I have to say that I don't believe my purchasing experience for a new 2013 Outback could have gone any better. It began with a prompt, very competitive, pricing response to my email inquiry by Robert Thomas. The price quoted was not only competitive but was for the exact car I was interested in. As I am sure you are aware, that is not standard practice at most dealerships. In fact, I was so pleased with both the quick response and the idea that the price quoted was for the exact car, that I decided to visit your dealership that same day.
The email I received referenced a followup call I would receive from Charlie Guthrie. However I did not wait that long and traveled to your dealership and asked for Charlie within a few hours of receiving the email. Despite no call ahead or effort by me to be sure that Charlie was available at that time, he met with me to discuss the Outback I was interested in. Charlie was professional in all respects and I can say without reservation that my experience with charlie was one of the best auto purchase expediences I have ever had. Actually, it probably is the best. I am a detail person by nature and had researched the 2013 Outback completely. Charlie knew all the details about the car, and pointed out the minor differences between the 2012 and 2013 model years. Differences I must say that I was mostly not familiar with. Charlie's knowledge of these differences and his very professional sales approach of responding to my specific questions while at the same time providing me info that he thought I might want to know about differences between models and packages. I do not normally do anything "on the spot" but I was so taken with the entire experience I decided to purchase the car on the spot. But alas, you did not have an Outback in my desired color with equipment I wanted. It was Saturday, and by Monday afternoon Charlie had located the car I wanted and arranged to have it transported for free to Moore. And it was the exact car with none of the "upgrade pressure" that often occurs in these situations at other dealerships. Charlie delivered the car to me a day after it arrived and the prep of the car as well as the delivery was flawless. To say I have been completely satisfied with the process is an understatement!
I should also add that my time with Franco Perrone, Business Manager, to complete the paperwork and pay for the car followed the pattern I had by now come to expect. This part of the experience was also excellent. I am a minimalist by nature and always choose to cover the risks myself that one can cover by purchasing the packages Franco described to me. Even though I am not interested in these packages, Franco descibed in detail what was included in each and why I might be interested in them in a manner that was very professional and completely acceptable to me. I must say that based on previous experience, I have come to very much dislike this part of the process. Yet, despite my dislike, my experience with Franco was such that I actually enjoyed talking with him and asked a few questions about the packages. I did not take advantage of any of these packages but I would say that this part of the experience was actually enjoyable and in line with the rest of my experience in purchasing this Outback!
To sum it all up, I am completely satisfied with my experience in purchasing this Outback and would recommend both Charlie Guthrie and your dealership to anyone that will listen! Oh yeah, I like the car too and it is living up to my expectations completely. I live in Williamsburg and have been interested in Subaru vehicles for quite some time. The primary reason this is my first is my complete dissatisfaction with our local dealer. And truthfully, although I have sort of tried to deal with them on several occasions, I am always put off almost immediately and end the process.
As a result we have been customers of the local Honda dealership for many years, despite my interest and in some cases, preference for a Subaru. The Honda dealership is first rate and my experiences there have been similar to what I experienced at Moore. But they don't have the product I am interested in (Subaru) and I am glad to have done business with you. My only problem now is that my wife wants one too!
Before I end this lengthy response I might add that the only thing I wish that you had, but don't, are Saturday hours for parts and service. I am a Dealer Service kind of guy, but the distance to your dealership means that I may have to find another arrangement because I am unlikely to be to get my Sube serviced on a weekday. Of course that's dedicated self interest at its finest and I may be able to find a way.
Thanks for the great purchase experience and of course, the great car. I will be conveying the same info to Subaru if they contact me on the purchase.
Charlie Guthrie, Robert Thomas, Franco Perrone
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