiors, lack of inventory and high mark ups. I paid a little more for the R because it had a way richer interior and everything was just more refined on top of being turbo,all wheel , hatchback that I already was looking for.

For every end , there is always a beginning... that experienced changed my whole perspective how Subaru and the people who operate it really are.

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We purchased a new Outback from Brent. It was by far the easiest car buying experience that I have ever had. Much of the discussion was conducted through email. Brent replied quickly to my messages and answered my questions completely. We agreed on a price and there were no hassles or hidden charges when I came in to complete the purchase. Highly recommended.

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I was involved in a car accident that resulted in the total loss of my vehicle. I found a car at the Subaru Superstore that was exactly what I was looking for. Scott Jenkins made the purchase of my replacement car stress free for me. I have since taken a friend back to the store who was looking to trade in her vehicle. Scott worked with us to get her into a NEW Subaru Outback. She is so very excited! What a team of professionals they have at this store!

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We would like to say how our experience was with this dealership it was awesome from Morgan to Steve and Brent. These guys were the best. They made our day and made everything posible too trading in our two cars. Driving away with 2012 Impreza and a 2010 Impreza. They were very professional and very knowledgeable in there vehicles. It was the best experience when buying a car. We kept them very busy for a couple days. In the end our son traded his car in too. They stayed even past them time at work to finish everyhting. Thanks! You are the best! We our a Subaru family! And thats how we were treated as family.

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I know that when I take my Subaru Outback in for service that I will always be greeted before I get in the door by Kristi. I am always told exactly what and why a service needs to be performed on my car when needed and I never feel like I don't know what I had done. Kristi is very thorough when explaining service issues with my car. I leave feeling very satisfied.

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