VW offers with their 3 years, 36000 miles "Carefree" maintenance program, a free 90 days courtesy check up, and 3 free schedule maintenance visits, one per 10k miles. When my 90 days was almost up for my 2011 GTI, I booked an appointment with the Suburban VW of Troy's Service for a 90 days check up, note that I bought the car here, and was pretty happy with their helpful sales staff. The scheduling was fine and got a date that works fine for me. Upon arrival of that day I bring my car to the dealership. The service adviser who I don't know the name, took the key, and checked the mileage. Then promptly returned the key to me. He said that the 90 days inspection has a mileage limit of 3000 miles, and my car at which point had 4500 miles and was over the limit and thus not eligible for the check up. Not knowing the program in detail, but feeling a bit fishy about his claim, I left the dealership. Upon checking on VW.com, the program clearly notes on the site that the program is for cars before 90days or 6000 miles, not 3000 miles. This kind of either ignorant(bad) or deceiving(worse) service adviser is infuriating to a customer who decided to take a chance with VW despite knowing their not-so-stellar record for reliable cars. Fortunately there is another VW dealer in the area who was happy to honor the check up, and have since become my dealer of choice for service visit(one Courtesy check up, one TSB claim, and one schedule maintenance with them now).
Did you find this review helpful?