I am a repeating customer at this dealership and I have to say that there is no reason why I wouldn't come back again. The staff was great, easy to deal with, very friendly and courteous, very knowledgeable about their products and hassle free. They held all their promises and this was a great experience.

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We had great experience with Sales Clarence Carpenter. He's very knowledgeable about VW cars, and we were able to test drive the cars all by ourselves. He's willing to negotiate pricing with us and we get a very good lease price (slightly below national ad).

We found a tiny paint chip on the hook the second day we have the car, we are not sure if it was there at the beginning or what. They send us a touch up paint by mail anyway. Very nice.

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This was my first visit to this dealership and I went to take a test drive but as soon as I greeted by Clarence Carpenter I knew I had found THE right place for me. Clarence is incredibly friendly, knowledgeable, thorough, easy going, patient and willing to do whatever it takes to make everything work for you. And without being pushy or making the hard sell. He spends time with you and LISTENS to what you are saying. He knows his stuff and he knows his inventory. GREAT EXPERIENCE and I would absolutely recommend this dealership -- and Clarence in particular -- to anyone who appreciates good service. Clarence clearly enjoys his career and interacting with people.

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Dan Kelley was extremely professional, patient and kind as he worked with us to determine which was the right vehicle for us. He went to great lengths to help us in our research by allowing us to test drive different trim levels of each vehicle no matter how many times we asked. Dan is extremely enthusiast about the VW brand and he believes in the vehicles he sells. Not only that, he's very knowledgeable with the product and is able to emphasize specific attributes of the vehicle to meet the buyer's needs. Dan has made me a very happy VW customer and I will recommend him and Suburban VW Farmington to all my friends and family!

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Going into this process, I had originally been looking at buying a cheap used vehicle. Once we started to look at the price difference when it came to gas mileage; however, we started to lean towards leasing a good vehicle that could be great with gas. We ended up getting in touch with Edward Addison here at Suburban of Farmington Hills. He definitely was understanding and was able to show us anything that we wanted. I was looking at the Mazda 3 and 6 at first; but, Ed was pointing out that we should keep an open mind so he showed us the Jetta. He showed us how the Mazdas and the Jetta were similar and also their differences, took us on test drives of each vehicle, and allowed me to narrow down the choices to what I wanted. He made it clear that the VW Jetta was going to be a sturdy vehicle made to survive accidents that would be of the Autobahn caliber. Ed also made sure that I was able to have whatever choice I wanted for the trim packages and colors. After debating for a little while, I decided on the VW Jetta. Ed made sure that I didn't settle on the vehicle and gave a great price for it. When I was finally ready to take the car off the lot, it was found that the car would need a day or two for repairs because a part was proactively recalled by VW and the car hadn't gotten it switched out yet. Ed didn't want me to drive a vehicle he didn't feel absolutely great about; because of this, he told me that I could leave the car for a few days, they would get it fixed, and he'd give me a demo in the meantime. I was extremely satisfied and thankful for Ed's attention to detail and caring service. I would most definitely work with him again.

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Very proactive dealership, followed up with calls and information requests. Really made it possible to purchase new VW Jetta Sportwagen. Great service and friendly atmosphere.

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Janell Taylor
Was an excellent sales representative.
Questions I wanted answers to, she always followed through.
I appreciate her kindness and wiilingnesd to get the sale completed.
As a sales person , she listened to what I wanted.
If I were to buy another Volkswagen product, I would deal with her.

Thank you,
Mrs. Sabrina Sanford

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I have been dealing with Dan Kelley for the past 4 years. Everyone who I have referred to him liked him a lot. He always keeps me informed when they have new deals. This time around, I wasn’t even in the market for a new car. He reached out to me indicating a new special they have. I went there driving my 2010 CC and left driving a 2012 Passat. Dan provides great service and is very personable. I have been dealing with this dealership for the past 4 years and will continue on doing so for myself and family.

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My experience with the people at Suburban Volkswagen was impressive. I had been in a terrible accident, and in need of a new car. The catch was I didn't want any car; the accident had left me thankful for my life yet fearful to be on the road. Walking into the Volkswagen dealer, at Suburban Imports of Farmington Hills, I was anxious to say the least. A single young woman, like me, walking into any dealer alone certainly seems foolish. I had researched excessively however, and felt confident I knew what I was looking for. I was armed with consumer reports, customer reviews, as well as my arresting nature. As it turned out, though, I wasted my time neurotically researching and worrying of my defense. I was welcomed by Edward Addison, and within moments felt comfortable I was in good hands. I asked many questions and Edward had an answer for each. Edward went above and beyond, showing me every facet of safety the 2012 VW Jetta was armed with. It seemed that Edward could sense that I was no longer comfortable driving, and made sure to prove I would be safe in the vehicle. Feeling safe and confident in my purchase is priceless to me. Additionally, the superior service I consistently receive at Suburban Volkswagen is impressive. I hope this saves many people the hours they could potentially spend at other dealers. Time is precious, and so is great service.

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Janell Taylor made purchasing my new Volkswagen, a pleasant experience!!

As I browsed the automotive ads shopping for a car, I sent out several
e-mail messages looking for quotes to purchase.

To my surprise, I received a reply within a half hour of my request, and not an
automated reply! Inquiries were made as to what I was looking for to place me in the
vehicle "I wanted". Over the course of the following week, correspondence was
both informational and timely through phone calls and e-mail messages concerning
looking at cars, test driving, and financing through to purchase. Everyone was
friendly and helpful, not pushy or overbearing. After the purchase, I received follow-up contact assuring satisfaction with my purchase. I was and am very comfortable with the total acquisition my Jetta TDI, which all started with
Janell Taylor!

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