Summerville Ford Mercury

Reason for Visit: Service

I recommend this dealer: No

My Review of Summerville Ford Mercury:
I took a 1999 Ford Taurus in for a transmission problem. I received a call from the service manger stating the transmission oil was dirty, smelled burnt and was gritty. I was quoted a price of $3500 to replace the transmission. As the car has high mileage I declined after receiving a sales pitch. When I brought the car home I checked the transmission oil and found it to be in pefect condition, it was a clean pink color, did not smell burnt and was not the least bit gritty. I called back the service manager and was advised the transmission technician was gone for a week and he would get back to me. over the next 3 weeks I called the service manager 3 more times each time I was told he would get back to but never did. I finally called the dealership General Manager , who said he would check and get back to me . Ashort while later the service manager called he could not give me a reason why they had had written up the problem as they did and suggested if I was'nt satisfied to go elsewhere. I feel the service was terrible at best and bordering on incompetecy or dishonestly at the best. Do not use this dealership.

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