Bought a brand new 2016 Forrester from Richmond Subaru in December 2015, 7/29/16 an indicator light came on and said my engine oil is low. I have a friend in the service department at a local Toyota dealership, so I ran it by there to have them change the oil. When they checked the oil level, there was absolutely no oil on the dipstick. I called Richmond Subaru to ask what to do next and to see what could be wrong since it was a brand new vehicle with 5,068 miles on it. The service advisor Gary told me that was completely normal with Subaru's. I was shocked to find out that no oil in the car with only 5k miles on it was completely normal. My friend at the Toyota store asked if they should top off the fluid to so that I could get it to Richmond Subaru for them to check it out and Gary said there was no need. He said that it is normal for any Subaru to burn between 1-1.5 quarts of oil in between oil changes (6k miles). I have a Mazda and a Lexus with miles between 60-80k and neither of them burn any oil at all. I do understand if it is a Subaru problem and not the dealership problem of burning oil, but Gary was completely rude and asked me why I had a problem with this and that it is not his problem. His response to Toyota asking to top off the fluid was to say "If they feel like it". I am driving to NY this weekend and the car has no oil in it, I definitely don't feel like that is the correct response. I will be trading in my wife's Mazda in the next month and was going to do so on another Subaru and I am sure that it won't be at Richmond Subaru. For that matter, probably not another Subaru due to the ongoing issues with oil levels being low. To make matters better, I was informed by the service dept. at Hyman Bros. Subaru that my vehicle did not qualify for the oil consumption test and Subaru was going to do nothing about this issue. On a side note, the service dept. at Hyman Bros. was fantastic and very helpful, unlike Gary who was quite possibly the most intolerable individual that I have ever had interaction with at a dealership. He is the person that gives the car business a bad name!
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