Suburban Volkswagen of Troy - Service Center

Stellar Customer Service I had a car emergency on the eve of my move from Troy to Ferndale. My 2008 VW Rabbit sounded like someone had stolen its catalytic converter. So I d I had a car emergency on the eve of my move from Troy to Ferndale. My 2008 VW Rabbit sounded like someone had stolen its catalytic converter. So I dropped my car off after hours at Suburban VW of Troy and hoped for the best. Needless to say the day of my move was stressful, but dealing with Amir at Suburban VW was great. He is the best! His customer service skills are stellar and he knows cars. He even texted me a pic of what was wrong with my exhaust. This was back in October and the repair has held up. I’ve been back once since October for the 90,000 mile service and Amir continues to be the best!! More

Excellent Experience I've had my Pasaat for a year now and have taken it in for regular service since the beginning. I couldn't be happier. Amir has been awesome and gone I've had my Pasaat for a year now and have taken it in for regular service since the beginning. I couldn't be happier. Amir has been awesome and gone out of his way to get me the proper service. More

service I recently took my VW BEETLE in for service because of an engine warning light. I had called 2 days prior to my appointment, stating my problem and a I recently took my VW BEETLE in for service because of an engine warning light. I had called 2 days prior to my appointment, stating my problem and also saying I would need a ride to work, saying where that would be. As soon as I drove in at 7:15am, the Service Consultant, Amir, Chaaban, said the car could not be seen until 8. I told him I was told to arrive exactly when I did. No problem for me, since I was leaving the car while their driver took me to work. Before I get into that, let me say that this consultant was rude. He began by telling me that he never liked the Beetle! He said he just did not like the look of it. Fine, he is allowed to have an opinion, but to put down a car model from a company that employs him just boggled my mind!! I then quipped that possibly my car was a lemon since it is yellow. He then went into an explanation of what a lemon really is...a problem has to occur 3 times before it gets that designation. I WAS KIDDING!! He truly does not now how to communicate with his customers. But it got worse!! As I was getting my ride to work, he was notifying my driver about another call but when he heard where I was going for my job, he stated - on speaker - that that was just too far. Now I told them where I worked, not to mention that at this time, I was in the car!! So...when the car was ready for pick-up, I was told I had to find my own ride to the dealership, which I did. When he turned over my key, he stated that he was sorry about not being able to get me, but that the DRIVER said it was too far. HE SAID IT WAS TOO FAR!! And to make matters worse, the following day, the same warning light came back on. Admittedly, this is not his fault, but believe me, I will not be returning to the dealership in Troy. In the past, the staff at the Farmington Hills location has treated me with kindness and respect. I chose Troy this past time thinking it would be more convenient for rides to and from work. Oh well...Another note, the car is under warranty, therefore no cost to me. More