Reason for Visit: Sales (Used)
I recommend this dealer: No
My Review of Suburban Volkswagen of Troy:
I had an AWFUL experience purchasing a vehicle through Suburban Volkswagen.
During the purchasing process, I had to return to the dealership five separate times to redo paperwork they "messed up".
Visit one: Immediately after purchasing the vehicle, they realize they used the wrong document or something. I'm not sure what they did wrong exactly, they were very unclear on it. They ripped up the original paperwork and had me sign new paperwork. While going through this paperwork, I noticed they did not include the VW Certified Pre-Loved extended warranty line item that had previously been agreed to in our verbal contract and the now ripped-up paperwork. I brought that up and they re-added it.
Visit two: Originally they put my financing in through Nissan instead of VW Credit(how does that even HAPPEN?!).
Visit three: They said I didn't sign some paper that expressed that I would purchase insurance on the vehicle. That should have been done during the original deal. I didn't want to drive in to resolve their mistake, so I asked if they could mail it to me, they were not willing to do that. I have insurance on the vehicle, for what it's worth, so I'm not sure what good this intent document was.
Visit four: Since they put my financing in through Nissan instead of VW originally(it's a VW vehicle! Why would you put it in through Nissan?), I had to return to the dealership to give them my first payment.
Visit five: My vehicle's driver side window quit functioning, so I brought it in to their shop for repair. I was informed I did not have VW Certified Pre-Loved. I have paperwork from them that says that I do, but they insist that I only have gap coverage. I still have not resolved this issue.
I am infuriated with the service I have received from Suburban VW. I would not recommend purchasing a vehicle from them to anyone. They are incredibly pushy, arrogant, and difficult people who are incompetent at performing the necessities of their job.
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