Suburban Buick GMC of Troy

I worked with Joe Honeycutt and he made the experience seamless and was there to help every step of the way. I truly appreciate him going above and beyond. Thank you, Joe! seamless and was there to help every step of the way. I truly appreciate him going above and beyond. Thank you, Joe! More

I got my car in first thing in the morning and had to wait with my four children, 7 months up to 6 years. We asked if they could tour the garage to see how mechanics work on cars and our associate came b wait with my four children, 7 months up to 6 years. We asked if they could tour the garage to see how mechanics work on cars and our associate came back and gave us a walk around showing all that they do. They also have lots of toys in the waiting room so it was very easy to wait for an hour. I really wish an oil change was faster and the prices are really high, but they were done on time and we were on the road :) More

It was a very nice experience! Much of this is based on the fact that Pat Tromley of the sales staff was excellent! This was a difficult process for me since the car I traded was 2 Much of this is based on the fact that Pat Tromley of the sales staff was excellent! This was a difficult process for me since the car I traded was 25 years old and I’m a senior. She was very patient during the trade in and learning process. I love my Buick Encore, with all the updates and wonderful new features! More

Friendly, helpful staff. .Easy to schedule appointment to have part installed. Car was returned cleaner then when it was dropped off. Overall, very good experience. .Easy to schedule appointment to have part installed. Car was returned cleaner then when it was dropped off. Overall, very good experience. More

Reliable oil change service. Our agent could be friendlier. An error message for a missing SD card continues to show on my screen. Needed to schedule another appointment to t Our agent could be friendlier. An error message for a missing SD card continues to show on my screen. Needed to schedule another appointment to try again to fix that issue. More

Everyone was helpful and the work was done in a timely manner. The waiting room was clean. manner. The waiting room was clean. More

I was impressed with their ability to find the cars that I wanted to purchase I wanted to purchase More

Excellent service from Anthony, good communication and prompt repairs. Thank you for treating my vehicles exceptionally! prompt repairs. Thank you for treating my vehicles exceptionally! More

Special thank you's to Chris Esralante in the Sales area who was so helpful in resetting some of my system due to its reverting back to the factory settings after my service on Monday, He was extremely kno who was so helpful in resetting some of my system due to its reverting back to the factory settings after my service on Monday, He was extremely knowledgeable, friendly and did a wonderful job. I do appreciate your having him on your staff! In the Service dept. on Monday, only Anthony and Roger were there checking in and helping those who had appts. Anthony C. did a patient and good explanation of the newer GM cost plans now in effect, which I hadn't known about. Seeing how super busy the service area is, hopefully the dealership will be able to hire more service associates and GM mechanics to help expedite clients' services. Thank you for this opportunity to review the dealership. More