Sunset Volkswagen

Real customer focused dealership My Toyota Camry was totaled in a car accident. Although, I liked my Camry I did not want to buy another Toyota. There was no particular car that I wa My Toyota Camry was totaled in a car accident. Although, I liked my Camry I did not want to buy another Toyota. There was no particular car that I wanted more than others. So, I set my requirements including price. While looking for the cars on my list I was driving a rented Passat. Passat was out of my price range and not on my list of possible cars. I stopped in this dealership as I was curious to find out whether a brand new Passat was equally loud as the one I drove. When Marcus Kohout approached me, I was truthful about the purpose of my visit and was adamant that I’m not a buyer. I spend much time driving so comfort and features I needed in Passat came with too high price. Marcus was knowledgeable and pleasant not only about VW, but also about other cars that I was looking into. But, most importantly he was kind and treated me with respect as if I were the most valuable buyer. So, I decided if I was ever to buy VW, I’ll buy in Suncoast Motorsports and work with Marcus. Several days later, I drove all the cars from my list and neither matched my requirements completely. Running out of options and wanting to get out of a rental car, I stopped at Suncoast Motorsports again looking for Marcus. I knew that his goal was to sell me the car. But, I also trusted that it was not his only goal. Marcus is not a car salesperson. He is a customer relationship representative. He didn’t want to make one sale; he wanted to earn my business. So, I felt good about discussing temporary solution with him. Once again, we both knew I’m not a buyer. I’m just a window shopper. Once again, Marcus treated me with respect as if I were his most valuable customer. So, when following day advertisement for the right priced Passat popped up on my computer screen at another dealership, I sent information to Marcus. He matched the price and I drove the car that evening. In all my previous purchases I’ve spent over 4 hours in dealership. In Suncoast Motorsports, I spent just over an hour. I spent 10 minutes with Erik Francey, Finance & Insurance Manager, signing all the papers and receiving my new registration card. (The matching license plate magically appeared on the car.) The rest of the time I spent with Marcus in my new car. He introduced me to all of my new car feature, helped me set default value to my car computer and register with car-connect. Wow! That was an unmatched experience and true customer service. They didn’t just take my money and run. They gave me a car and kept me there until I learned how to enjoy its many top notch features while driving in safely. Needless to say, I would recommend this dealership to everybody. Thank you Marcus, Erik, and especially VW Brand manager Cranston Scott for running Suncoast Motorsports in such a customer focused manner. More

New Golf SE purchase We purchased a 2015 VW Golf se from Marcus Kohout at Suncoast. Marcus is a straight shooter. No high pressure sales. I highly recommend that you as We purchased a 2015 VW Golf se from Marcus Kohout at Suncoast. Marcus is a straight shooter. No high pressure sales. I highly recommend that you ask for Marcus if you are in the market for a new car. More

Amazing service, very helpful! Good service, everyone's helpful and friendly. They'll help you find what you're looking for. Amazing cars as well. Will come back for a third time fo Good service, everyone's helpful and friendly. They'll help you find what you're looking for. Amazing cars as well. Will come back for a third time for sure! More

New Car purchase This was the best car buying experience I've had. Pricing was very competitive and there was no pressure to purchase as there was with other dealer sh This was the best car buying experience I've had. Pricing was very competitive and there was no pressure to purchase as there was with other dealer ships in the area (BMW). The product knowledge of the sales representative was impressive. Most of all I enjoyed the delivery of my new GTI, the car was spotless as excepted and the detailed explanation of it's features was impressive. More

So sorry we won't be coming back for sales or service. I had been defending the dealership after several people I referred complained to me. O.K. now I will stop doing that and take my car to another deale I had been defending the dealership after several people I referred complained to me. O.K. now I will stop doing that and take my car to another dealership for service. Every time I bring it there it is a new disappointment. The first service after purchasing the car should have told me what I would be in for, left the cap off my radiator oops and left the CD in my car from a navigational upgrade. Each time I brought it there, 3 in all, there was a disappointment attached. We truly enjoyed the buying experience there but the service was less than stellar to be kind. Husband called to see about some lingering issues that the rep told me they did not have time to do on a Saturday at my last service appointment and that I had to bring it back another time but told my husband that I never mentioned anything about the leaking sunroof or the fact that my car would sometimes tell me the key was not in range when I would be sitting in the car with it in my hand. Seriously? Do not like being lied to or about. Won't be going there again so when we trade the VWJettasportwagon in this year we won't be buying that Audi from Suncoast. Sorry guys, your service department blew it! More

Customer Service Excellence On-Line and In-Person, Chuck Kennedy & Suncoast deliver a great , satisfying Customer experience. I was out-of Sate and dealt with a number of on-line On-Line and In-Person, Chuck Kennedy & Suncoast deliver a great , satisfying Customer experience. I was out-of Sate and dealt with a number of on-line dealers but Chuck's support was topnotch and meeting him in person was the icing on the cake. Many Thanks, again. More

One of the best car experience ever!!! My experience with Sun Coast Motor Sport and especially my salesman Chuck Kennedy was without a doubt one of the best car buying experience ever. The My experience with Sun Coast Motor Sport and especially my salesman Chuck Kennedy was without a doubt one of the best car buying experience ever. The numbers were sent to me prior to me picking up the car, which gave me plenty of time to review them. No game, no misrepresentations like so many dealers do. When I picked up the car everything was ready and all was in order as promised to. The car was immaculate, paper work ready to sign. A very nice young man spent as much time as was needed to train me to use all many many features. I will come from Fort Lauderdale without hesitation to buy my next car. More

Marcus Kohout This message is written, with pleasure, on behalf of Marcus Kohout. My first interaction with Marcus, a sales associate at Suncoast Motors, remains t This message is written, with pleasure, on behalf of Marcus Kohout. My first interaction with Marcus, a sales associate at Suncoast Motors, remains to be a positive and memorable experience. Mr. Kohout 's professionalism, in conjunction with his level of expertise, was/is quite remarkable! Marcus went above the call of duty, to ensure that I was satisfied with my purchase and years later treats me with the same level of respect. Safety has always been the number one priority, for myself, in choosing an automobile and that is why, I continue to be a Volkswagen driver. With that said, I would, without a doubt , recommend Marcus's services to my family and friends. More

Professional Sales and Service, Honest Sales Staff I bought my Jetta almost 2 years ago from Suncoast VW and still love the car. I had a great experience with their sales associate Mark Kohout who know I bought my Jetta almost 2 years ago from Suncoast VW and still love the car. I had a great experience with their sales associate Mark Kohout who knows everything and more about these cars and made the deal perfect. The service team is great too. Ken Levine handles everything for me and knows what I need so I can get in and out with no problems. More

Awful Customer Service and Suncoast Experience I just wanted to take a moment to bring to your attention an uncharacteristic experience my mother (and myself) recently had at one of your dealership I just wanted to take a moment to bring to your attention an uncharacteristic experience my mother (and myself) recently had at one of your dealerships, during a simple service call. My name is John Rutherford and I live in St. Helena, California. My 72-year old mother recently moved to Venice, Florida from California. During the move of her 2009 VW Beetle Convertible, the rear tail light lens was damaged. Upon arrival in Florida, she located the closest authorized service center/dealership, which turned out to be Suncoast Motorsports - Volkswagen. We made an appointment, and took the car to them on Wednesday, September 24, 2014. We were greeted in the service bay by Ken Levine and informed him of the damage. Mr. Levine advised us that it would be a short repair, so we went to wait in the waiting room. After about an hour, Mr. Levine came to the waiting room and informed us that the turn signals were not working, and the satellite radio was inoperable as well. We did not realize, nor believe this at first as both the turn signals and the satellite radio were operable on the way to the dealership, but taking his advice, agreed to the now over $600.00 in repairs. Mr. Levine seemed to get agitated when we questioned him about the sudden repair. After the repair was completed, Mr. Levine returned. He had a very dismissive tone, and was downright rude to my mother. It was very uncomfortable, and uncharacteristic of experiences my mother has had in California at her previous dealership (experiences that have made her a longtime loyal Volkswagen customer). In fact, we were walking around the dealership with the thought of purchasing her a new car there that day, but are now very doubtful this will be happening with your establishment from our extremely negative Suncoast experience. Now with an inoperable satellite radio, and subsequently discovered Bluetooth connection, my mother took her car and left. The following day she took it to Best Buy to have them look at the satellite radio. In a very short time, the technician there informed us the reason that the radio (and the Bluetooth) were not operable was that the wires to it had been cut and/or disconnected. You can draw your own associations to what has happened here. In the end we were charged $40.00 by Best Buy to install a new radio. We were also charged for fixing the “broken” signals by your team that I feel were unnecessary since I remember seeing them work on the way to your dealership that day. A dealership’s service quality and customer service are vital to its customers and to its business. We now have to find another dealership with which to take her car! We felt it was important to inform all of you of our experience in the hopes that another customer does not experience this. More