Sunnyvale Lincoln Mercury Kia

Reason for Visit: Sales

I recommend this dealer: No

My Review of Sunnyvale Lincoln Mercury Kia:
I bought a used car from B.S. (Sales Consultant) for >$10,000 and accepted the high loan interest they provided. Car died on the freeway on the same day while I driving back from the dealer. It was very dangerous because the car suddenly died on the freeway, and my pregnant wife was also in the car. I barely managed to pull it over and called AAA for help. The car was towed to an auto repair recommended by AAA. They found that the alternator was dead, and the battery was newly replaced so that the problem of alternator could not be found immediately while I test drived the car (a new battery could sustain for a while even with a bad alternator). The dealer also covered the fact from me that the bumper of the car had been replaced, for reasons unknown. I had to replace the alternator for over $1,000. We went to the dealer for an explanation on Saturday. B.S. and R.S. ( Sales Manager) promised to contact their mechanics and get back to us on Monday. But they did not. When I called R.S. several times on Tuesday, he said he would definitely reply me on Wednesday. But he did not come back at all (nor did he reply my call) within the whole week.

All the above are pure facts. You can make your own judgement now.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Sunnyvale Lincoln Mercury Kia:
I bought a used car from B.S. (Sales Consultant) for >$10,000 and accepted the high loan interest they provided. Car died on the freeway on the same day while I driving back from the dealer. It was very dangerous because the car suddenly died on the freeway, and my pregnant wife was also in the car. I barely managed to pull it over and called AAA for help. The car was towed to an auto repair recommended by AAA. They found that the alternator was dead, and the battery was newly replaced so that the problem of alternator could not be found immediately while I test drived the car (a new battery could sustain for a while even with a bad alternator). The dealer also covered the fact from me that the bumper of the car had been replaced, for reasons unknown. I had to replace the alternator for over $1,000. We went to the dealer for an explanation on Saturday. B.S. and R.S. ( Sales Manager) promised to contact their mechanics and get back to us on Monday. But they did not. When I called R.S. several times on Tuesday, he said he would definitely reply me on Wednesday. But he did not come back at all (nor did he reply my call) within the whole week.

All the above are pure facts. You can make your own judgement now.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Sunnyvale Lincoln Mercury Kia:
I bought a used car from B.S. (Sales Consultant) for >$10,000 and accepted the high loan interest they provided. Car died on the freeway on the same day while I driving back from the dealer. It was very dangerous because the car suddenly died on the freeway, and my pregnant wife was also in the car. I barely managed to pull it over and called AAA for help. The car was towed to an auto repair recommended by AAA. They found that the alternator was dead, and the battery was newly replaced so that the problem of alternator could not be found immediately while I test drived the car (a new battery could sustain for a while even with a bad alternator). The dealer also covered the fact from me that the bumper of the car had been replaced, for reasons unknown. I had to replace the alternator for over $1,000. We went to the dealer for an explanation on Saturday. B.S. and R.S. ( Sales Manager) promised to contact their mechanics and get back to us on Monday. But they did not. When I called R.S. several times on Tuesday, he said he would definitely reply me on Wednesday. But he did not come back at all (nor did he reply my call) within the whole week.

All the above are pure facts. You can make your own judgement now.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Sunnyvale Lincoln Mercury Kia:
Took my car there to change the timing belt. After paying $580, driving my car out of the lot. The steering wheel was so heavy. I realized something wrong went with steering. Took the car the next day complaining about it. They took it again for check. The service jerk "Robert" told me the steering wheel oil box was broken and needs to be changed. They broke it while servicing my car. Those thieves wanted me to pay additional $180 for checking and $310 for the replacement. I am currently suing them. This is not a dealer, or even a service shop. Those are robbers who will damage your car and steal your money

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Sunnyvale Lincoln Mercury Kia:
Bunch of thieves. They stole the GPS from my car when I left it there for service. The police was notified, and I'm waiting for the investigation outcome. I will never go there again. Gangsters.

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