Sunset Chevrolet Buick GMC

Sunset Chevrolet has been servicing my vehicles for a decade. Christy in service is fantastic! Fully informs you of upcoming services and educates you on what’s more important to get completed first. Tha decade. Christy in service is fantastic! Fully informs you of upcoming services and educates you on what’s more important to get completed first. Thank you for your great customer service! More

Very disappointed with service response. I had my 2016 GMC Canyon in today for an oil change and problems with the audio touch screen. I was charged $190 for the touch screen diagnostics and I had my 2016 GMC Canyon in today for an oil change and problems with the audio touch screen. I was charged $190 for the touch screen diagnostics and a program update. The service technicians noted they could not duplicated the problems that I described. I was also told the only thing they could was an old error code for low voltage. After waiting for four hours they told me my truck was ready. Upon leaving the parking lot, the problems with the touch screen continued to display the same problems that I had described tot the service technician. I immediately returned my truck to the service department and was told they needed to remove the display screen to confirm the replacement part number and then they would give me a quote on the repair. They returned after another hour and said the repair would take approximately five days and the cost would be over $1400 in addition to the $190 that I already paid. Sunset GMC has done all the service on this truck since I purchased it new from them in August of 2015. As a result of my experience with their Service Department today, I will no longer do any business with this dealership. More

What a joke! !! The “manager” Ryan speaks very condescendingly. They send letters out offering to buy your vehicle and then come up with every excuse in the book !! The “manager” Ryan speaks very condescendingly. They send letters out offering to buy your vehicle and then come up with every excuse in the book to low ball. They have bad intentions from the start. Disappointing One of the other salesmen, Lucas, was nice and clearly felt bad about the situation. More

This review applies to the Sunset Buick “Service” Department. I am exceedingly disappointed with the lack of customer care for this dealership. They have been unresponsive to a repair issue on a Bu Department. I am exceedingly disappointed with the lack of customer care for this dealership. They have been unresponsive to a repair issue on a Buick Cascada having only about 50,000 miles. There is a well-known issue with this vehicle involving the defective design of the camshaft cover and embedded PCV valve. This part has failed on us *twice* in the first 50,000 miles of ownership. The first time (after only about 28,000 miles), the repair was covered under warranty. The second occurrence was a scant 22,000 miles later, and now Sunset wants more than $2,000 to fix it! Interestingly enough, the Cascada has a “Special Coverage Adjustment” document issued by GM that covers two other model years (but unfortunately not mine). These documents admit the problem, and authorize special warranty repair for at least an additional 100,000 miles. It doesn’t take a rocket scientist to realize that two failures in 50,000 miles for my model year is an indication of the same design problem. But Sunset Buick hasn’t budged. Most businesses routinely talk about customer service, and have a Customer Service Department. The revealing thing about Sunset Buick is that the very name of the department and the title of the staff members noticeably lack the word “customer”. They’re really not interested in customer satisfaction, and it shows. Having a problem with your Buick? Go elsewhere for service. More

Superior professionalism & courtesy from internet rep, sales rep Dylon, and finance rep. No hard sale tactics. Very accommodating. Purchased used 2020 GMC Acadia. Very pleased. Highly recommend this deale sales rep Dylon, and finance rep. No hard sale tactics. Very accommodating. Purchased used 2020 GMC Acadia. Very pleased. Highly recommend this dealership for your next automobile purchase. More

We have bought 2 brand new vehicles from Sunset Chevrolet and the sales department was great! However, we will not be buying our next vehicle there that we were planning to start looking for soon. This decis and the sales department was great! However, we will not be buying our next vehicle there that we were planning to start looking for soon. This decision is because of the service department. I do not know of the other service advisors but Kristy Horton is absolutely terrible! I do not doubt her knowledge and experience but what is so off putting is how she treats and speaks to the customer. She treats us as if we were idiots, but it’s her job to educate us. We are not in the business she is. In fact, one time that I was dropping my vehicle off for service, she spoke extremely negative about another customer to me. Very unprofessional! I will not be back….I will be servicing and purchasing in Arcadia from now on. More

This is for the body shop: I just had a super bad experience with them. They did a great repair job on a previous truck in September 2020. The estimator was phenomenal and a great help throughout the experience with them. They did a great repair job on a previous truck in September 2020. The estimator was phenomenal and a great help throughout the process. Sadly, he doesn’t work there anymore. now, they did an estimate on my truck the first week of May. Said it would be about mid June before they could get to it. No problem. I was fine with that and told them I‘d have the work done. They got the money from my insurance company in only a matter of a few days. And then that’s where it all went downhill. it took them three weeks to even get the parts ordered. And they got agitated with me because I had an issue with that. We all know that sometimes parts do take a while to come in. I did not want them to wait until the last minute to get parts and then have my repair get pushed out even further beyond mid June. It was excuses, excuses, excuses. “They are shortstaffed. They only have one person working in parts for this particular part of the body shop.” blah, blah, blah. When I was discussing with the estimator, Joe Hussar, about the parts, he very blatantly said I was free to take my business elsewhere. I told him I didn’t want to do that because it already been three weeks since my estimate. I then called the manager, Alan. And he stuck up for Joe. Continuing to make excuses. but the conversation was left that I was still having my vehicle repaired there. A follow-up conversation was had with Joe this past week. He said that all of the parts had come in from Ford. But that because my bumpers were custom, and they were no longer available, I would have to pick out some different ones. No problem. I said I would start looking into it. fast forward just a couple days after that conversation. Alan then calls me back and proceeds to tell me that they are not going to do my repairs. he gives the excuse of it’s because my truck is custom and lifted and has a lot of different accessories, basically. And that his body shop guys don’t really do that kind of work. That they basically are just used to swapping stock parts. I call a huge pile of BS on that one. it’s not like my truck is some 25 year old beat up pick up truck, with cheap aftermarket parts slapped on by a non-professional. It is a 2019 Ford ranger. Every custom accessory was installed by the dealership before I even bought it. But, If that was truly the case, that they can’t work on trucks like this, why did Joe even do my estimate? Why didn’t he say they couldn’t do it the day I came in? Why did they take my insurance company’s money? ($8700) Why did they order the parts from Ford? Why did they hold me up for the last month thinking I was going to get my truck repaired? Now it’s going to take even longer before my vehicle is repaired and serviceable again. Buyer beware. Take your business elsewhere. More

The salesman Dylan was a pleasure to work with. His salesmanship is what sold me on the vehicle. But the Service Dept. is just the opposite. They never bother to answer the phone and if you leave a His salesmanship is what sold me on the vehicle. But the Service Dept. is just the opposite. They never bother to answer the phone and if you leave a voicemail for them to call you back, don't hold your breath. I tried for 2 days for someone to answer the phone or to call me back and no one ever did either. I couldn't help but feel: "We got your money so now go screw yourself." I would never do business with them again More

My experience at this dealership was excellent. The manager G was funny and efficient. Ben Garcia and Mike Bernard were equally as fantastic. Will be recommending. The manager G was funny and efficient. Ben Garcia and Mike Bernard were equally as fantastic. Will be recommending. More