Sunset is sometimes defined as the daily disappearance of the sun below the horizon. I now define it as the sudden and unexpected disappearance of $7526.44 from my wallet.
I bought a 2013 CRV from Sunset Honda in San Luis Obispo on 12/18/15 for $19,788.00. It had 28,378 miles on it. I soon realized I did not feel safe in it because of its large pillars and blindspots. I did research on-line and found that the CRV's blindspots have been an issue for others. One reviewer discussed the pointy D pillars which significantly reduce rear visibility. Another wrote that visibility may not be good for some people because of the panel between the side and back windows. Another said the CRV has limited visibility due to the rear window design. Yet another compared the CRV to the RAV 4 and concluded the CRV's rearward visibility is compromised by its narrow rear window.
On 12/31/15, thirteen days after I bought the used CRV, I called Chris Baughman, Sunset Honda owner. He told me there was nothing he could do about my concern about the safety issues of the CRV.
I drove the car for an additional 4 days and on 1/4/16 I e-mailed Mr. Baughman and the two salesman who sold me the car. I again expressed my concern about safety. None of them responded.
I continued to drive the car only when absolutely necessary. I called the salesman and he suggested I come in to look at other cars. I made an appointment and I looked at other Hondas while Robert Naste, Pre-Owned Vehicle Manager, looked my CRV over.
A few days later one of the salesmen let me know that Mr. Nasty would do one of the following: (1) Let me return the used car I had owned for twenty-five days and they would give me $14,000 for the car I just paid $19,788 for. This did not include $1789.44 for sales tax, fees, etc. (2) I could buy a new Civic and pay $10,000 in addition to the $21,577.44 I paid for the used CRV I just bought.
I remain shocked that Sunset Honda would pay me less than I paid for the used car twenty-five days before. I would have expected something like that had the CRV been new. I felt that paying over $30,000 for a new Civic was also absurd. I made the tough decision to go to another auto dealer and trade in the CRV and buy a new car with an excellent safety record, as well as excellent visability. This meant losing $7526.44.
And to make my Sunset Honda experience even more repulsive, I had to go in and sign a refund request at the dealership on January 14, 2016 for a refund of $1784.00 I paid for an extended warranty. Hanc Meas, Finance Manager, promised I would have my refund within 30 days. When I called on 2/22/16 and the Sunset employee I spoke to found the check request, she said no check had been written because the request was marked hold.
While it is obvious Sunset Honda will continue to do anything to keep sales and profits up, if my review helps even one consumer avoid going through what I went through at Sunset Honda, I am glad I took the time to write about my experience. God Bless America and our freedom of speech.