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Suburban Volkswagen of Troy - Service Center

1804 Maplelawn Drive, Troy, 48084
Makes: Service Center|Volkswagen
 

Excellent
75% Recommend

Overall Rating 5

8 Lifetime Reviews

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Suburban Volkswagen of Troy - Service Center
8 Lifetime Reviews
Suburban Volkswagen of Troy - Service Center Info
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About Suburban Volkswagen of Troy

8 Service Center Reviews
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Reason For Visit
Service

"On February 6 2013, I experience a car problem when I..."

On February 6 2013, I experience a car problem when I purchased some gas from a station that had water in it. Within 24 hours of my emergency Amir, John and Chris solved my problem. I greatly appreciate the quick turn around response to my call. And the quick discovery of the bad gas in my new car along with the repair. Within 24 hours my car was cleared of its illness and I was back on the road.They even made sure I had the proper paper work to have my money refunded for the bad gas problem. Everything went well!! HATS OFF TO MY DREAM TEAM!!! THANK YOU AMIR, JOHN AND CHRIS Sincerely Marsha Florence

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Amir C. John S. Chris L.


Reason For Visit
Service

"Great Experience. Amir was very helpfull and fast. It..."

Great Experience. Amir was very helpfull and fast. It was easy and convenient and the sales staff, Darren Nitz, that I spoke with was very informative and was able to educate me on all of VW's car lines.

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"This was our first visit to Suburban. We brought in our..."

This was our first visit to Suburban. We brought in our new Sportwagen for a 90 day courtesy check, as Suburban is closer to our house than the dealership where we bought it. Derek greeted us right away and got the car in to Dan to do the inspection. We couldn't have waited more than 20 minutes when they told us the car was ready. They also replaced one of the plastic cargo dividers that had broken... and they washed the car! Good experience, will definitely go back to Suburban for our next service.

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Employees dealt with

Derek, Dan


Reason For Visit
Service

"Amir really helped me out. He kept me informed of what..."

Amir really helped me out. He kept me informed of what was going on with my car, and I was in and out within the time frame I was given. Although I had to leave my car for service, he gave me accurate information about when it would be ready. I will definitely do all my service calls with Volkswagen of Troy!

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Reason For Visit
Service

"Detailed introduction on dealing conditions as well as..."

Detailed introduction on dealing conditions as well as car instructions. Help to match customers requriement. Provide options for my choose. Friendly to me and my family.

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"Outstanding human relations touch. Excellent timely..."

Outstanding human relations touch. Excellent timely servicing of my vehicle. Fixed it when they said they would, followed up when they said they would, and the vehicle stayed fixed as it should. But the one extra little thing that figures for nothing but means everything was there. John Haji had that impeccable courtesy and professionalism.

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Employees dealt with

John Haji


Reason For Visit
Service

"VW offers with their 3 years, 36000 miles..."

VW offers with their 3 years, 36000 miles "Carefree" maintenance program, a free 90 days courtesy check up, and 3 free schedule maintenance visits, one per 10k miles. When my 90 days was almost up for my 2011 GTI, I booked an appointment with the Suburban VW of Troy's Service for a 90 days check up, note that I bought the car here, and was pretty happy with their helpful sales staff. The scheduling was fine and got a date that works fine for me. Upon arrival of that day I bring my car to the dealership. The service adviser who I don't know the name, took the key, and checked the mileage. Then promptly returned the key to me. He said that the 90 days inspection has a mileage limit of 3000 miles, and my car at which point had 4500 miles and was over the limit and thus not eligible for the check up. Not knowing the program in detail, but feeling a bit fishy about his claim, I left the dealership. Upon checking on VW.com, the program clearly notes on the site that the program is for cars before 90days or 6000 miles, not 3000 miles. This kind of either ignorant(bad) or deceiving(worse) service adviser is infuriating to a customer who decided to take a chance with VW despite knowing their not-so-stellar record for reliable cars. Fortunately there is another VW dealer in the area who was happy to honor the check up, and have since become my dealer of choice for service visit(one Courtesy check up, one TSB claim, and one schedule maintenance with them now).

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Employees dealt with

ROCHESTER HILLS


Reason For Visit
Service

"DO NOT DO BUSINESS WITH THIS DEALER! The customer..."

DO NOT DO BUSINESS WITH THIS DEALER! The customer service at the service center for VW is awful. They always wanted to charge me for items that were within warranty. Last time I dropped by the service manager did not provide accurate info regarding pricing options. They quoted me $500 more than their sister dealer in a different city. Madness!!! Another annoying fact this service center never has time to schedule you in; it's always booked for at least 1 week. However, when you stop by w/o notice they have room and accept you. Their ridiculous shuttle service is useless. Their loaner program, is nonexistent. I would never recommend this dealer to anyone.

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George (Service Manager)
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