Suburban Ford of Waterford - Service Center

At first the service at this dealership was amazing. Unfortunately, things have changed drastically. Trying to get in touch with a human being regarding an issue with our last service has been extreme Unfortunately, things have changed drastically. Trying to get in touch with a human being regarding an issue with our last service has been extremely futile. We have called several times per day for three days in a row and no answers at the service department or the general number. More

Jeff was the only one who called me back with answers and I got no printouts on the work that was done I got no printouts on the work that was done More

Roland was very helpful and honest regarding getting my F150 starter replaced and truck back to me. F150 starter replaced and truck back to me. More

This review is primarily for the collision shop. I recently took my F150 into the collision shop at Suburban Ford and was satisfied with the repairs, my truck looked good and I was pleased. Howeve I recently took my F150 into the collision shop at Suburban Ford and was satisfied with the repairs, my truck looked good and I was pleased. However, what I wasn't pleased with was the fact that when I got home and looked into by back seat I found parts of my truck that were replaced, I couldn't figure out why I would be given back garbage parts. A few days later when I went to use the bed of my truck, I found more busted up parts from my truck shoved into the bed. These parts were all busted up and they basically used my truck as a dumpster. I had to take care of disposing of the trash on my own. I have been to other collision shops before and this was the first time I had garbage returned to me. For this reason I will not be visiting this shop again, that was completely uncalled for and unprofessional. More

I would never use the collision shop. Our vehicle will never be the same. We’re still trying to get it corrected. Our vehicle will never be the same. We’re still trying to get it corrected. More

My experience with the Collision Center was less than satisfactory and it wasn’t until I was pushed to my limit that anything was done to rectify my concerns. When you are being talked to in a condescen satisfactory and it wasn’t until I was pushed to my limit that anything was done to rectify my concerns. When you are being talked to in a condescending fashion there is not going to be a favorable outcome. There are other dealerships and choices one can make when purchasing a vehicle. My loyalty to your dealership is not reciprocated. More

They don't give loners on recalls, leaving you without a vehicle. Today I called because my 75 thousand dollar Ford "tough" truck will not start and can't get them to answer in the service department. At vehicle. Today I called because my 75 thousand dollar Ford "tough" truck will not start and can't get them to answer in the service department. At 9:30 AM! I have tried 6 times over the last 20 minutes and can't get an answer. I'll never ever buy another car from them. More

Having my car fixed at this dealership has been the worst car experience of my life. Dylan is the worst customer service person I have ever had to deal with. There was no customer service and after having my car experience of my life. Dylan is the worst customer service person I have ever had to deal with. There was no customer service and after having my car for 4 and half months there was ownership taken in the fact that my vehicle was still not ready. Then when I’m finally able to get my car it is given back to me with 23 miles of gas left in it mind you there was more than half a tank in my car when I took it in 4 and a half months ago and the icing on the cake… MY CAR WAS GIVEN BACK TO ME WITH NO LICENSE PLATE ON!!!! The whole time these people were rude and Inconsiderate and do not care even an ounce at the situation at hand! I am utterly disgusted about this place of business! I don’t know what kind of operation the manager is running but if this is how he’s gonna let his employees treat his customers that whole location should be shut down! Google makes you leave atleast one star and this location and Dylan do not even deserve that! More

The dealership did a great job trying to get a part number for my issue, when FOMOCO made it nearly impossible to find the number needed. The man hours required in to be reimbursed to them from FOMOCO. number for my issue, when FOMOCO made it nearly impossible to find the number needed. The man hours required in to be reimbursed to them from FOMOCO. More

Salesman was great! ! Would recommend, look forward to my next by at Suburban Ford of Waterford! ! Would recommend, look forward to my next by at Suburban Ford of Waterford! More