"Oil Change/Maintenance Bad Service"
We have a fairly New 2015 F150 with just over 20,000 miles on it. We brought our truck in for an oil change, tire rotation and a vibration in the brake system. Upon inspection From their mechanics they said that the rear rotors needed to be cut. The vibration can be felt In the steering wheel and is clearly in the front of the vehicle and not in the back. When we received our truck back there was oil all over the place under the hood and on the right front fender. We wiped the oil off and there was scratches in the paint on the right front fender also. We spoke to the service advisor and he said that they dont use anythingin the shop that would scrath thw truck and that the oil everywhere was a simple fix, he offered no fix for anything we mentioned to him and had a bad attitude. We left and decided we would go back on Monday to speak to the manager as he stated there wasn't a manager yhere on Saturdays. After arriving home and inspecting the truck further there was a lug nut missing from the right front tire. If this is the customer service you provide it is HORRIBLE!!! Not Happy at all!
"Great overall experience"
Sean my salesman displayed great patience. No pressure was put on me after four or more hours. I, was tough. Would recommend any and all go see Sean at Sunrise Ford you won't regret it. PS the 5 star rating for price isn't working. I vote 10 stars. Regarding community involvement The owner's go out of there way to help a lot of local folks as well as community involvement
"Phone Service Question."
- Phil Rains
Talked to Ron in service about a brake problem and he was very friendly and Professional and a great help to me on a brake problem I am having.about bleeding the air out of the system on ABS brakes , which I have never worked on , so I will try what he said and hopefully the problem will be solved..
Thanks Ron , you and the entire service group at Sun Rise Ford in Fort Pierce , FL have been GREAT..... It is a pleasure to do business with you all.