Suburban Ford of Ferndale

Sales person was courteous, not pushy, fair negotiation. The entire purchase process was a departure from what people typically experience at dealerships. The entire purchase process was a departure from what people typically experience at dealerships. More

I would like to say Julian really did help us out. This is Karen. I know sometime back. I was kind of upset about the vehicle but he did a great job and I just wanted to let you guys know that Julian This is Karen. I know sometime back. I was kind of upset about the vehicle but he did a great job and I just wanted to let you guys know that Julian he was our sales person and we bought a used Ford Ranger so I need someone to contact me about this because I feel bad given him a not a good report, but he was absolutely out of his way and helped us in every way he could. More

The only reason I giving 4 stars is because it may have just been out of the control of the dealership. My car needed a EV battery and it took almost 3 months to get the battery. Besides that, the customer just been out of the control of the dealership. My car needed a EV battery and it took almost 3 months to get the battery. Besides that, the customer service was amazing, kept me in the loop as far as the progress of the battery, but I must omit that it was a bit stressful, to have to wait as long as I did. More

Purchased a used F-150 with 20k miles that supposedly had a 139pt inspection. They couldn't possibly have looked at Brake pad wear because I had Metal to Metal brakes in the REAR after only 8k miles. Rear pa a 139pt inspection. They couldn't possibly have looked at Brake pad wear because I had Metal to Metal brakes in the REAR after only 8k miles. Rear pads only account for approx. 40% of Braking, no way they should be metal to metal this soon. $750 repair. Tried reaching Derrick Walker multiple times to speak about the warranty and the recall they sold it with that was specifically was about the parking brake applying while driving but he never called back. Clearly I will never use this dealership again and after owning SIX F-150s I may need to give GM or Dodge a try next time! More

Chris was my sales rep. Dealing with him through the process of the details of the Audi and my test drive won me over. His relaxed approach and overall knowledge of auto res Dealing with him through the process of the details of the Audi and my test drive won me over. His relaxed approach and overall knowledge of auto resales was impressive. I would would pass his name out to anyone who is looking for a reliable pre-owned car. More

Dealer/ Man. @ General man. Never returned my calls about before purchase issue. Bad dealership reputation. @ General man. Never returned my calls about before purchase issue. Bad dealership reputation. More

Service was professional. Salesperson, Theresa is awesome. She goes above and beyond to help her customers. If you're looking to purchase a good certified used vehicle. Vis Salesperson, Theresa is awesome. She goes above and beyond to help her customers. If you're looking to purchase a good certified used vehicle. Visit Suburban Ford of Ferndale. Ask for, Theresa, she's a gem. More

I had an issue and I contacted Tom regarding it and he handled it right away. When I came back to pick up my new purchase. He came over and introduced himself to me and let me know I can come to him anyti handled it right away. When I came back to pick up my new purchase. He came over and introduced himself to me and let me know I can come to him anytime no questions asked. He is a man of his word and I greatly appreciate him. More

When i buy car it was in bad condition because 2 days after ,i need to go in mechanic and I spend 3200$ . after ,i need to go in mechanic and I spend 3200$ . More

Theresa and Tom helped us getting everything we needed to complete the sale we were happy with our purchase complete the sale we were happy with our purchase More