Last Friday I came in to receive my free oil change on my new Chevy. Larry Gocha was my service advisor and let me tell you, the man is an absolute saint! He was exremely personable. Took the time to have a very pleasent conversation with me. Offered me complimentary beverages and even had my car washed for me. I have already referred friends & family to him because I know Larry will take great care of them. The man stands tall in the service industry. Now when I think of amazing service, I think of the name Larry Gocha! Keep up the great work!

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Every one treated us very special, kind . Mr. Ben Moss very, very patrince with us took time to explain to us no matter how many time we call asking question, good at returning call. Mr Bob Kanerva another one we appreciative your thought, suggestion. Patricia Harvey all the one we worked with we give them top rating.We feel and top you all 100% Please keep up the good work. Love your service, Thank You agan for your wonderful service.

Best wishes,

John,Sandra Morton

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I went in specifically looking at a Dodge Avenger they had, but was unimpressed by the quality of the vehicle. I told Mark my budget and what kind of car I wanted. The Ford Fusion fit everything I was looking for. After my first test drive, I liked it a lot. I went back the next day to work on financing to see what I could get.

After waiting for almost 2 hours in the lounge, he finally came in and announced very loudly that I have awful credit in front of another customer. Yeah, I knew that. But everyone else didn't need to. The interest rate was very high, but I know that's my own fault - so I was still willing to buy the car.

I had my dad come in, who is very good with cars. We went for another test drive, and suddenly the heat didn't work at all. My dad used his Actron car scanner and found a few codes in in indicating problems. We came back and waited to talk to Mark about it for almost 30 minutes, turns out he was right around the corner chatting with a coworker and just didn't see us come in. This happened a lot, and got very annoying.

I was given me a CarFax after my first test drive, which had 3 accidents listed, all mild to moderate. My dad put the VIN in, and the accidents were listed as severe. There was frame damage on the car, and when we told this to Mark he said "Well, it's a great car for the price" $11,000 for a car with 90,000+ miles and frame damage isn't a deal.

We left immediately. He was very nice to me when I was looking by myself, but as soon as I brought in someone who knew a lot about cars he had an attitude and didn't even try to earn my business. I guess he realized he couldn't lie to my dad.

Linsy, however, is wonderful. She's a very nice person to deal with. Had she been my actual salesperson, I probably would have continued looking at their inventory until I found a car I liked.

I ended up driving 40 minutes to Pinckney to buy an 07 Mustang and was extremely happy with my experience.

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On a visit to the Ann Arbor Medical Center for tests my car broke down just as I arrived. I called my home dealership to find the local Cadiallac dealer. That was Suburban. They made the worst day somehow ok :) I left my cousin to get her tests and rode with the tow driver. Dave Yanko, the Assistant Service Manager, was an angel on the phone with me and was nothing short of magnificent once I arrived. They brought my car right in to access and let me relax in a beautiful clean lounge area with wonderful coffee. Katie just happened by and was so friendly she even offered to teach me about leases knowing I was just curious and from out of town. Well then Dave came and said he had car for me to go get my cousin and do lunch and by the time we would come back my car would be done. He gave me a beautiful car and when we got back sure enough my car was ready. The checked me out quickly - I even got to meet my mechanic (another very nice Dave) - got easy rush hour avoiding directions and made it home without incident. Thank you Suburban Chevy Cadillac!

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Excellent! Walked in, Sat down with Mark, explored options. Test drove a Sonic as I was more economy conscious at first, and liked the car, but being a previous Malibu owner, knew of the Malibu quality, and so I test drove a '13 that had every option I requested. A total of 4 hours, and the new Malibu was in my driveway!

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Mr. Davidson was extremely strong in follow through and followed up with me, providing a car that met my search criteria. The Service Manager, Mr. Millard, worked on my previous cars and is excellent in problem solving and in offering information in outlining service options. The price for my current car was not as high as I hoped but the manager agreed to work with me. I would purchase a car from Mr. Davisdson in the future.

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Curtis listened to my "needs" in terms of a vehicle and then guided me toward an appropriate vehicle. Once I made a decision, Curtis finalized all details quickly.

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I continue to be amazed at the level of customer service and follow through your store has shown me. Last nite a package arrived and inside were a dozen of the yummiest looking cookies and a certificate for a free oil change and vehicle inspection! We will take the cookies with us on our road trip to Florida tomorrow, so perfect timing! :) So unexpected and welcoming. I've never been treated this way by a dealership and I've owned many cars in my life. It is these details and thoughtful touches that will keep setting Suburban apart from its neighbors.

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I was in need of a new car after my previous car was unable to work. Curtis was able to apply some trade-in for my car towards my new car purchase. I even had difficulty with my transfer of my license plate was more then helpful to assist in handling my problem. I would recommend the dealership and Curtis to anyone I know.

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I had such a good car buying experience. Linsy was kind and Mark Brown was really efficient at getting me in and out! Best of all my car smells new and they even put gas in it! Thanks Suburnan - I'll be back for sure,

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