David Scalf was super easy to work with, very friendly and professional. All my emails or phone calls were returned quickly and with all questions answered. He made my Cadillac buying experience very smooth and represents the Cadillac brand exceptionally well. The finance manager was also friendly and very professional. Great staff!

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Called the dealership via OnStar to schedule an appointment for an oil change. The OnStar rep contacted the dealership and was told that they do not accept appointments but the service department opens at 7AM.

I arrived a few minutes before 7AM. Once I entered the service department I was informed by the service writer that the service department opens at 7AM, but the techs do not start working until 8AM.....thanks but you could have shared this detail with either OnStar or I when we called the day before.

After wasting an hour out of my morning I was furious. I called Onstar and had them place another call to the dealership (after expressing my frustration about the miscommunication. Guess what same info same story was relayed on this second call ("we don't take appointments, but service opens at 7"). It was not until the OnStar rep pressed a bit further that she was finally told that the techs don't start until 8.

The whole reason behind trying to schedule an appointment is to not waste anymore time than is necessary at the dealership. So after wasting a little over an hour out of my morning I am still in the same spot that I started.

I normally avoid dealership service departments because of frustrations like these....but the vehicle included 2 years of oil changes and maintenance.

Lesson learned, I'll just pay the $20 at the quickie lube next time and save the frustration/wasted time. Knock on wood, but unless my leased vehicle needs warranty repair work I will not be returning to this dealership.

As a side note I did speak with the service manager on my ride home.....You would think they would go out of their way to correct their mistake. I don't know crazy idea but maybe offer an appointment for the next morning so I can actually get in and out as planned....maybe a service loaner since you already wasted an hour of my day....maybe send a porter out to pick up the car since I work about 6 miles away from the dealership? NOPE....nothing offered. Hard to believe you can have a franchise this large with individuals who are this inept in customer service.

Great job selling the car....horrible job keeping your customers happy after the sale!

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Very, rarely, I give out 5/5 when rating services provided. In my book, to earn it, a service provider must both be INITIATIVE & EXCEEDING expectations. Sosh & Scott from this dealer met both. There are always issues when buying & selling cars, I only needed to bring it once to their attention. They listened, owned it, proposed solutions, and delivered results to my satisfaction.
THIS IS genuine customer service & I can honestly ask not for a better one. I congratulate the entire dealership crew for such an exemplary status. The only regret I have is that they only sell cars.

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The experience of purchasing the vehicle was great. They were patient and helpful.

After a minor hiccup post purchasing, the delivery and follow up of customer service from SCB and Sosh was both impressive and respectful (being a manager myself).

You'll be in great hands!

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Exceptional, unprecedented, superior, top notch, integrity, ability to serve!
Linda “Thank You” for allowing me to observe how appreciative you are towards your colleagues and your impeccable service! I was certain as I observed the receivership of appreciation from Linda’s colleagues, this car was “more that a choice of purchase,” the vehicle purchase, was completely gift wrapped in Linda’s ability to redefine Service!

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this dealer has moved its service department while building a new one. I was greated by Mark as soon as i drove in.He thanked me right away for coming in then had Scott write me up. It was quick and just like they said. Scott called me as soon as my car was done. When leaving i was once again approched by Mark and he thanked ne for my business and ask me if everything was done to my complete satisfaction. It was a painless visit as far as car repairs go.. Thanks Scott and Mark

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Made an appointment for service for a Tuesday morning and arrived at 8:00am. At 4:00pm they had not looked at the car. This is the second time I have experienced the same issue. Also the dealership completed the overall check for issues and did not mention the other items that were needed including putting free air in the tires which they neglected to do.

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The Sales and Finance representatives were very friendly and professional, and answered my questions and concerns completely and to my full satisfaction. Quality of work was thorough, very informative and prompt. Vehicle purchase price was fair without any hidden or unexplained costs. A very good overall experience and i recommend that both employees get a raise!

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I am taking the time to rate my service experience because of the extra effort that Tom Lisk had given my car concern. I was experiencing a noise at highway speed that at first did not reveal itself. Tom took the time with me to try and reproduce the issue. Upon a short ride along he understood my concern and informed Rick Haffey of the noise. To my pleasant surprise Rick had the noise diagnosed and promptly repaired.
I have dealt with some dealerships in the past who very quickly dismiss a issue that does not at first reveal itself. I give Tom and Rick credit for a job well done.
I am very happy with the service I recieved from Suburban Cadillac and will continue to have my car serviced and maintained there.

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Very busy guy - don't take it personal. Will spend time if you need it. Everything fixed. One Day. All parts IN STOCK (Whaaaaaat?). No muss no fuss. Don't really know the quality of work until months later (unless it is REALLY bad), so I gave a 5 on quality on pure faith. Will go again.

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